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Driver issue: Full Quantization Range (0-255) not available with Displayport->HDMI adapter

November 1, 2017, 7:28 pm
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I'm using Intel HD Graphics 630 via active Displayport->HDMI 2.0 adapter(because Intel chipsets don't natively support HDMI 2.0 yet), but there's no way to output 0-255 Full RGB Range even though it works when using HDMI.

This is because the Quantization Range setting in Intel HD Graphics Control Panel is not visible when using the adapter.

(I tried enabling EnableRGBFullRange = 1 in registry & changing display type from TV to Digital Monitor with CRU but this doesn't help either.)

 

It's an Intel driver issue since RGB Full Range works fine when the adapter is used with Nvidia GPU Displayport.

 

Steps to reproduce this bug:

1) Get an active Displayport->HDMI adapter such as CAC-1070.

2) Enable iGPU in bios and plug a HDMI Display into a Intel motherboard using the DP-HDMI adapter.

3) Make sure your display expects 0-255 and notice iGPU is outputting 16-255 (full black looks gray in e.g. desktop). (on LG TVs the setting "Black Level = High" means the display expects 0-255.) Notice the "Quantization Range" setting in Intel HD Graphics Control Panel is not available.

 

Optional steps to confirm the bug:

A) Uninstall Intel HD Graphics driver and reboot, notice black is proper black with the basic Microsoft display driver until Windows automatically updates & installs Intel HD Graphics driver.

B) If your Intel motherboard also has an HDMI output, remove the adapter and connect the display to HDMI (use 4K 30Hz signal or lower), enable Full Quantization Range in the Intel HD Graphics Control Panel and notice iGPU correctly outputs 0-255 as black is now proper black.

C) Connect the DP-HDMI adapter to a Nvidia GPU Displayport and enable full RGB range in Nvidia Control Panel, notice black is proper black.

 

Suggested fix:

Enable "Quantization Range" setting also when a Displayport->HDMI adapter is used.

 

A temporary/manual solution would be appreciated too. (Manually putting MP_QuantRange_32623 = 2 in registry doesn't help as for some reason the value isn't read/used when the DP->HDMI adapter is used.)

 

My motherboard is Asus IX Hero Z270 and my CPU is Kaby Lake i5-7600k with HD Graphics 630. My DP->HDMI adapter is Club3D CAC-1070 which fully supports RGB 0-255 4:4:4 4K 60Hz HDCP 2.2. My display is LG OLED55B7V.

I'm using the latest Windows 10 1709 (16299.19) & Intel HD Graphics driver 22.20.16.4815. The same issue happens with drivers 22.20.16.4749 & 23.20.16.4819.

 

Here you can see my Intel HD Graphics Options and Support Information Center info .txt export file: ybin | private paste

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UHD 630 drivers screen Flashing on MSI GL63 8RC (1080p @ 60Hz)

June 21, 2018, 8:06 am
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Hi,

I'm aware this is a really old post and an NUC support topic, but I am also experiencing screen flickering issue due to the UHD 630 drivers on my MSI GL63 8RC, in 1080p resolution 60Hz refresh rate.

Having brightness set to anything less than 100% causes the sceen to flicker. This  is some problem that you can fix with a driver update, but it has been so long and yet a fix is not found. Can you please guide me as to how I can fix it? cvare

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Driver error on windows 10

June 21, 2018, 1:56 pm
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Good day, I really need help with this issue.

 

I have a laptop Lenovo Yoga 300 with an Intel Graphic HD N3050 series.

So far had no problem until a few days ago the videos and games stop working fine.

 

So I uninstalled and installed the driver back again but it didn't let me and showed an error "The installer couldn't install one or two of the drivers".

 

After restart my laptop I noticed my Intel driver was gone and was replaced by default Microsoft one.

 

Then Icame to intel and used "Driver and support Assitant Tray" which said my driver was out dated and so I got the one the assistant recommended, but didn't work.

 

Again it showed an error "the system is not compatible" even though was the driver suggested by intel itself.

 

So right now, I have no idea how to fix it, the videos and games are pure pixels. I would really appreaciate any advice and help. Thanks in advance!

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Bug report: regression; Intel HD 620 and 630 fail to decode WebM VP9 with 4.4.4 chroma subsampling

May 24, 2018, 6:18 am
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Use any browser that supports hardware accelerated video rendering. We tested in Vivaldi, Chrome and Firefox.

Load a video that uses WebM with the VP9 codec, with chroma subsampling set to 4.4.4.

If you have an Intel 620 or 630 GPU chip, it will fail to render correctly, and instead comes out as a grey patchy image. The same video works correctly on the Intel 520 GPU.

 

We tested on 5 separate computers using these graphics chips, and tested with a variety of driver versions. The driver versions didn't make any difference.

 

When the video was created with 4.2.0 chroma subsampling, it worked correctly in all cases, so the bug seems to be related to the use of 4.4.4.

 

Test videos created using libvpx-vp9 on FFMpeg.

 

Attached the video that shows the problem, and the DxDiag output from a computer where the problem could be seen.

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Intel Graphics 530 drivers causing black screen w/o cursor upon boot

May 30, 2018, 9:59 pm
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Hi everyone,

 

When i boot Windows 10 (version 1803), I am greeted with a black screen without cursor after the motherboard splash screen appears. This problem appeared a week ago (5/22/18).

 

I found that the problem was that Intel Graphics 530 drivers were causing the black screen, so I replaced them with the Microsoft Basic Display Adapter drivers. These work fine, but they offer horrible performance and I am not able to do anything that is graphics intense (gaming, etc).

 

Through the process of finding what caused the black screen, I reformatted by hard drive and reinstalled Windows cleanly using a USB stick. I have also scanned for viruses using a lot of different programs (Malwarebytes, Bitdefender, Windows Defender, TDSKiller, etc), so the problem must be with the drivers.

 

I tried installing different versions of the driver, including ones all the way back in 2015, 2016, 2017 and the latest one 6094 released on 5/22. I have also tried installing drivers directly from my OEM manafacturer HP, but those didn't work (they were from 2015). I have tried to revert to Windows 10 version 1709 (the one before 1803), but all of the driver versions still do not work there. I tried everything, and I can't come up with any other solution. Help?

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System has event id error 7023 after updated Intel Graphic driver 23.20.16.5017 on Win10 RS3

June 13, 2018, 6:29 am
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I got an event id error 7023(The Intel(R) Content Protection HECI Service service terminated with the following error: The data area passed to a system call is too small.) after updated Intel Graphic driver 23.20.16.5017 on Win10 RS3. It happens when system restart or power on/off sometimes.

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UHD620 video hardware decoding cause inaccurate color

November 29, 2017, 6:36 am
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When I watch youtube with chrome, I found that the the color of video was inaccurate, i.e. green being too green, orange being too yellowish etc.. And if I pause the video or move my mouse to make the video control to show up, the color returns to normal. If I disable the hardware acceleration for video in chrome://flags, the color is always normal. So I'm pretty sure that it's the Intel UHD620 videl hardware decoding that causes the inaccurate color. Is there any way to fix this issue? The problem only occurs when video is played in full screen.

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Blank windows on certain apps after most recent Windows 10 update

May 29, 2018, 6:42 am
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Hi, I've run into an issue with certain windows being blank after the most recent Windows 10 update. I think it might be a compatibility issue between the most recent build of Windows 10 and the Intel graphics driver. The issue only affects certain windows of specific apps. Details below. Thanks for your help!

 

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

After the most recent Windows 10 update, I noticed that specific windows of certain apps appeared blank. Specifically, these are: the table relationships screen in Power BI; the video on WebEx; and the 'Generate Password' and 'Save Password' windows in 1Password. Updating to the most recent Intel HD Graphics driver did not resolve the issue. Rolling back to the previous version of Windows 10 resolved the issue.

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

HP Folio 9480m

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

LFP

EFP = LG W2242P

How much memory [RAM] in the system (see note2 below).

8BG

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

 

Hardware Stepping (see note1 below).

 

Software (SW)

Operating System version (see note2 below).

Windows 10 Version 1803 (OS Build 17134.48)

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

1020.0

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

20.19.15.4835

SW or Apps version used to replicate the issue.

WebEx (video window); Power BI (table relationships window); 1Password (Generate Password and Save Password windows)

Configurations

Single display, clone, or extended (see note2 below).

PRoblem appears when using laptop display only and also when using external display

Display resolution & refresh rate setting of each display (see note2 below).

LFP: 1366 x 768

EFP = 1680 x 1050

AC or DC mode, i.e. is power cable plugged in or not?

Power cable is plugged in

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. Update to most current Windows 10 update
  2. Run WebEx and start video chat; OR run PowerBI and navigate to table relationships tab; OR run 1Password and click 'Generate Password' in using Chrome extension

...

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Driver that supports BFME ROTWK on Intel UHD Graphics 620

May 20, 2018, 8:05 am
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Hi,

 

I wish to play at my old game The Battle for Middle-earth II: The Rise of the Witch-king on my Lenovo Yoga 920 that has the Intel UHD Graphics 620. Is there any old GPU driver version that would support it? I would be surprised, but couldn't be so sure without asking. Or else, could the next driver update support it?

 

Thank you

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Intel HD Graphics 620 Driver - transparency bug in Muonline game

June 26, 2017, 2:52 am
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Hi! when I run Muonline seems to run fine but doesn't display health globes or skill bar and inventory windows are transparent is this.

Screen_11_27-03_04_-0000.jpg

 

I downgraded graphics driver to all older versions and still same problem. What happening? How to solve?

 

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Laptop - Core i3-7100U with Intel HD Graphics 620 only and windows 10 64 bit

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Dual display - The 2nd screen never wakes up

June 1, 2018, 12:08 am
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Hello,

 

I have a NUC7i7BNH with Iris® Plus Graphics 650 v24.20.100.6025 driver.

I use 2 screens, the first one is plugged with HDMI cable, the 2nd one with USB Type-C.

Windows 10 is set to turn off the screens after 4h.

When I get back from this sleep mode, only the screen plugged with HDMI cable wakes up, the 2nd one always remains off.

I need to unplug it and plug it again to get it on.

 

Is there a solution please ?

My screens are both ASUS VX239H.

 

Thanks.

 

Yann

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Transparent app window in fullscreen mode Intel GPU 600 series

January 22, 2018, 11:08 pm
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Hello! Recently we have faced a problem with fullscreen mode of our app after start. Description of the issue is below. Both SSU and DxDiag reports are attached. Thank you in advance!

   

CategoryQuestionsAnswers (N/A if not applicable)
DescriptionProvide a detailed description of the issueWhen application is starting in fullscreen mode at any of monitor, include single display mode, its surface become transparent, but available for UX interaction (all buttons and interface elements could be clicked). If by any reason interface is repainted (for example we blindly clicked on UX button 'Settings') then it becomes normal (non transparent) and then behave as usual till restart.
Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")Always (100%): X
Often (51-99%):
Sporadic (20-50%):
Very Sporadic (<20%):
Hardware (HW)Brand and Model of the system.Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?		Only Intel HD Graphics 630, 620
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)		Two EFP monitors:
Acer K242HL
Acer K242HL
How much memory [RAM] in the system (see note2 below).16 GB
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc		VGA & HDMI
Hardware Stepping (see note1 below).IMG_23012018_100224_0.png
Software (SW)Operating System version (see note2 below).Windows 10 Pro 64-bit
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.BIOS Date: 07/06/17 15:13:54 Ver: 05.0000C
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).23.20.0016.4901
SW or Apps version used to replicate the issue.AxxonNext 4.1.0.6377 x64
ConfigurationsSingle display, clone, or extended (see note2 below).2 displays
Display resolution & refresh rate setting of each display (see note2 below).1920x1080
60 Гц
AC or DC mode, i.e. is power cable plugged in or not?Power cable plug in.
How to reproPlease provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

1. Check using in fullscreen in settings

2. Restart the application

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Fallo en la resolución tras actualizar controlador Intel HD Graphics 620

June 22, 2018, 2:35 am
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A primeros de este mes de junio ha salido una actualización de Intel HD Graphics 620. Yo tengo un monitor ultra panorámico LG 25UM58-P con una resolución de 2560 x 1080 pixeles. Tras la actualización de este mes de Intel HD Graphics 620 no puedo poner la resolución de 2560 x 1080 pixeles y me obliga a poner como máximo 1920 x 1080.

He probado a reinstalar el controlador de Intel HD Graphics 620, reinstalar el controlador del monitor pero no hay forma de conseguir recuperar la resolución de 2560 x 1080 y la necesito para mi trabajo.

Adjunto el informe que genera la aplicación de Intel donde se ve que la resolución que yo necesito debería estar permitida. También adjunto unos pantallazos de la configuración de gráficos de Intel y de Windows donde se ve que no me deja poner más de 1920 x 1080.

 

Muchas gracias a todos.

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Driver error on windows 10

June 21, 2018, 1:56 pm
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Good day, I really need help with this issue.

 

I have a laptop Lenovo Yoga 300 with an Intel Graphic HD N3050 series.

So far had no problem until a few days ago the videos and games stop working fine.

 

So I uninstalled and installed the driver back again but it didn't let me and showed an error "The installer couldn't install one or two of the drivers".

 

After restart my laptop I noticed my Intel driver was gone and was replaced by default Microsoft one.

 

Then Icame to intel and used "Driver and support Assitant Tray" which said my driver was out dated and so I got the one the assistant recommended, but didn't work.

 

Again it showed an error "the system is not compatible" even though was the driver suggested by intel itself.

 

So right now, I have no idea how to fix it, the videos and games are pure pixels. I would really appreaciate any advice and help. Thanks in advance!

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How can I connect to an Apple Thunderbolt Display

February 1, 2018, 3:40 pm
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I have a laptop (a Lenovo Yoga 920) with Thunderbolt ports powered by an Intel Thunderbolt JHL6540 chip, which gets identified as a 15D2 controller.

 

When I plug in an Apple Thunderbolt Display, I am asked whether to connect to the display, but then nothing happens and the display doesn't turn on.  There must be something missing, but what?  I'm running driver 17.1.64.6, which is current, under Windows 10 Home 1709.

 

The same display (and Thunderbolt 3-to-2 converter) works with a Dell laptop that contains an older Intel Thunderbolt chip running an older driver, so it is possible to make this work under Windows 10.

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HD 4600 driver and Windows 1803 - when will there be a solution?

June 22, 2018, 10:46 am
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I've search the forums and found numerous posts about blank window issues with the HD 4600 and the latest Windows update (1803 / April 2018 update).

 

So far there seem to be no solutions.  Proposals range from asking to install the vendor-optimized driver - which doesn't make a difference (all drivers, vendor optimized or not, suffer from the exact same symptoms and likely from the exact same root cause - people with Dells, HPs and NUCs report the exact same problem), telling us to update to a more recent CPU (which is useless as it practically means replacing the entire motherboard, or in case of all-in-ones - the entire computer), and all the way to telling us to downgrade to an older version of Windows - which is quite impractical, considering Microsoft pushed these updates pretty relentlessly.

 

It's very clear that there's a problem with (at least) the HD 4600 and the latest driver (15.40.38.4963), and it's very clear it has nothing to do with vendor-specific optimizations.

 

Can we get some concrete timeline on when it will be fixed?  And if, for some reason, the current decision is not to fix it - figure out what needs to be done in order to change this decision?  Forcing who-knows-how-many-people to throw their computers away because of a minor update to Windows is, simply put, unacceptable.

 

Thanks,

 

Zeev

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HD 530 'Blinks' repeatedly with XMP Profile active

June 22, 2018, 12:16 pm
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Just installed the latest Graphics driver (....6136) for my HD 530 system (Gigabyte Z170X UD5 Board), 2 monitors 32GB Corsair Vengeance Ram 3200

 

When the XMP profile is activated the screen repeatedly turns off for a few seconds then the image returns for a few minutes then the cycle starts again. This did not happen with the previous drivers.

 

If I turn off the XMP profile the system is stable.

 

Any ideas?

 

Ian

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Black (filled with windows background image) screen on submonitor HD630

January 17, 2018, 11:34 pm
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Hello!

We are using video surveillance software with fullscreen mode on 3 monitors, connected to HD630 (Intel i7 7th generation) with Intel HD Graphics driver version 15.60.2.4901 and after startup all submonitor's screens become filled windows background color (black in my case). Seems like the window on the screen become fully transparent, but looks like any actions on transparent window's elements is working.

Main monitor's screen stay OK.

We also reproduced that issue on HD630 on i5-7500 and i7 6-th generation with 15.60.2.4901 driver version. Driver version 22.20.16.4664 do not have this problem.

As we check, all versions newer than 4664 do have this problem.

 

OS: Windows 10 Pro

 

Could you please help with the problem?

 

Сообщение отредактировано: Nikita Skiba

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Washed out colors on external monitor

May 15, 2018, 10:14 am
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When I plug my external monitor into my laptop over using a USB C/Thunderbolt to HDMI adapter the colors are washed out. When I'm plugged the built-in HDMI port everything is fine. This doesn't affect the built-in display.

 

The major difference between the two configurations appears to be that when I use the built-in port the Nvidia graphics card drives the display, but when I'm running over Thunderbolt the onboard Intel graphics chip is driving the display.

 

Now, the really crazy part is that if I open up the Intel Graphics Settings > Display > General Settings and I change any option then immediately hit Cancel it fixes the colors. The next time I reconnect the display or reboot the machine colors will be washed out again.

 

I took a quick video with my phone. It's super fuzzy, but you can see that I change the scaling setting from Maintain Display Scaling to Maintain Aspect Ratio, then just click Cancel. The display gets noticeably darker as the colors get fixed.

www.youtube.com/watch?v=GwnuMK7rphU

 

I've updated both Intel and Nvidia graphics drivers (24.20.100.6025 and 397.64 respectively). Tried a different Thunderbolt adapter. Tried playing with the color range in the Intel settings. I've also noticed the Video settings seem to do nothing, so the color range settings probably aren't even taking effect.

 

I suspect there's a bug in the Intel driver.

 

Laptop: Razer Blade 14" (Late 2017)

Monitor: ASUS PB277Q

CPU: i7-7700HQ

GPU: GTX 1060

Intel Graphic Driver: 24.20.100.6025

Nvidia Graphics Driver: 397.64

 

I've also attached graphics information from the Intel Graphics Settings.

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Intel Graphics 530 drivers causing black screen w/o cursor upon boot

May 30, 2018, 9:59 pm
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Hi everyone,

 

When i boot Windows 10 (version 1803), I am greeted with a black screen without cursor after the motherboard splash screen appears. This problem appeared a week ago (5/22/18).

 

I found that the problem was that Intel Graphics 530 drivers were causing the black screen, so I replaced them with the Microsoft Basic Display Adapter drivers. These work fine, but they offer horrible performance and I am not able to do anything that is graphics intense (gaming, etc).

 

Through the process of finding what caused the black screen, I reformatted by hard drive and reinstalled Windows cleanly using a USB stick. I have also scanned for viruses using a lot of different programs (Malwarebytes, Bitdefender, Windows Defender, TDSKiller, etc), so the problem must be with the drivers.

 

I tried installing different versions of the driver, including ones all the way back in 2015, 2016, 2017 and the latest one 6094 released on 5/22. I have also tried installing drivers directly from my OEM manafacturer HP, but those didn't work (they were from 2015). I have tried to revert to Windows 10 version 1709 (the one before 1803), but all of the driver versions still do not work there. I tried everything, and I can't come up with any other solution. Help?

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