Recently, my Windows Photo viewer often stops working when I'm using it (actually when I click the next button to view next photo). The error report shows that it is caused by igdumd64.dll
The detail report:
Problem signature:
Problem Event Name: APPCRASH
Application Name: DllHost.exe
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bca54
Fault Module Name: igdumd64.dll
Fault Module Version: 8.15.10.2653
Fault Module Timestamp: 4f3aac44
Exception Code: c0000005
Exception Offset: 000000000030eb06
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1066
Additional Information 1: e9eb
Additional Information 2: e9eb3ad0c4e470c64f366286b0f8f233
Additional Information 3: 78c9
Additional Information 4: 78c965af9e4e4dca379d8e521b109a7a
Fault module version is 8.15, which is my previous vga driver (Intel HD 4000). Now I'm using 10.18. I updated this driver from 8.15 to 10.18 and didn't remove 8.15 before updating. I wonder why it still exists
How should I do to fix it ? I have tried many things to fix with COM SURRAGATE, nothing works, maybe it's not the root cause, but the dll file is
Thank you in advance!