Hello,
I bought my new DELL pc 3 months ago and the last week started to crash.
In the beginning the Event Name was APPCRASH-chrome.exe and camera.exe.
I updated all the drivers - it was also weird the automated Windows update option wasn't working.
Everything seemed to function properly until the day before yesterday until this morning, I had another CRASH named:
Cause: The 'Unknown'driver(C:\WINDOWS\System32\drivers\igdkmd64.sys) appears to have caused a system to crash
Buck check code: 0x00000113
Driver: C:\WINDOWS\System32\drivers\igdkmd64.sys
Driver version:10.18.10.3977
Device: Unknown
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I also notice that I had this crash when my laptop was in condition of 'Sleep' after 10 minutes being inactive - it was not awaking and restart was needed!
I am thinking that it may be a problem with the Intel Graphics Adapter or in the software Windows 8.1. As I mentioned above ,it is weird to me that I run 'check for updates and after a while nothing is found and never installed!
More detail concerning the pc:
DELL Intel Core i7-4500U CPU_RAM8GB_Windows 8.1,64 bit
AMD Radeon HD 8850M, Intel HD Graphics Family.
Could anyone provide with more information - advise/help of how to fix it?
Thank you in advance