Hi
I'm having a major problem with my laptop's Intel (R) HD graphics 4000 drivers.
Order of events:
- purchased a new game, which suggested that I update my video cards
- I used the automatic windows driver update system for my Invidia and intel graphics hardware
- Upon re-starting the computer, all graphics settings had been lost, defaulting to 800x600, and my second monitor (vga cable) was not being reckognized at all
- I eventually got a pop up stating that updating of the drivers for the intel (r) HD graphics 4000 had failed
- upon examining the device, the only option available from the "general" tab was "reinstall drivers" which I did
- restarted again
- Same pop-up
- Upon going to the "drivers" tab for the component, it only allowed "uninstall" "disable", "update", options, "rollback drivers" was greyed-out
- I attempted another update
- same failure
- I eventually tried to uninstall and reinstall the drivers
- upon uninstalling the drivers, the listing for the intel (r) HD graphics 4000 vanished from the hardware list
- I attempted to detect hardware
- A device called "video controller (VGA compatible)" has taken its place
I then spent the next 4 hours attempting to register for this support forum, since the registration page continually had its own "connection failure" message.
OS: windows 7
This is incredibly inconvenient, and shakes my faith in any intel products. There is no point in updating drivers if even attempting to do so cripples my entire computer set-up.