I understand this is a work in progress by the Intel team. Here are my details. Hope it helps.
Category | Questions | Answers (N/A if not applicable) |
Description | Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do. | When laptop resumes from sleep, a black screen is displayed for several minutes, sometimes a Blue Screen Mem dump video_tdr_failure occurs. About 10% of time. |
Hardware (HW) | Brand and Model of the system. | ASUS X550LB |
Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too? | Yes, NV | |
Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in) | LFP | |
How much memory [RAM] in the system (see note2 below). | 12 GB | |
Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc | NA | |
Hardware Stepping (see note1 below). | PCI\VEN_8086&DEV_0A16&SUBSYS_131D1043&REV_09 PCI\VEN_8086&DEV_0A16&SUBSYS_131D1043 PCI\VEN_8086&DEV_0A16&CC_030000 PCI\VEN_8086&DEV_0A16&CC_0300 | |
Software (SW) | Operating System version (see note2 below). | Win 10 Home 64bit build 10240 |
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. | Not listed | |
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). | 10.18.15.4256 NV 355.82 | |
SW/Apps version used to replicate the issue. | NA | |
Configurations | Single display, clone, or extended (see note2 below). | Single |
Display resolution & refresh rate setting of each display (see note2 below). | 1366x768 60 hz | |
AC or DC mode, i.e. is power cable plugged in or not? | AC | |
How to repro | Please provide steps to replicate the issue. Thesesteps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.
| 1.Close lid of laptop to enter sleep mode 2. Wait 3. Open lid 4. Black screen displayed for several minutes 5. Sometimes Memory dump occurs ... |
Here's the mem dump info
| dxgkrnl.sys | dxgkrnl.sys+142a8c | fffff801`a5650000 | fffff801`a583a000 | 0x001ea000 | 0x55bebfed | 8/2/2015 9:12:13 PM | Microsoft® Windows® Operating System | DirectX Graphics Kernel | 10.0.10240.16425 (th1.150802-1600) | Microsoft Corporation | C:\WINDOWS\system32\drivers\dxgkrnl.sys | |
| dxgmms2.sys | dxgmms2.sys+1e481 | fffff801`a7a50000 | fffff801`a7ad0000 | 0x00080000 | 0x55bec217 | 8/2/2015 9:21:27 PM | Microsoft® Windows® Operating System | DirectX Graphics MMS | 10.0.10240.16425 (th1.150802-1600) | Microsoft Corporation | C:\WINDOWS\system32\drivers\dxgmms2.sys | |
| igdkmd64.sys | igdkmd64.sys+16550 | fffff801`a7d30000 | fffff801`a836d000 | 0x0063d000 | 0x55a99d8d | 7/17/2015 8:27:57 PM | Intel HD Graphics Drivers for Windows 8(R) | Intel Graphics Kernel Mode Driver | 10.18.15.4256 | Intel Corporation | C:\WINDOWS\system32\drivers\igdkmd64.sys |
Hope it helps and thanks.
