Hello All,
We have been investigating a problem with the Pokemon TCGO game and we need your help you identify what the problem is. Based on feedback we have received, it seems the game crashes when in a match or sometimes randomly.
Here are some steps I want you to do:
1. Uninstall the current graphics driver. You can get instructions to do this at the following link:
Uninstalling the Intel® Graphics Driver and Intel Display/HDMI Audio Driver
2. Download the latest graphics driver here:
2500/4000/4200/4400/4600/5000:
3000/2000:
3. Confirm with the game developer if they have a patch or firmware available for this game.
4. Update the BIOS using the latest provided by the Computer Manufacture.
If you do these steps and issue persists, please attach your graphics report and the dxdiag report here.
How to get it?
Dxdiag Report: Type dxdiag in Start Menu> open> Save> Copy/Paste here.
Graphics Report: Right click on desktop> Graphics Properties> Options> Drop Down Menu> Information Center> Save> Open .txt file created> Copy/Paste here.
Also it would be very helpful to know what are the exact steps you are taken to reproduce the problem along with images of the problem.
We appreciate your help!
Kevin.