Hello Graphics Communities!

For a very long time now we've been trying to track down, diagnose, and correct an issue that seems to be happening all across the board with Intel® Graphics.  Users, for various reasons - seem to have issues with OEM systems (and Intel® NUC's) losing their display for different events.

• Installing new drivers
• Rebooting
• Computers idling, going into sleep or hibernation
• Other random events

We have run into a stumbling block in fixing this issue, and that is that we are unable to reproduce the symptoms above.  We have ordered exact-matching systems, displays and cables - and matched our configurations to those of the users having problems, and we are completely unable to reproduce the problem.  The issue is complex, but in this particular case - it stems from the fact that two users with the same configuration are not guaranteed to have the problem, it varies from user to user, system to system, display to display.

What we at Intel® are asking now though is 2-fold.  If you are one of these users (or a business) experiencing a consistent black-screening issue as mentioned above, we would like to procure your COMPLETE system configuration.  This means, we want you to ship us (at our expense) - the System (desktop or laptop), display (TV, monitor) AND the cable (hdmi, dp, dvi, vga) used by your system when it starts to have a blackscreen failure.  If you are willing to do this, you should be aware that we will keep your system for an extended period, and will compensate you by replacing your setup.

NOW!  Even if you are not willing to send us your system, and would just like to inform us that you have a black-screen issue.  That is okay too. Even if you have already submitted this info in some of our other black-screen threads, feel free to submit it here too.  Please submit the following information into this thread so that we can continue to document all possible instances of it.  Just copy and paste the below list and put in relevant information (completely!).  *NOTE* If you have not already done so, please update your BIOS and Display Driver to the latest version available.  We cannot accept a report of a failing configuration that is not up to date.  Additionally, if you are running your display through a 3rd party device such as a projector or an AV/R (receiver), you need to show that the problem still occurs without the extra device connected (a direct connection from system to display is required).

Any/all information is valuable.

Thank you for your information & cooperation!

-Nic

I recently Installed Windows Vista to my Inspiron 5520 and I have been unable to find a correct driver for the Intel(R) HD Graphics 4000 Graphics Card.

After installing thelatest drivers fromIntel HD Graphics4000is no longeroutput the picture onTVconnected viaHDMI. When removinginteldriver andinstall a standarddriverwindows7 TVthroughHDMI works in clone modedesktop. If start theinstallation ofthe latestdrivers fromIntelafter installationand beforerebooting the PCit worksperfectly -there is an imageon the TV,it can be configuredas aclone modeand theextended desktop mode, but after rebootingthe image on theTVdisappears. How to makethe TVdisplays the imageafterrestart the PCwith the latest driversIntel HD Graphics4000?

CPU - core i5 3570K

MotherBoard - Gigabyte Z77-DS3H

Win 7 64bit

No discrete graphics card

TV - Philips 32PFL8404H

Message was edited by: Timur version of solutions: http://communities.intel.com/message/169251#169251

Hey Folks,

When loading DX11 games in full-screen at 1920x1080, the Intel HD Graphics Control Panel sometimes forcefully changes the video output to 60i Hz from 60p Hz. As a result, it causes horrible screen flicker. Changing the game to run in windowed mode returns it to 60p Hz and removes the flicker, as does changing the resolution from 1920x1080 to something else. This is only noticeable on the SECOND screen, which is a plug 'n play standard 1080p monitor.

PC Specification:

Graphics: GTX 880m (running driver 337.50 beta - no alternative version available yet) & Intel HD 4600 integrated (running latest drivers).

CPU: Intel i7 4910MQ 2.90 GHz.

RAM: 16GB DDR3.

2nd Monitor: 24" 1080p LED screen operating at 60Hz connected via DisplayPort -> HDMI (though HDMI -> HDMI makes no difference).

OS: Windows 7 Pro SP1.

Why would the Intel drivers be automatically forcing my resolution to 1080 interlaced when the monitor can (and does) support 1080 progressive in every other context?

Thanks.

Hi there.

I just started using a MSI GE40 laptop with intel HD 4600 and a NVIDIA graphics (in optimus mode I believe).

There is an annoying bug that the screen every now and then blinks dark (I guess it's a single black frame, but have no way to verify it). The blinking is of low intensity (i'd say maybe a few times a minute at most) and correlates with on-screen activities. When I do nothing and the screen does not change, this seems not to happen.

All the relevant drivers are the latest: intel iGFX is 10.18.10.3907, NVIDIA card is 9.8.13.4411. I had this with .3496 for intel and .332.35 NV as well. I tried disabling the optimus either way (so that either card is the only active) - didn't go away. I tried disabling the devices in device managed, one at a time, same result.

What seems to have helped is to disable "Automatyczne odswiezanie panelu" in "Zasilanie" under "Zasilanie z baterii" through "Panel strowniczy grafiki HD Intel(r)" (an app). I do not feel like misguiding you by providing possibly incorrect translation, sorry for that.

BTW MSI provides a BIOS UEFI update that has a description of "fix panel that have PSR function happen flash sometimes under DC mode", but I am unwilling to verify what it means if the outcome of applying it erroneously could be "(...) Failure to abide may result in bricking your system."

Best regards

--

Tomasz Wozniak

check out this screenshot.  http://i.imgur.com/t4vBTn0.png    I am convinced i'm downloading the correct driver.  Please help.  The auto-detect in Windows fails, actually fails with multiple if not all Intel devices.  The Intel auto-detect and install does detect, but the install fails, says the driver has been moved and use the Intel Download Center, which is where I found the driver.

Asus g - something something, win 8 not 8.1, intel i3, 4gb ram, etc... Anyways... So I bought this laptop like a year ago and well it worked fine i could play stuff like bf3, cod, samp with mods, etc. But the thing dat changed and i mean CHANGED was my fps bcs one day I wanted to play a bit of COD and I noticed my fps was soooo low ( at that time i thought i was lagging bcs i usually lag ). So I researched that problem and many people told me it was the dust in my fan and I belived it but I didnt want to touch anything inside bcs im kind of a retarded as far as the pc stuff goes. So I reaserched it more and i went to win. update to update my drivers and stuff and i dunno how but it actually worked. So I was pretty happy, but then like a month passed and dat happend again and i was like no biggy, ima just update my drivers and everything's gonna be fine, BUT NO lol. So I was like relly woried so I went to a store dat I bought it from and well it was in their shop for about like 2 and a half weeks i think. So I thought they gotto solve that problem, BUT NO ! They didn't. And I reshearched it more, and moreeeee and I found out dat many people have this problem and I thought it was pretty weird bcs the dudes at the shop fixed like my motherboard but that didnt fix the actual problem ( i didnt even know my motherborad was broken lol ).So I found out dat I gotto update my drivers, now I dunno how this helped ( it barely helped but help is still a help ), but i update my graphics driver and it got my fps up by 5 but i was still sad bcs on samp i almost had no mods no enb's and my fps was low . So one day I was in my control panel and I found out I dont have any updates for this 3d video controler, but I didnt know what dat is. So here we are, i seached the whole internet, found barely some help. I JUST WANT TO PLAY SAMP IN A NORMAL ******* WAYYYY ITS A GAME FROM 2005 FOR GOD SAKES LOL

I have a new pc that i built with an i7 4770k processor, gygabyte b85 motherboard, 16g ram and an nvidia gtx 780 gpu Windows 7 64 bit svr pkg 1.  The pc loaded and works great until i plug in the second monitor which is a new samsung 4k tv.  When i plug in the hdmi which is in the tvs pc hdmi port to the gpu the screen goes black  on the primary monitor and shows no signal to the 4k tv, and the primary will not come back on.  A reboot with both hooked up shows up on both screens as the bios flashes by then the starting windows screen and then again both monitors go black and display no signal.  A boot up in safe mode allows both to run.  I have on the advice of nvidia uninstalled the video drivers and did a clean install,  no change.  I have tried many configurations of cables  hdmi  display port and dvi but cannot get the pc to push to the 4k tv.  It will push to an older 1080 p plasma,   the date on the bios is april 2014 and these 4k tvs are newer than that.  So before i attempt to reflash the bios i was hoping for some insight from here. thanks for any help   david

There is a reg file for Windows XP but it is not working in Windows 8.1.

I have Intel G41 Express chipset ( Intel GMA X4500 Graphics).. and I need a graphic media accelerator that works on WINDOWS 8.1 64-bit.  I can't find any graphics driver for W8.1.. Please Help Me!

HI. I got a new system with this graphics card and gygabyte motherboard.. My problem is explained by user ThinkSta in the forum link below.

https://communities.intel.com/thread/46737?forceNoRedirect=true

I Have updated the Intel 4600 driver to the current 2014 version but still this problem persists. Can anyone one tell me how to solve this as it is annoying to restart the Computer ever time I switch to my TV then back to the computer again. Thanks.

Rudolph.

Hi all,

I have a Dell Precision M3800 which i have connected to two DGM IPS-2701WPH LCD Monitors (native 2560x1440 60Hz). The Dell provides two video output ports 1 x mini DisplayPort and 1 x HDMI.

Both monitors will display out the native resolution while being powered off the MiniDP port. However from the HDMI port the laptop will only display to 1920x1080 and nothing higher.

Using a Apple MacBook Pro the monitors work fine using HDMI at the full 2560x1440 resolution. so i know it isnt a problem with the monitor end.

Things i have tried,

1. customapp mapping a resolution to 2560x1440 at 30Hz = black screen, and anything higher (refresh rate) - i get a dialog box stating - The custom resolution exceeds the maximum bandwidth capacity.
2. updated to the latest Dell video driver
3. manually installed the latest Intel Video Driver

None of these have resolved the issue. below is a copy of the Intel video report, any advise would be greatly appreciated.

Thanks in advanced

Intel(R) HD Graphics 4600

Report Date:            9/5/2014

Report Time[hh:mm:ss]:        10:53:11

Driver Version:            10.18.10.3345

Operating System:        Microsoft Windows 8.1 Pro(6.3.9600)

Default Language:        English (United Kingdom)

Installed DirectX* Version:    11.2

Supported DirectX* Version:    11.0

Shader Version:            5.0

OpenGL* Version:        4.2

OpenCL* Version:        1.2

Physical Memory:        16193 MB

Processor:            Intel(R) Core(TM) i7-4702HQ CPU @ 2.20GHz

Processor Speed:        2195 MHz

Vendor ID:            8086

Device ID:            0416

Device Revision:        06

*   Processor Graphics Information   *

Processor Graphics in Use:    Intel(R) HD Graphics 4600

GOP Version:            5.0.1032

Current Graphics Mode:        3200 by 1800

*   Devices Connected to the Graphics Accelerator   *

Active Digital Displays: 1

Active Notebook Displays: 1

    *    Digital Display    *

Monitor Name:            Boevt Terra2760WLED

Display Type:            Digital

Connector Type:            HDMI

Serial Number:            WOR2760

Gamma:                2.2

DDC2 Protocol:            Supported

Device Type:            Digital Display

Maximum Image Size:

Horizontal:            23.62 inches

Vertical:            13.39 inches

Monitor Supported Modes:

640 by 480 (75 Hz)

640 by 480 (60 Hz)

720 by 400 (70 Hz)

800 by 600 (75 Hz)

800 by 600 (72 Hz)

800 by 600 (60 Hz)

1024 by 768 (75 Hz)

1024 by 768 (60 Hz)

1152 by 864 (75 Hz)

1280 by 1024 (60 Hz)

1280 by 720 (60 Hz)

1280 by 1024 (75 Hz)

1440 by 900 (60 Hz)

1680 by 1050 (60 Hz)

1920 by 1080 (60 Hz)

2560 by 1440 (60 Hz)

Display Power Management Support:

Standby Mode:            Supported

Suspend Mode:            Supported

Active Off Mode:        Supported

Raw EDID:

00 FF FF FF FF FF FF 00 5D F2 60 27 00 00 00 00

01 16 01 04 A3 3C 22 78 FE EE 95 A3 54 4C 99 26

0F 50 54 A5 CB 00 71 4F 81 C0 81 80 95 00 B3 00

D1 C0 01 01 01 01 56 5E 00 A0 A0 A0 29 50 30 20

35 00 55 50 21 00 00 1A 00 00 00 FF 00 4E 41 0A

20 20 20 20 20 20 20 20 20 20 00 00 00 FD 00 17

4C 0F 63 19 00 0A 20 20 20 20 20 20 00 00 00 FC

00 54 42 44 0A 20 20 20 20 20 20 20 20 20 01 16

02 03 1F F1 4C 01 02 03 04 05 07 90 12 13 14 16

1F 23 09 07 07 83 01 00 00 65 03 0C 00 10 00 02

3A 80 18 71 38 2D 40 58 2C 45 00 FE 1F 11 00 00

1E 01 1D 80 18 71 1C 16 20 58 2C 25 00 FE 1F 11

00 00 9E 01 1D 00 72 51 D0 1E 20 6E 28 55 00 FE

1F 11 00 00 1E 8C 0A D0 8A 20 E0 2D 10 10 3E 96

00 FE 1F 11 00 00 18 01 1D 00 BC 52 D0 1E 20 B8

28 55 40 E8 12 11 00 00 1E 00 00 00 00 00 00 07

    *    Built-in Display    *

Monitor Name:            Generic PnP Monitor

Display Type:            Digital

Connector Type:            Embedded DisplayPort

Serial Number:            SHP13F8

Gamma:                2.2

DDC2 Protocol:            Supported

Device Type:            Built-in Display

Maximum Image Size:

Horizontal:            13.78 inches

Vertical:            07.48 inches

Monitor Supported Modes:

3200 by 1800 (60 Hz)

Display Power Management Support:

Standby Mode:            Not Supported

Suspend Mode:            Not Supported

Active Off Mode:        Not Supported

Raw EDID:

00 FF FF FF FF FF FF 00 4D 10 F8 13 00 00 00 00

22 17 01 04 A5 23 13 78 0E DE 50 A3 54 4C 99 26

0F 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 CD 91 80 A0 C0 08 34 70 30 20

35 00 5A C2 10 00 00 18 00 00 00 10 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 FE 00 36

52 47 57 30 80 4C 51 31 35 36 5A 31 00 00 00 00

00 02 01 03 28 00 12 00 00 0B 01 0A 20 20 00 1B

* Other names and brands are the property of their respective owners. *

This is a fresh install from DVD. I installed Windows 8.1 Pro and on boot up right past the logo screen I get the black screen the system just seem to stop loading after that. I hit the power button and the press it again and it loads all the way to desktop. I uninstall the HD Graphic 3000 driver and it works perfect. The Microsoft basic display adapter driver has no display or resolution settings. I have downloaded 5 drivers from the Toshiba website with no luck in fixing the problem. Can you point me in the right direction for the driver? Toshiba Satellite L775 S7352 Intel graphics 3000. All updates from Microsoft installed along with chip set, display etc.

I have an acer d270 with gma 3600 , I installed Windows 8.1 and installed all the updates and used this modded driver PHDGD Yankee 1.0 x86 - Google Drive from Intelli Modder 32 -Modded Drivers for Intel | Facebook , and change the resolution from the display1 downscaling registry hack and some apps are working but most apps just crash the netbook with a black screen

store

http://i.imgur.com/9727Edg.png

modern ie

http://i.imgur.com/djznwpR.png

music

http://i.imgur.com/UwJNazz.png

photos

http://i.imgur.com/t0Kdf3G.png

search

http://i.imgur.com/InvsoIM.png

video

http://i.imgur.com/d3BmZmb.png

Hi everyone,

I'm facing a very annoying problem and several others like me in an italian forum.

It's an issue related to the Intel HD 4400 graphic card.

I have received a few days ago a brand new Dell Inspiron laptop (7537) which has two graphic cards: an integrated Intel and a dedicated nVidia GT 750 2GB DDR5.

Once the laptop is not plugged in the monitor (Full HD Samsung SDC4C48 touch-screen led IPS display) is flickering.

The operative system is Windows 8.1 PRO X64 Update 1 just formatted and updated to the latest release; the Intel driver is the last one downloadable on your download center (15.36.3.64.3907).

I tried previous driver versions (and the one downloadable on the Dell website) but the problem is always there and it's probably related to how the software manage the power consumption once the power cord is unplugged.

Unfortunately it's a common problem.

Get a look here (that's not me and it's a different Inspiron laptop with te same graphic card):

http://www.youtube.com/watch?v=OT-on8vJekQ

I have already deactivated the adaptive lighting and setted Windows 8.1 to "maximum performance" but it didn't work.

I went to Control Panel --> Devices Management and I disabled the Intel HD card: the problem disappeared but the nVidia control panel (latest WHQL nVidia Geforce 344.11 driver installed) stopped working too.

I then re-enabled the HD4400 graphic card and I unistalled the Intel driver letting Windows to install the generic Microsoft 6.3.9600.16384 onedated 21.06.2006 and I fixed it but... withouth the Intel driver I cannot modify brightness, contrast, color saturation etc. anymore.

I haven't found a solution to fix this problem so far and inside the Bios there is no setting to disable your graphic card.

-------------------------

Hw Spec.:

CPU: Intel Core™ i7-4510U processor (4M Cache, up to 3.1 GHz);

Graphic cards: Intel HD 4400 + nVidia Geforce GT 750M 2 GB DDR5;

Ram: DDR3 16 GB (2 x 8 GB) 1600 MHz;

Monitor: Full HD IPS touch-screen display (Samsung SDC4C48);

Wireless: Intel(r) Wireless-N 7260 BGN 2,4 GHz + Bluetooth 4.0;

Hard drive: SSD Crucial MX100 512GB.

This update addresses several previously found issues. Please see the Release Notes excerpt below for details. As always, feedback is appreciated.

The 15.33.29.3945 has been posted to Intel Download Center at the following direct links to the drivers:

32-bit: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24328

64-bit: http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=24329

Thanks

Robert

We have a number of Dell 9020 which have the Intel HD 4600 drivers installed and we are seeing graphic rendering issues when using Outlook 2013. The rendering can be at any time - from reading an email to opening a meeting invite. What I mean by rendering is that the inbox emails and calendar all goes white and you cannot resolve. You have to closed down Outlook and reopen the app.

Many Microsoft forum's have pinpointed a graphics driver issue even though we have updated to the latest drivers already. We even disabled hardware accelaration from with Office 2013 and added a registry key to force this ut see the same issue.

Please can someone help as this is effecting us dramtically and daily. !

Hi

I have an ASUS G750JM running i7 4710HQ and 2 GB Nvidia GTX 860m with Intel Graphics 4600 integrated.

I recently bought a BENQ XL2420T which supports 120Hz refresh rate.

On the display settings, connected via mini displayport to displayport cable, it can only go up to 1920x1080 @100Hz. There is no 1920x1080 @120Hz option.

Please Help.

Hello, I have got dell inspiron 1764 recently i reinstall windows in it. All drivers are working well except display driver. When im going to device manager its showing attention sign on Intel(R) HD Graphics.

When I double clicked it "This device cannot find enough free resources that it can use. (Code 12)" message is coming. I am wondering where i am getting problem.

Any help in this regard would be appreciated.

Hello,

I have a new DELL Inspiron 15z 5523 laptop

CPU

    Intel(R) Core(TM) i7-3537U CPU @ 2.00GHz

    Maximum speed:    2.00 GHz

    Sockets:    1

    Cores:    2

    Logical processors:    4

    Virtualization:    Enabled

    L1 cache:    128 KB

    L2 cache:    512 KB

    L3 cache:    4.0 MB

I always installed the DELL Intel Graphics driver that is in their site which is version 10.18.10.3277 but that driver was released in 2013 and I always noticed it causing the laptop to hang after Windows 8.1 shuts down if the IDM (Internet Download Manager shuts Windows while the display is turned off) even though, the laptop hangs and doesn't power off, power button keeps lit and fan keeps spinning and when I installed the latest Intel HD Graphics 4000 driver which is version 10.18.10.3621, I noticed this issue doesn't happen. So were you aware of that issue and you fixed it with the latest Intel driver?

The issue is when a download manager turn off the laptop after completing downloads, so when it turns off the laptop while the display is turned off, sometimes the laptop hang and doesn't power off.

I tested this issue with the latest Intel graphics driver but it didn't happen so far.

I have some few questions?

Did you really know about this issue and you fixed it in the updated driver or am I just guessing an it may be a random issue? But I made sure that it is not random because every time I install the old Intel driver, when I test the issue with IDM, it occurs after about 7-12 shut downs and sometimes in the first shut down. But when I install the new driver, I tested this with about 20 shut downs and it didn't occur.

My second question, Is this latest driver harmful to my system? Does the Intel graphics driver have to do with the battery life?

Thanks.