Every time I try to use the Intel driver update utility, I get an error when I try to install the latest version of my driver saying "unknown error". How do I fix this?
I have tried registering and unregistering my windows installer, and making sure that it's enabled, however it still won't work.
6700K:
Intel 530 Graphics
BSOD Error VIDEO_TDR_FAILURE (igdkmd64.sys)
with Adobe Premiere Pro CC 2015.2
Indcluded:
Intel SSU (System Support Utility):
DxDiag
DispDiag
The issue I'm having is hopefully clear from the thread title. I have a 16:10 monitor (Acer v193w using VGA port, max supported res is 1440x900), the latest intel drivers. The game in question is Dota 2 and the reason I want to use 16:9 aspect ratio is that the said ratio has a larger FOV than 16:10 does. I have already tried selecting Maintain aspect ration (and all the other settings available) from the graphics option but the game will still get stretched if my desktop is set to use my monitors native resolution and aspect ratio (16:10). The only way of getting black bars instead of games being unnaturally stretched is if I set my desktop resolution to 1280x720, select maintain display aspect ratio from the graphics option and then open the game (however I have to set the game to borderless window or else it'll get stretched). Is there any other way of getting black bars? I'd really rather not go thru the process of changing my desktop resolution every time I want to play something in 16:9 (or 4:3).
i3 4150
HD4400 (latest drivers)
4GB RAM
MSI P33-H81 motherboard
Acer v193w (vonnect via VGA port as it doesn't have DVI or HDMI)
Using Intel NUC 615SYH. On start up sound will not work.Restart and wireless connection only finds 2.4ghz connection. Restart again and sound works and wireless connection connects to 5ghz.
What I have done. Updated to latest bios.No change. Updated all drivers for wireless and latest graphics driver(which contains the sound drivers) Still no good.
NUC is connected to a IIyama 27 inch monitor by a mini display port to display port cable.
Contacted Intel support and was advised to do a clean install of WIndows 10. I have done this. Still the same. Has anyone any ideas on this. I personally think the graphics/sound drivers have a bug.
Hello,
I'm a developer working on a little side project and have a small iPad mini to display port adapter (iPad Mini Retina 2048x1536 7.9 LCD to Mini DisplayPort Adapter [DPMINI] - 3,500JPY : abusemark web store)
The adapter works with all graphics except intel branded ones. It appears the issue may just be with the EDID or that the specified front/back porch values are out of range to what Intel drivers can generate. I'm told that you can usually tweak them to acceptable values and it might work, however I don't even know where to start as far as debugging or tweaking these things. I have attempted a small amount of overscanning to no avail and didn't know where to start as far as tweaking more of the ins and outs of the driver for testing.
Can anyone point me in the right direction as far as what to research or utilities/software to download to be able to tweak these types of things?
Thanks in advanced!
Since Fallout 4's 1.3(.47) patch, I (and many, many others) have been experiencing texture issues that make the game unplayable. I have an Iris 5100, but the problem seems to be universal across all Intel GPUs, regardless of hardware.
More images are in this gallery here. Basically, the textures stretch and warp, almost always obscuring your view and looking like a mess. It's interesting to note that this does not happen to player/character models, although it's difficult to discern what these textures originally were to begin with. Updating to the latest beta driver does not fix it (although I'd never seen the bright red texture glitch in the gallery before it, so... there's that).
I originally believed this to be a problem combining Apple hardware (I'm using a late-2013 rMBP) with the Intel GPU, which is not officially supported by Bethesda (the game's publisher), but since then I've encountered many people across the internet on other hardware who are encountering the same issue. In fact, there seems to be something about the 1.3 update that screwed up textures for a lot of people with integrated graphics, including those with AMD.
Someone will probably inevitably say that Apple has requested that all issues with their products should be directed through their support, but quite frankly, this doesn't seem like an Apple problem (and the Apple person I talked to agreed with me, saying they can only work to apply fixes within OS X). The game was made by Bethesda, runs solely in a Windows environment, and the common denominator seems to be the Intel GPU. Bethesda is aware of the problem, but are under no obligation to support users of hardware they never offered support to. While I don't know much about driver programming, I feel like this is an issue that will most likely be solved by you at Intel if it is solved at all. You also are under no obligation to solve the problem, and if you can't, no hard feelings (really). This GPU has felt like "the little graphics card that could", given the amount I've put it through, and this is the first game I've encountered that is entirely unplayable because of it.
I unknowingly solved the crashing problems already known by installing ENBoost, a utility that is known to boost performance -- for some reason it completely stops the crashing other Intel users have been experiencing. The game runs just fine on versions 1.1 (release) and 1.2, and I'm continuing to play the game thanks to downgrade patches, but any future content will be unavailable unless the issue is fixed.
I've attached the Intel SSU diagnostics, DxDiag, and DispDiag for reference, but a summary of my system specs is as follows: Macbook Pro Retina, Late-2013, Intel Core i5-4258U CPU @ 2.40GHz, Intel Iris Graphics 5100, 8GB RAM, Windows 10 Pro, graphics driver version 20.19.15.4380 (which I think is the beta driver? don't know what else it would be, since I turned auto-updates off and haven't installed another since). I was previously on the last stable release, which I found to run significantly better than the Apple-provided one that installs during Boot Camp.
Sorry for the info dump, I'm just really interested in helping to figure out a solution if possible. I know this has been posted about a few times as well, hope this isn't a problem as I didn't want to hijack any more threads. If there's anything else I can do to help, please let me know -- I'm hoping I'll be able to get some users not on Apple hardware to post their information as well. Thank you in advance!
I have a brand new Microsoft Surface Pro 4, with an i7 CPU, 256GB SSD, and 16GB RAM. The Iris 540 driver crashes within a couple minutes of bootup, ever single time. I'm not the only one with this issue, acording to the Microsoft support boards. (I know that others are experiencing an issue where the Intel display driver will crash when trying to resume from sleep, but this is not that problem.)
Any of the four Intel Iris 540 display drivers I have found will crash within a couple minutes of bootup during use. To be more clear, the screen goes black and has to be powered off by holding the power button; there is no recovery or error message. The only stable driver I've managed to use is the Microsoft Generic Display Driver, which seems to be doing everything in software, avoiding the Iris chipset altogether.
Is anyone else having this problem, or just me? Did I get bad hardware? My SP4 is an i7/256/16, the model just released on 11/25/2015. Here are the drivers I have tried:
Build Driver date
--------------------
4236 11/20/2015
4236 11/18/2015
4308 10/27/2015
4256 07/17/2015
Here is the output from DXDIAG when the driver is installed, but has not yet crashed: http://pasted.co/98e68195
I have a thread open on Microsoft's support forums as well, but all they've done so far is to confirm that this is not expected behavior. (Duh!)
Any help would be appreciated!!
Thanks,
Mick
Hi,
approximately half a year ago I bought an Asus ux305. I often experienced crashes of the Intel graphics card, after which the system was apparently recovered. In order to prevent said crashes I updated my drives. Firstly, I used the Intel Driver Update Utility, which had no effect, and subsequently updated my graphics card using this driver: Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40 6th Gen]. The driver utility now says that I've installed version 20.19.15.4352, while 15.40.18.4380 is the latest version available.
Now, in stead of crashing and recovering, the screen often freezes if I'm using the battery/didn't plug in the charger when I'm watching videos. The system can only recover from this freeze through a hard reset, pressing the on button to force a shut down.
Some further information:
I hope that the freezing or crashing of the screen can be stopped.
Kind regards,
Wouter
Same old issue as the half dozen other laptops I've owned. Intel needs to fix this...
Now with Asus Transformerbook T100HA with Windows 10 and CherryTrail CPU. Native resolution is 1280x800. I can set 800x450/60 as a resolution but 1024x576/60 gives me the "custom resolution exceeds the maximum bandwidth capacity" error. This should be no problem. Please fix!
Description | Provide a detailed description of the issue | I would like to record 720p footage from my Skylake computer. I am using a separate computer for recording with a capture card. In VirtualDub, looking at the custom properties the SIGNAL STATUS does not reflect the resolution on the Skylake system. It always shows 1920x1080P. I have tested the issue on non-Intel system and the SIGNAL STATUS was correct (1280x720P). So I assume some kind of signal protocol is missing from the Skylake driver. |
Does it fail every single time, or only sometimes? | YES 100% | |
Hardware (HW) | Brand and Model of the system. | Intel(R) Core(TM) i3-6100 CPU @ 3.70GHz (4 CPUs), ~3.7GHz |
Hybrid or switchable graphics system? | NO | |
Make and model of any Displays that are used to see the issue (see note2 below). | SyncMaster S24A350H (Digital) | |
How much memory [RAM] in the system (see note2 below). | 8192MB RAM | |
Provide any other hardware needed to replicate the issue. | HDMI to DVI cable with SA7160 PCI capture card HDMI out from Skylake to DVI in to capture card | |
Hardware Stepping (see note1 below). | attached | |
Software (SW) | Operating System version (see note2 below). | Windows 10 Pro 64-bit (10.0, Build 10586) (10586.th2_release_sec.160223-1728) |
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. | 1028.0 attached | |
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). | 20.19.15.4404 attached SSU | |
SW or Apps version used to replicate the issue. | VirtualDub 1.10.4 | |
Configurations | Single display, clone, or extended (see note2 below). | capture card |
Display resolution & refresh rate setting of each display (see note2 below). | 1280x720p @ 60Hz | |
AC or DC mode, i.e. is power cable plugged in or not? | NA | |
How to repro | Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. |
|
I filled up that recommended table for you:
Category | Questions | Answers (N/A if not applicable) |
Description | Provide a detailed description of the issue | Lagging whenever iGPU switches to dGPU or dGPU switches to iGPU. Unneccessary switching. (read as: ways more then normal) |
Does it fail every single time, or only sometimes? | If you follow my steps to reproduce it fails 100% of the time | |
Hardware (HW) | Brand and Model of the system. | XMG |
Hybrid or switchable graphics system? | Optimus | |
Make and model of any Displays that are used to see the issue (see note2 below). | LFP | |
How much memory [RAM] in the system (see note2 below). | 16 GiB | |
Provide any other hardware needed to replicate the issue. | iGPU on IvyBridgeHardwareLevel | |
Hardware Stepping (see note1 below). | irrelevant | |
Software (SW) | Operating System version (see note2 below). | Windows 10, due to the nature of this issue this is crucial for reproducing this issue! |
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. | irrelevant | |
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). | Problem occurs when pairing any intel driver (example: 10.18.10.4276, WDDM 1.3) with any nvidia driver newer then 9.18.13.5012 (better known as 350.12, last WDDM 1.3 driver), e.g. the newest 361.43. (WDDM 2.0) | |
SW or Apps version used to replicate the issue. | - | |
Configurations | Single display, clone, or extended (see note2 below). | SingleDisplay |
Display resolution & refresh rate setting of each display (see note2 below). | Native res (1080P in my case) and 60 Hz; probably does occur in any other settings as well. Anything below res and 60 Hz would be inacceptable anyways. | |
AC or DC mode, i.e. is power cable plugged in or not? | Happens in both cases | |
How to repro | Please provide steps to replicate the issue. These steps are very crucialto finding the root cause and fix. |
|
Important: This only happens when testing WDDM 1.3 with WDDM 2.0 Hardware-Combinations, like Intel HD 4000 and GTX 660m/ 670m, 680m. There is a thread over at nvidia forums regarding the issue as well. https://forums.geforce.com/default/topic/860554/geforce-mobile-gpus/windows-10-and-optimus/1/
WARNING: There are other bugs collected in that thread as well; it´s some kind of chaos.
Hope to hear back soon,
Radon
Have tried the various compatibility modes to no avail but nothing seems to fix the small introductory screen or repair the large Tabs at the top or the small wording and icons in the middle and the bottom. However, the sidebar seems not to be affected.
Dell Vostro laptop (i3 with HD 4000) using VGA splitter connecting two Dell monitors to Dell D1000 docking station. Both monitors are connected and appearing as clones. Under Multiple Display, no options are available. Cannot detect second display. When I click the unlabelled button, it crashes.
Hi everyone!
I have an ASUS UX303 LA laptop. It has Intel 5500 graphics built in. Most pages look great, but I have noticed two issues ( which are probably relaed ): 1) when going from a dark background ( like the wallpaper I use ) to a light background ( the Google home page ), the laptop seems to stair step the brightness of the white page until it is at full brightness. So, when I go to the Google home page, the white background gets brighter, and brighter, and brighter until it reaches full brightness for the page. It only happens when I am on battery power, not when I am using the power cord. I have tried every possible thing I can think of in terms of updating drivers, adjusting power settings, turning off the auto dimming, etc. I have even been on with ASUS Tech Support twice, and then told me to reset the machine. I did it, and played with the settings, and still no change. I can not replace the ASUS video driver with the Intel version, because it will not install on Win10. Any other suggestions? Did I just get a bad laptop ( it is only several weeks old, and a refurb ). 2) I get some weird artifacts in World of Tanks that make it look like the tanks are controlled by puppeteer strings. Very odd, but I figure it is just another video driver issue like the first one.
Thanks for any help,
George
According to Graphics Drivers — Supported Operating Systems there is no support of Intel HD Graphics 3000 for Windows 10.
When the support for Windows 10 for Intel HD Graphics 3000 will arrive?
Will be the new WDDM 2.0 driver model be supported for Intel HD Graphics 3000 for Windows 10?
Thanks,
nkef
Sorry for the messy table, looks OK while editing, but the borders disappear after posting for some reason.
Category | Questions | Answers (N/A if not applicable) |
Description | Provide a detailed description of the issue | See the attached screen shots. Rectangular glitches appear on screen randomly. Most often when switching/alt-tabbing to a new window. Also sometimes when filling text fields or right clicking to pop up the menu in some applications. The glitches disappear when painting over them with the mouse or reloading the page.
The problem started after installing HD Graphics 530 driver 20.19.15.4380. Using earlier drivers, every driver/BIOS combination had the infamous "dark screen, freeze, stopped responding/recovered" -bug, which I was unable to fix. With .4380 the "stopped responding" -bug appears only rarely, but it introduced these glitches. Asus graphics drivers seem to be just older versions of the generic drivers. |
Does it fail every single time, or only sometimes? | Only sometimes, randomly, but over a hundred times per day? I feel like they go in waves, so for a while I get it constantly, then for some time very rarely. They appear more often when switching to/from a webpage in Firefox or application to another, and very rarely when staying in one application or playing a game. | |
Hardware (HW) | Brand and Model of the system. | Built from parts. Asus H110I-PLUS, Intel Core i3-6100. |
Hybrid or switchable graphics system? | Only iGPU. | |
Make and model of any Displays that are used to see the issue (see note2 below). | Samsung 24E390HL EFP | |
How much memory [RAM] in the system (see note2 below). | 8 Gb | |
Provide any other hardware needed to replicate the issue. |
| |
Hardware Stepping (see note1 below). | Screenshot attached. | |
Software (SW) | Operating System version (see note2 below). | Microsoft Windows 10 Education 64bit (10.0.10586) |
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. | 1031.0 | |
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). | From .4404 -> Glitches often, and "stopped responding" very rarely. From Intel: 20.19.15.4380 -> Glitches, didn't "stop respoding" the short time I had this. From autoupdate, I think this was .4330 or something? -> "stopped responding / recovered" -bug. From Asus: Intel Graphics Accelerator Driver V10.18.15.4274, contained older generic Intel driver -> "stopped responding / recovered" -bug | |
SW or Apps version used to replicate the issue. |
| |
Configurations | Single display, clone, or extended (see note2 below). | Couldn't find any of the the words "single", "clone" or "extended" in the file. I have one monitor? |
Display resolution & refresh rate setting of each display (see note2 below). | 1920x1080. 59 Hz. | |
AC or DC mode, i.e. is power cable plugged in or not? | Power cable is plugged in, there's a power adapter in the cable tho? | |
How to repro | Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. |
... |
Asus is refusing warranty, saying they are not responsible if Intel's iGPU driver is not working properly in Windows 10, and told me to wait for Intel to fix their drivers. Help?
Message was edited by: Teemu Ranta
1. Go to Windows Control Panel: "Change date, time, or number formats"
2. Set the Format to "English (United States)"
3. Go to "Additional settings..."
4. Set the "Digit grouping symbol" to period (.)
5. Set the "Decimal symbol" to anything other that period, e.g., set it to comma (,)
6. Apply these settings, it should look like this:
7. Open Intel HD Graphics Control Panel. It is now completely unusable. The controls are missing/cut off/in the wrong position/drawn on top of each other.
Category | Questions | Answers (N/A if not applicable) |
Description | Provide a detailed description of the issue | see above |
Does it fail every single time, or only sometimes? | every single time | |
Hardware (HW) | Brand and Model of the system. | MSI GT72 6QD Dominator G |
Hybrid or switchable graphics system? | Switchable (NVIDIA GeForce GTX 970M) | |
Make and model of any Displays that are used to see the issue (see note2 below). | LFP (LG Philipps LGD0469) | |
How much memory [RAM] in the system (see note2 below). | 16 GB | |
Provide any other hardware needed to replicate the issue. | N/A | |
Hardware Stepping (see note1 below). | DEV_191B&SUBSYS_11431462&REV_06 DEV_191B&CC_030000 DEV_191B&CC_0300 | |
Software (SW) | Operating System version (see note2 below). | Microsoft Windows 10 Home x64 (Build 10586.71) |
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”. | unknown | |
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below). | Intel Driver Version: 20.19.15.4352 Nvidia Driver Version: 359.00 | |
SW or Apps version used to replicate the issue. | N/A | |
Configurations | Single display, clone, or extended (see note2 below). | any |
Display resolution & refresh rate setting of each display (see note2 below). | any | |
AC or DC mode, i.e. is power cable plugged in or not? | any | |
How to repro | Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix. | see above |
I emailed Intel Customer Support Service and they refer me to this forum because the agent say it will have the correct exposure to intel engineering department. (request # 8001214860)
The problem is Intel Graphics driver for HD 4600 (and presumably others too) have a broken custom resolution for Built in LCD. No matter what setting you put into it, it will always custom resolution exceeds the maximum bandwidth capacity.
I tested it on many different laptop with eDP (embedded displayport) like Alienware 17, Asus G751JM, Asus Q551LN, Lenovo Y50-70, Razer Blade 14, MSI GT60 Dominator Pro, and Gigabyte P34 and they all say custom resolution exceeds the maximum bandwidth capacity.
To establish the fact that bandwidth is not the problem, I tried creating a custom resolution at native res (1920x1080) at 59Hz (default is 60Hz) and it says custom resolution exceeds the maximum bandwidth capacity. To test it further I downscale the resolution to 1600x900 @ 59Hz and it still gives the error so I conclude the problem is with the driver itself.
I tried the oldest and newest driver from the OEM and the one on Intel website and they are all broken.
The problem is NOT ISOLATED on a laptop model or a manufacturer but the Intel Graphics driver itself.
In fact if you verify the problem by testing it on ANY laptop that has an Intel graphics and try to create a custom resolution that is 1Hz less than native (like 59Hz) and it will give you the same error.
So why does it matter? Almost every single gaming laptop that is being released are NVIDIA Optimus Enabled (Hybrid Graphics where Intel Graphics is handling the display) and it prevents people from changing the refresh rate of the display. As an example the LCD panel found on Asus G751JM-BHI7T25 uses LG LP156WF4 SPL1 which is the exact same panel found on Asus G751JY that comes at 75Hz by default, but we cannot change the refresh rate due to broken Intel Custom Resolution even though the LCD panel itself is more than capable to handle it.
Refresh rate is a huge feature as evident on monitors getting released (like BenQ XL2430T, Asus ROG Swift, Acer Predator, etc...) and if you ask any gamer that has tried a high refresh rate monitor they will tell you how much big of a difference it is and because of this issue, any gaming laptop that has Hybrid graphics (Intel Graphics enabled) is a HUGE deal breaker.
[Edit by Bryce@Intel]: Changed title to reflect investigation bug# and title.
Old title: Intel driver is completely broken (custom resolution)
Running,HD,5500,video,driver,on,a,55-5272,could,not,open,Fallout,4,found,online,fix,set,driver,to,WARP,and,max,11_1,...runs,very,slow,any,thoughts,on,speeding,up?
Hi All,
I have an ASUS Motherboard P8B75-M/CSM with built-in Intel Graphics w/ Intel Core i3 Processor 3.30 Ghz Speed. The Graphics Version is win64_153338.
I am not having any crashes or lockups or freezes because of the Graphics on this computer, however I lost the Mouse Pointer from the Windows Boot Manager for the operating systems.
The Mouse Pointer had been available until Build 10532 was installed.
Using WagnardMobile DDU Utility and removing the Intel Graphics, which needs to be done to remove Windows.old Folder, the Mouse Pointer shows up again in the Windows Boot Manager. When I reinstall or upgrade the Intel Graphics, the Mouse Pointer is missing again.
What setting do I need to change to restore the Mouse Pointer to the Windows Boot Manager?