I work for a school board and 30% of our computers are OEM computers with various Intel branded motherboards and the other 70% are Dell computers. We have a Windows 7 64-Bit image we image all computers with. The OEM computers have the following type of Intel board – DG41KR, DG41TX, DG41TY, DG33BU.
After we rolled out or image at the beginning of the school year we were being informed that our OEM computers were randomly rebooting and after investigating we noticed the video driver was using a Win7 embedded driver so we downloaded all the latest graphics drivers for each of the Intel motherboards and created a job to do a silent install to update the video driver. Unfortunately we were still getting reports that approx. 40% of the OEM computers were still experiencing this reboot problem. When we looked to see if the video driver was up-to-date we found they were still using the Win7 embedded driver. We tried logging onto some of these computers as the local administrator and ran the Intel graphics setup file again and during the install we get the following error message “An error occurred while registering one or more components. Setup will exit.”
I have tried to use the log files to see if I can identify what the error is to troubleshoot but the log files located in C:\Intel\Logs\IntelGFX.log don’t really provide much help. I have taken the logs from both a computer that the install was successful and one that failed and compared the two and here is where they differ.
Successful computer
[INF]
Installing C:\Drivers\Win7Vista_64_151719\Graphics\kit49684.inf
INF = C:\Drivers\Win7Vista_64_151719\Graphics\kit49684.inf
Execute command: C:\Drivers\Win7Vista_64_151719\x64\Drv64.exe -driverinf "C:\Drivers\Win7Vista_64_151719\Graphics\kit49684.inf" -flags 20 -keypath "Software\Intel\Difx64"
Installed Package = C:\Drivers\Win7Vista_64_151719\Graphics\kit49684.inf
Package Requires Reboot = yes
Checking for previously installed driver package
Previous INF = C:\Windows\inf\igdlh.inf
Uninstalling previous driver package, if any
Execute command: C:\Drivers\Win7Vista_64_151719\x64\Drv64.exe -driverinf "C:\Windows\inf\igdlh.inf" -flags 0 -keypath "Software\Intel\Difx64" -uninstall
* Error occured while uninstalling driver package (0xE000023C)
[INF]
Installing C:\Drivers\Win7Vista_64_151719\HDMI\IntcHdmi.inf
INF = C:\Drivers\Win7Vista_64_151719\HDMI\IntcHdmi.inf
Execute command: C:\Drivers\Win7Vista_64_151719\x64\Drv64.exe -driverinf "C:\Drivers\Win7Vista_64_151719\HDMI\IntcHdmi.inf" -flags 20 -keypath "Software\Intel\Difx64"
Installed Package = C:\Drivers\Win7Vista_64_151719\HDMI\IntcHdmi.inf
Package Requires Reboot = no
Checking for previously installed driver package
Previous INF = C:\Windows\inf\hdaudio.inf
Uninstalling previous driver package, if any
Execute command: C:\Drivers\Win7Vista_64_151719\x64\Drv64.exe -driverinf "C:\Windows\inf\hdaudio.inf" -flags 0 -keypath "Software\Intel\Difx64" -uninstall
* Error occured while uninstalling driver package (0xE000023C)
[Process]
Marking GfxUI.exe to terminate when uninstalled
[Process]
Marking igfxtray.exe to terminate when uninstalled
[Process]
Marking igfxsrvc.exe to terminate when uninstalled
[Process]
Marking hkcmd.exe to terminate when uninstalled
[Process]
Marking igfxpers.exe to terminate when uninstalled
[Process]
Marking igfxext.exe to terminate when uninstalled
[File]
Marking C:\Windows\System32\igfxtray.exe for delete during uninstallation
[Registry]
Marking registry value HKLM\SOFTWARE\Intel\Display for deletion during uninstallation
[Registry]
Marking registry value HKLM\System\CurrentControlSet\Services\ialm\Device0 for deletion during uninstallation
[Registry]
Marking registry value HKLM\System\CurrentControlSet\Services\ialm\Device1 for deletion during uninstallation
[Registry]
Marking registry value HKLM\SOFTWARE\Intel\ICC\Applications\Graphics for deletion during uninstallation
[Folder]
Marking folder C:\Program Files (x86)\Intel\Intel(R) Graphics Media Accelerator Driver\uninstall\x64 for delete on uninstall
[Registry]
Marking registry value HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\HotKeysCmds=, for deletion during uninstallation
[Registry]
Marking registry value HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\IgfxTray=, for deletion during uninstallation
[Registry]
Marking registry value HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Persistence=, for deletion during uninstallation
[Registry]
Marking registry value HKCU\SOFTWARE\Intel\ICC\Applications\Intel Graphics Driver for deletion during uninstallation
[Registry]
Marking registry value HKLM\SOFTWARE\Intel\Display for deletion during uninstallation
[File]
Marking C:\Windows\system32\igfxsrvc.exe for delete during uninstallation
[File]
Operation = copyonly
Destination = C:\Program Files (x86)\Intel\Intel(R) Graphics Media Accelerator Driver\uninstall\Setup.exe
Copying file C:\Drivers\Win7Vista_64_151719\Setup.exe
[Registry]
Adding registry value = HKLM\System\CurrentControlSet\Control\Windows\SystemDirectory=C:\Windows\SysWOW64,sz
[Registry]
Adding registry value = HKLM\System\CurrentControlSet\Services\ialm\Device0\SystemDirectory=C:\Windows\SysWOW64,sz
[Registry]
Adding registry value = HKLM\System\CurrentControlSet\Services\ialm\Device1\SystemDirectory=C:\Windows\SysWOW64,sz
[Registry]
Adding registry value = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\RunOnce\WinSat=winsat dwm -xml results.xml,sz
[Folder]
Source = C:\Drivers\Win7Vista_64_151719\lang
Destination = C:\Program Files (x86)\Intel\Intel(R) Graphics Media Accelerator Driver\uninstall
Copying file C:\Drivers\Win7Vista_64_151719\lang\ar-SA\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\ar-SA\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\cs-CZ\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\cs-CZ\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\da-DK\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\da-DK\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\de-DE\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\de-DE\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\el-GR\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\el-GR\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\en-US\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\en-US\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\es-ES\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\es-ES\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\fi-FI\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\fi-FI\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\fr-FR\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\fr-FR\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\he-IL\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\he-IL\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\hu-HU\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\hu-HU\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\it-IT\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\it-IT\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\ja-JP\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\ja-JP\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\ko-KR\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\ko-KR\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\nb-NO\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\nb-NO\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\nl-NL\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\nl-NL\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\pl-PL\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\pl-PL\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\pt-BR\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\pt-BR\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\pt-PT\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\pt-PT\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\ru-RU\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\ru-RU\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\sk-SK\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\sk-SK\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\sl-SI\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\sl-SI\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\sv-SE\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\sv-SE\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\th-TH\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\th-TH\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\tr-TR\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\tr-TR\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\zh-CN\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\zh-CN\setup.exe.mui
Copying file C:\Drivers\Win7Vista_64_151719\lang\zh-TW\license.txt
Copying file C:\Drivers\Win7Vista_64_151719\lang\zh-TW\setup.exe.mui
[File]
Operation = copy
Destination = C:\Program Files (x86)\Intel\Intel(R) Graphics Media Accelerator Driver\uninstall\x64\Drv64.exe
Copying file C:\Drivers\Win7Vista_64_151719\x64\Drv64.exe
[File]
Operation = copyonly
Destination = C:\Windows\SysWOW64\difxapi.dll
Copying file C:\Drivers\Win7Vista_64_151719\difxapi.dll
Source version: 2.1.0.0
Dest version: 2.1.0.0
File skipped, destination file is same or newer
[File]
Operation = copyonly
Destination = C:\Windows\system32\difxapi.dll
Copying file C:\Drivers\Win7Vista_64_151719\x64\difxapi.dll
Source version: 2.1.0.0
Dest version: 2.1.0.0
File skipped, destination file is same or newer
[Configuring uninstallation]
Uninstall key: Software\Microsoft\Windows\CurrentVersion\Uninstall\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}
[Registry]
Deleting Key = HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HDMI
[Registry]
Deleting Key = HKLM\SOFTWARE\Intel\IGDI
IIF will NOT initiate reboot
Exit code = 0x0
ResultCode = 0
<<< 2/12/2014 16:11:28:395
Failing Computer
[INF]
Installing C:\Drivers\Win7Vista_64_151719\Graphics\kit49684.inf
INF = C:\Drivers\Win7Vista_64_151719\Graphics\kit49684.inf
Execute command: C:\Drivers\Win7Vista_64_151719\x64\Drv64.exe -driverinf "C:\Drivers\Win7Vista_64_151719\Graphics\kit49684.inf" -flags 20 -keypath "Software\Intel\Difx64"
! DriverPackageInstall error 0xA
IIF will NOT initiate reboot
Exit code = 0xA
ResultCode = 10
<<< 2/12/2014 16:21:59:195
I have checked both systems bios revisions and they are the same and I have also checked both video devices Hardware ID’s in the device manager and they are also the same.
Hoping someone can assist me with this or tell me how to turn on more extensive logging so I might have more details in the logs about what might be going on.
I have attached both log files from the working and failing systems.