I want the latest driver for it. I installed one driver and my dedicated graphics was 32mb when i installed another it showed 128 mb. i want to know what's going on.

Hello, Today i was suggested by one of my friends to update my integrated graphics.

I installed the Driver Update Utility program and ran it and proceeded to update and install it.

When it was done, i checked to see again in to make sure, but it still telling me its outdated when installing it again, its the same version it tried to install and my Driver

is not updated and is the same version it was before.

Help?

EDIT: tried to do it manually, does not meet the minimum requirements? Though my pc does.

EDIT2: taken care of that one, but its still stuck on 10.18.10.4276 after trying to install it to 15.33.38.64.1252?

Hello, sorry for bringing up a pretty common issue, but I just can't seem to get my laptop to stop showing the message. I have checked other threads, but I have yet to find the solution. Also, a majority of them were in 2013, so I figured I make my own discussion to get an answer as soon as possible and answers can change within time.

This is the message I keep receiving:

It generally appears when I play a game. A few minutes after the game starts running, the screen will turn completely gray and flash repeatedly as it is trying to get my screen back to normal. When the screen does go back to normal, that's when that message appears. It only doesn't just appear when I play games though. Sometimes, when I'm just surfing the web, the screen will go gray again. On the off chance that it doesn't go back to normal, I either, turn off my laptop or my laptop crashes, resulting in this:

My laptop is a HP G72-C55DX Notebook PC

Here is my DxDiag report:

System Information

------------------

Time of this report: 7/14/2015, 14:44:27

       Machine name: PIERCE-HP

   Operating System: Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.150525-0603)

           Language: English (Regional Setting: English)

System Manufacturer: Hewlett-Packard

       System Model: HP G72 Notebook PC             

               BIOS: Default System BIOS

          Processor: Intel(R) Pentium(R) CPU        P6100  @ 2.00GHz (2 CPUs), ~2.0GHz

             Memory: 4096MB RAM

Available OS Memory: 3894MB RAM

          Page File: 3909MB used, 5821MB available

        Windows Dir: C:\Windows

    DirectX Version: DirectX 11

DX Setup Parameters: Not found

   User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

    DWM DPI Scaling: Disabled

     DxDiag Version: 6.01.7601.17514 32bit Unicode

------------

DxDiag Notes

------------

      Display Tab 1: No problems found.

        Sound Tab 1: No problems found.

          Input Tab: No problems found.

--------------------

DirectX Debug Levels

--------------------

Direct3D:    0/4 (retail)

DirectDraw:  0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay:  0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow:  0/6 (retail)

---------------

Display Devices

---------------

          Card name: Intel(R) HD Graphics

       Manufacturer: Intel Corporation

          Chip type: Intel(R) HD Graphics (Pentium)

           DAC type: Internal

         Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02

     Display Memory: 1696 MB

   Dedicated Memory: 64 MB

      Shared Memory: 1632 MB

       Current Mode: 1600 x 900 (32 bit) (60Hz)

       Monitor Name: Generic PnP Monitor

      Monitor Model: unknown

         Monitor Id: SEC3354

        Native Mode: 1600 x 900(p) (59.997Hz)

        Output Type: Internal

        Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32

Driver File Version: 8.15.0010.2189 (English)

     Driver Version: 8.15.10.2189

        DDI Version: 10

       Driver Model: WDDM 1.1

  Driver Attributes: Final Retail

   Driver Date/Size: 7/28/2010 22:10:36, 6547968 bytes

        WHQL Logo'd: Yes

    WHQL Date Stamp:

  Device Identifier: {D7B78E66-4306-11CF-017B-3334A2C2C535}

          Vendor ID: 0x8086

          Device ID: 0x0046

          SubSys ID: 0x1439103C

        Revision ID: 0x0002

Driver Strong Name: oem3.inf:Intel.Mfg.NTamd64:iILKM0:8.15.10.2189:pci\ven_8086&dev_0046&subsys_1439103c

     Rank Of Driver: 00E60001

        Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C

   Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

                     {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

                     {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

                     {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

       D3D9 Overlay: Supported

            DXVA-HD: Supported

       DDraw Status: Enabled

         D3D Status: Enabled

         AGP Status: Enabled

-------------

Sound Devices

-------------

            Description: Speakers (Realtek High Definition Audio)

Default Sound Playback: Yes

Default Voice Playback: Yes

            Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0270&SUBSYS_103C1439&REV_1001

        Manufacturer ID: 1

             Product ID: 100

                   Type: WDM

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6066 (English)

      Driver Attributes: Final Retail

            WHQL Logo'd: Yes

          Date and Size: 3/13/2010 06:47:08, 2291616 bytes

            Other Files:

        Driver Provider: Realtek Semiconductor Corp.

         HW Accel Level: Basic

              Cap Flags: 0xF1F

    Min/Max Sample Rate: 100, 200000

Static/Strm HW Mix Bufs: 1, 0

Static/Strm HW 3D Bufs: 0, 0

              HW Memory: 0

       Voice Management: No

EAX(tm) 2.0 Listen/Src: No, No

   I3DL2(tm) Listen/Src: No, No

Sensaura(tm) ZoomFX(tm): No

---------------------

Sound Capture Devices

---------------------

            Description: Microphone (Realtek High Definition Audio)

  Default Sound Capture: Yes

  Default Voice Capture: Yes

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6066 (English)

      Driver Attributes: Final Retail

          Date and Size: 3/13/2010 06:47:08, 2291616 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

            Description: Stereo Mix (Realtek High Definition Audio)

  Default Sound Capture: No

  Default Voice Capture: No

            Driver Name: RTKVHD64.sys

         Driver Version: 6.00.0001.6066 (English)

      Driver Attributes: Final Retail

          Date and Size: 3/13/2010 06:47:08, 2291616 bytes

              Cap Flags: 0x1

           Format Flags: 0xFFFFF

-------------------

DirectInput Devices

-------------------

      Device Name: Mouse

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

      Device Name: Keyboard

         Attached: 1

    Controller ID: n/a

Vendor/Product ID: n/a

        FF Driver: n/a

Poll w/ Interrupt: No

-----------

USB Devices

-----------

+ USB Root Hub

| Vendor/Product ID: 0x8086, 0x3B3C

| Matching Device ID: usb\root_hub20

| Service: usbhub

|

+-+ Generic USB Hub

| | Vendor/Product ID: 0x8087, 0x0020

| | Location: Port_#0001.Hub_#0001

| | Matching Device ID: usb\class_09

| | Service: usbhub

----------------

Gameport Devices

----------------

------------

PS/2 Devices

------------

+ Standard PS/2 Keyboard

| Matching Device ID: *pnp0303

| Service: i8042prt

|

+ Terminal Server Keyboard Driver

| Matching Device ID: root\rdp_kbd

| Upper Filters: kbdclass

| Service: TermDD

|

+ Synaptics PS/2 Port TouchPad

| Matching Device ID: *syn1e2c

| Upper Filters: SynTP

| Service: i8042prt

|

+ Terminal Server Mouse Driver

| Matching Device ID: root\rdp_mou

| Upper Filters: mouclass

| Service: TermDD

------------------------

Disk & DVD/CD-ROM Drives

------------------------

      Drive: C:

Free Space: 117.2 GB

Total Space: 459.2 GB

File System: NTFS

      Model: ST9500325AS

      Drive: D:

Free Space: 2.5 GB

Total Space: 17.4 GB

File System: NTFS

      Model: ST9500325AS

      Drive: Q:

      Model: n/a

      Drive: E:

      Model: hp DVD RW AD-7701H

     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

      Drive: F:

      Model: DTSOFT Virtual CdRom Device

     Driver: c:\windows\system32\drivers\cdrom.sys, 6.01.7601.17514 (English), , 0 bytes

--------------

System Devices

--------------

     Name: QPI Physical 0 - 2D11

Device ID: PCI\VEN_8086&DEV_2D11&SUBSYS_1439103C&REV_05\3&4F11E61&0&11

   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1 - 3B42

Device ID: PCI\VEN_8086&DEV_3B42&SUBSYS_1439103C&REV_05\3&11583659&0&E0

   Driver: n/a

     Name: QPI Link 0 - 2D10

Device ID: PCI\VEN_8086&DEV_2D10&SUBSYS_1439103C&REV_05\3&4F11E61&0&10

   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B3C

Device ID: PCI\VEN_8086&DEV_3B3C&SUBSYS_1439103C&REV_05\3&11583659&0&D0

   Driver: n/a

     Name: QuickPath Architecture System Address Decoder - 2D01

Device ID: PCI\VEN_8086&DEV_2D01&SUBSYS_1439103C&REV_05\3&4F11E61&0&01

   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family USB Enhanced Host Controller - 3B34

Device ID: PCI\VEN_8086&DEV_3B34&SUBSYS_1439103C&REV_05\3&11583659&0&E8

   Driver: n/a

     Name: QuickPath Architecture Generic Non-core Registers - 2C62

Device ID: PCI\VEN_8086&DEV_2C62&SUBSYS_1439103C&REV_05\3&4F11E61&0&00

   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family SMBus Controller - 3B30

Device ID: PCI\VEN_8086&DEV_3B30&SUBSYS_1439103C&REV_05\3&11583659&0&FB

   Driver: n/a

     Name: Intel(R) 82801 PCI Bridge - 2448

Device ID: PCI\VEN_8086&DEV_2448&SUBSYS_1439103C&REV_A5\3&11583659&0&F0

   Driver: n/a

     Name: Intel(R) 5 Series 4 Port SATA AHCI Controller

Device ID: PCI\VEN_8086&DEV_3B29&SUBSYS_1439103C&REV_05\3&11583659&0&FA

   Driver: n/a

     Name: Intel(R) HD Graphics

Device ID: PCI\VEN_8086&DEV_0046&SUBSYS_1439103C&REV_02\3&11583659&0&10

   Driver: n/a

     Name: Intel(R) Management Engine Interface

Device ID: PCI\VEN_8086&DEV_3B64&SUBSYS_1439103C&REV_06\3&11583659&0&B0

   Driver: n/a

     Name: Intel(R) HM55 Express Chipset LPC Interface Controller - 3B09

Device ID: PCI\VEN_8086&DEV_3B09&SUBSYS_1439103C&REV_05\3&11583659&0&F8

   Driver: n/a

     Name: Intel(R) processor DRAM Controller - 0044

Device ID: PCI\VEN_8086&DEV_0044&SUBSYS_1439103C&REV_02\3&11583659&0&00

   Driver: n/a

     Name: Reserved - 2D13

Device ID: PCI\VEN_8086&DEV_2D13&SUBSYS_1439103C&REV_05\3&4F11E61&0&13

   Driver: n/a

     Name: High Definition Audio Controller

Device ID: PCI\VEN_8086&DEV_3B56&SUBSYS_1439103C&REV_05\3&11583659&0&D8

   Driver: n/a

     Name: Broadcom 4313 802.11b/g/n

Device ID: PCI\VEN_14E4&DEV_4727&SUBSYS_145C103C&REV_01\4&18E4F928&0&00E2

   Driver: n/a

     Name: Reserved - 2D12

Device ID: PCI\VEN_8086&DEV_2D12&SUBSYS_1439103C&REV_05\3&4F11E61&0&12

   Driver: n/a

     Name: Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3 - 3B46

Device ID: PCI\VEN_8086&DEV_3B46&SUBSYS_1439103C&REV_05\3&11583659&0&E2

   Driver: n/a

------------------

DirectShow Filters

------------------

DirectShow Filters:

QuickTime Audio Decoder Filter,0x00600800,1,1,gzHF330.ddc,1.01.0000.0017

WMAudio Decoder DMO,0x00800800,1,1,WMADMOD.DLL,6.01.7601.17514

WMAPro over S/PDIF DMO,0x00600800,1,1,WMADMOD.DLL,6.01.7601.17514

WMSpeech Decoder DMO,0x00600800,1,1,WMSPDMOD.DLL,6.01.7601.17514

MP3 Decoder DMO,0x00600800,1,1,mp3dmod.dll,6.01.7600.16385

Mpeg4s Decoder DMO,0x00800001,1,1,mp4sdecd.dll,6.01.7600.16385

WMV Screen decoder DMO,0x00600800,1,1,wmvsdecd.dll,6.01.7601.17514

WMVideo Decoder DMO,0x00800001,1,1,wmvdecod.dll,6.01.7601.18221

QuickTime Video Decoder Filter,0x00600800,1,1,mtw178.ddc,1.01.0000.0017

Mpeg43 Decoder DMO,0x00800001,1,1,mp43decd.dll,6.01.7600.16385

Mpeg4 Decoder DMO,0x00800001,1,1,mpg4decd.dll,6.01.7600.16385

WMT VIH2 Fix,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

Record Queue,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

WMT Switch Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

WMT Virtual Renderer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331

WMT DV Extract,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

WMT Virtual Source,0x00200000,0,1,WLXVAFilt.dll,16.04.3528.0331

WMT Sample Information Filter,0x00200000,1,1,WLXVAFilt.dll,16.04.3528.0331

CyberLink MPEG Video Encoder,0x00200000,1,1,P2GVidEnc.ax,6.00.0001.2226

RealPlayer Video Filter,0x00200000,1,1,rdsf3260.dll,15.00.0006.0014

CyberLink MP3/WAV Wrapper,0x00200000,1,1,P2GMP3Wrap.ax,3.07.0000.1314

DV Muxer,0x00400000,0,0,qdv.dll,6.06.7601.17514

CyberLink AudioCD Filter,0x00200000,0,1,P2GAudioCD.ax,5.00.0000.1321

Color Space Converter,0x00400001,1,1,quartz.dll,6.06.7601.18741

WM ASF Reader,0x00400000,0,0,qasf.dll,12.00.7601.17514

Screen Capture filter,0x00200000,0,1,wmpsrcwp.dll,12.00.7601.17514

AVI Splitter,0x00600000,1,1,quartz.dll,6.06.7601.18741

VGA 16 Color Ditherer,0x00400000,1,1,quartz.dll,6.06.7601.18741

SBE2MediaTypeProfile,0x00200000,0,0,sbe.dll,6.06.7601.17528

CyberLink Editing Service 3.0 (Source),0x00200000,0,2,P2GEdtKrn.dll,3.00.0000.2911

Microsoft DTV-DVD Video Decoder,0x005fffff,2,4,msmpeg2vdec.dll,12.00.9200.17037

AC3 Parser Filter,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DivX AAC Decoder,0x00800000,1,1,daac.ax,8.08.0000.41966

StreamBufferSink,0x00200000,0,0,sbe.dll,6.06.7601.17528

MJPEG Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741

MPEG-I Stream Splitter,0x00600000,1,2,quartz.dll,6.06.7601.18741

SAMI (CC) Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741

P2G Video Decoder,0x00200000,2,3,P2GVSD.ax,6.00.0000.2310

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

MPEG-2 Splitter,0x005fffff,1,0,mpg2splt.ax,6.06.7601.17528

Closed Captions Analysis Filter,0x00200000,2,5,cca.dll,6.06.7601.17514

SBE2FileScan,0x00200000,0,0,sbe.dll,6.06.7601.17528

Microsoft MPEG-2 Video Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

Internal Script Command Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741

CyberLink Video Regulator,0x00200000,1,1,P2GRGL.ax,2.00.0000.3328

P2G Audio Decoder,0x00200000,1,1,P2GAud.ax,6.01.0000.3601

MPEG Audio Decoder,0x03680001,1,1,quartz.dll,6.06.7601.18741

DV Splitter,0x00600000,1,2,qdv.dll,6.06.7601.17514

Video Mixing Renderer 9,0x00200000,1,0,quartz.dll,6.06.7601.18741

CyberLink Video Effect,0x00200000,1,1,P2GVidFx.ax,1.00.0000.2030

CyberLink Audio Noise Reduction,0x00200000,1,1,P2GAuNRWrapper.ax,2.00.0000.1017

Microsoft MPEG-2 Encoder,0x00200000,2,1,msmpeg2enc.dll,6.01.7601.17514

CyberLink Load Image Filter,0x00200000,0,1,CLImage.ax,3.00.0000.2307

CyberLink MPEG-2 Splitter,0x00200000,1,2,P2Gm2spliter.ax,2.04.0000.2301

Xvid MPEG-4 Video Decoder,0x00800002,1,1,xvid.ax,

CyberLink Audio VolumeBooster,0x00200000,1,1,P2GVB.ax,1.00.0000.1008

ACM Wrapper,0x00600000,1,1,quartz.dll,6.06.7601.18741

Video Renderer,0x00800001,1,0,quartz.dll,6.06.7601.18741

MPEG-2 Video Stream Analyzer,0x00200000,0,0,sbe.dll,6.06.7601.17528

Cyberlink Dump Dispatch Filter,0x00200000,1,0,P2GDumpDispatch.ax,1.02.0001.2412

Line 21 Decoder,0x00600000,1,1,qdvd.dll,6.06.7601.18741

Video Port Manager,0x00600000,2,1,quartz.dll,6.06.7601.18741

DivX H.264 Decoder,0x00800000,1,1,DivXDecH264.ax,9.00.0001.0021

Video Renderer,0x00400000,1,0,quartz.dll,6.06.7601.18741

DivX Demux Filter,0x00800002,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111

CyberLink Audio Resampler,0x00200000,1,1,P2GAuRsmpl.ax,1.00.0000.2625

File Writer,0x00200000,1,0,WLXVAFilt.dll,16.04.3528.0331

DivX Decoder Filter,0x00800000,1,1,DivXDec.ax,7.01.0001.0014

VPS Decoder,0x00200000,0,0,WSTPager.ax,6.06.7601.17514

WM ASF Writer,0x00400000,0,0,qasf.dll,12.00.7601.17514

CyberLink MPEG-1 Splitter,0x00200000,1,2,P2Gm1spliter.ax,2.04.0000.2301

DivX Demux Filter (Unrestricted Edition),0x00600000,0,1,DirectShowDemuxFilter.dll,1.00.0003.0111

VBI Surface Allocator,0x00600000,1,1,vbisurf.ax,6.01.7601.17514

File writer,0x00200000,1,0,qcap.dll,6.06.7601.17514

iTV Data Sink,0x00600000,1,0,itvdata.dll,6.06.7601.17514

iTV Data Capture filter,0x00600000,1,1,itvdata.dll,6.06.7601.17514

Cyberlink File Reader (Async.),0x00200000,0,1,P2GReader.ax,3.00.0000.3016

CyberLink M2V Writer,0x00200000,1,0,P2GM2VWriter.ax,1.03.0000.2017

Cyberlink Dump Filter,0x00200000,1,0,P2GDump.ax,3.00.0000.7122

CyberLink Video Stabilizer,0x00200000,1,1,P2GVideoStabilizer.ax,1.00.0000.1017

CyberLink PCM Wrapper,0x00200000,1,1,P2GPCMEnc.ax,1.01.0000.0321

DVD Navigator,0x00200000,0,3,qdvd.dll,6.06.7601.18741

Overlay Mixer2,0x00200000,1,1,qdvd.dll,6.06.7601.18741

AVI Draw,0x00600064,9,1,quartz.dll,6.06.7601.18741

RDP DShow Redirection Filter,0xffffffff,1,0,DShowRdpFilter.dll,

Microsoft MPEG-2 Audio Encoder,0x00200000,1,1,msmpeg2enc.dll,6.01.7601.17514

WST Pager,0x00200000,1,1,WSTPager.ax,6.06.7601.17514

MPEG-2 Demultiplexer,0x00600000,1,1,mpg2splt.ax,6.06.7601.17528

DV Video Decoder,0x00800000,1,1,qdv.dll,6.06.7601.17514

RealPlayer Transcode Filter,0x00600000,0,0,rdsf3260.dll,15.00.0006.0014

SampleGrabber,0x00200000,1,1,qedit.dll,6.06.7601.18501

Null Renderer,0x00200000,1,0,qedit.dll,6.06.7601.18501

MPEG-2 Sections and Tables,0x005fffff,1,0,Mpeg2Data.ax,6.06.7601.17514

Microsoft AC3 Encoder,0x00200000,1,1,msac3enc.dll,6.01.7601.17514

StreamBufferSource,0x00200000,0,0,sbe.dll,6.06.7601.17528

CyberLink TimeStretch Filter (CES),0x00200000,1,1,P2Gauts.ax,1.00.0000.2212

Smart Tee,0x00200000,1,2,qcap.dll,6.06.7601.17514

Overlay Mixer,0x00200000,0,0,qdvd.dll,6.06.7601.18741

CyberLink TL MPEG Splitter,0x00200000,1,2,P2GTLMSplter.ax,3.02.0000.2219

RealPlayer Audio Filter,0x00200000,1,1,rdsf3260.dll,15.00.0006.0014

AVI Decompressor,0x00600000,1,1,quartz.dll,6.06.7601.18741

CyberLink MPEG Muxer,0x00200000,2,1,P2GMpgMux.ax,5.01.0000.1723

AVI/WAV File Source,0x00400000,0,2,quartz.dll,6.06.7601.18741

Wave Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741

MIDI Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741

Multi-file Parser,0x00400000,1,1,quartz.dll,6.06.7601.18741

File stream renderer,0x00400000,1,1,quartz.dll,6.06.7601.18741

Microsoft DTV-DVD Audio Decoder,0x005fffff,1,1,msmpeg2adec.dll,6.01.7140.0000

StreamBufferSink2,0x00200000,0,0,sbe.dll,6.06.7601.17528

AVI Mux,0x00200000,1,0,qcap.dll,6.06.7601.17514

Line 21 Decoder 2,0x00600002,1,1,quartz.dll,6.06.7601.18741

File Source (Async.),0x00400000,0,1,quartz.dll,6.06.7601.18741

File Source (URL),0x00400000,0,1,quartz.dll,6.06.7601.18741

P2G Video Regulator,0x00200000,1,1,P2GResample.ax,2.05.0000.1818

P2G Audio Encoder,0x00200000,2,0,P2GAudEnc.ax,2.00.0000.4815

Infinite Pin Tee Filter,0x00200000,1,1,qcap.dll,6.06.7601.17514

Enhanced Video Renderer,0x00200000,1,0,evr.dll,6.01.7601.18741

BDA MPEG2 Transport Information Filter,0x00200000,2,0,psisrndr.ax,6.06.7601.17669

MPEG Video Decoder,0x40000001,1,1,quartz.dll,6.06.7601.18741

CyberLink MPEG Decoder,0x00200000,2,3,P2GMVD.ax,5.00.0000.0929

WDM Streaming Tee/Splitter Devices:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Video Compressors:

WMVideo8 Encoder DMO,0x00600800,1,1,wmvxencd.dll,6.01.7600.16385

WMVideo9 Encoder DMO,0x00600800,1,1,wmvencod.dll,6.01.7600.16385

MSScreen 9 encoder DMO,0x00600800,1,1,wmvsencd.dll,6.01.7600.16385

DV Video Encoder,0x00200000,0,0,qdv.dll,6.06.7601.17514

MJPEG Compressor,0x00200000,0,0,quartz.dll,6.06.7601.18741

Cinepak Codec by Radius,0x00200000,1,1,qcap.dll,6.06.7601.17514

DivX 6.9.2 Codec (2 Logical CPUs),0x00200000,1,1,qcap.dll,6.06.7601.17514

Fraps Video Decompressor,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Intel IYUV codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft RLE,0x00200000,1,1,qcap.dll,6.06.7601.17514

Microsoft Video 1,0x00200000,1,1,qcap.dll,6.06.7601.17514

Xvid MPEG-4 Codec,0x00200000,1,1,qcap.dll,6.06.7601.17514

DivX 6.9.2 YV12 Decoder,0x00200000,1,1,qcap.dll,6.06.7601.17514

Audio Compressors:

WM Speech Encoder DMO,0x00600800,1,1,WMSPDMOE.DLL,6.01.7600.16385

WMAudio Encoder DMO,0x00600800,1,1,WMADMOE.DLL,6.01.7600.16385

IMA ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741

PCM,0x00200000,1,1,quartz.dll,6.06.7601.18741

Microsoft ADPCM,0x00200000,1,1,quartz.dll,6.06.7601.18741

GSM 6.10,0x00200000,1,1,quartz.dll,6.06.7601.18741

Messenger Audio Codec,0x00200000,1,1,quartz.dll,6.06.7601.18741

CCITT A-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741

CCITT u-Law,0x00200000,1,1,quartz.dll,6.06.7601.18741

MPEG Layer-3,0x00200000,1,1,quartz.dll,6.06.7601.18741

Audio Capture Sources:

Microphone (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

Stereo Mix (Realtek High Defini,0x00200000,0,0,qcap.dll,6.06.7601.17514

PBDA CP Filters:

PBDA DTFilter,0x00600000,1,1,CPFilters.dll,6.06.7601.17528

PBDA ETFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

PBDA PTFilter,0x00200000,0,0,CPFilters.dll,6.06.7601.17528

Midi Renderers:

Default MidiOut Device,0x00800000,1,0,quartz.dll,6.06.7601.18741

Microsoft GS Wavetable Synth,0x00200000,1,0,quartz.dll,6.06.7601.18741

WDM Streaming Capture Devices:

Realtek HD Audio Mic input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Realtek HD Audio Stereo input,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

WDM Streaming Rendering Devices:

Realtek HD Audio output,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

BDA Network Providers:

Microsoft ATSC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBC Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBS Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft DVBT Network Provider,0x00200000,0,1,MSDvbNP.ax,6.06.7601.17514

Microsoft Network Provider,0x00200000,0,1,MSNP.ax,6.06.7601.17514

Video Capture Sources:

HP Webcam-101,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Multi-Instance Capable VBI Codecs:

VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7601.17514

BDA Transport Information Renderers:

BDA MPEG2 Transport Information Filter,0x00600000,2,0,psisrndr.ax,6.06.7601.17669

MPEG-2 Sections and Tables,0x00600000,1,0,Mpeg2Data.ax,6.06.7601.17514

BDA CP/CA Filters:

Decrypt/Tag,0x00600000,1,1,EncDec.dll,6.06.7601.17708

Encrypt/Tag,0x00200000,0,0,EncDec.dll,6.06.7601.17708

PTFilter,0x00200000,0,0,EncDec.dll,6.06.7601.17708

XDS Codec,0x00200000,0,0,EncDec.dll,6.06.7601.17708

WDM Streaming Communication Transforms:

Tee/Sink-to-Sink Converter,0x00200000,1,1,ksproxy.ax,6.01.7601.17514

Audio Renderers:

Speakers (Realtek High Definiti,0x00200000,1,0,quartz.dll,6.06.7601.18741

Default DirectSound Device,0x00800000,1,0,quartz.dll,6.06.7601.18741

Default WaveOut Device,0x00200000,1,0,quartz.dll,6.06.7601.18741

DirectSound: Speakers (Realtek High Definition Audio),0x00200000,1,0,quartz.dll,6.06.7601.18741

---------------

EVR Power Information

---------------

Current Setting: {5C67A112-A4C9-483F-B4A7-1D473BECAFDC} (Quality)

  Quality Flags: 2576

    Enabled:

    Force throttling

    Allow half deinterlace

    Allow scaling

    Decode Power Usage: 100

  Balanced Flags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 50

  PowerFlags: 1424

    Enabled:

    Force throttling

    Allow batching

    Force half deinterlace

    Force scaling

    Decode Power Usage: 0

On the intel site the the .4252 drives is marked as the latest but the date is from 7/29/2015. But the .4276  is a driver from a more recent time 9/21/2015 but is marked as Previously Released. Is there a new driver to download?

Hi, I have one problem Skylake new PC.
My PC build components is Asus Z170-Deluxe and Core i7 6700K.
Use to Video function is CPU internal 530 Graphic (Ver 20.19.15.4352)

My trouble is can't see HDCP video contents (BD and TV) and error message is copyright protection error.
But It was working without any problems in the same HDMI cable with the same LCD monitor in SandyBridge old PC.

If someone of the same trouble.
Please tell me if there is a recovery method.

Hi,  I am having trouble with my Technic launcher for minecraft.  I contacted the Technic support team and they said to update my video card drivers but there are no available updates and they said that the launcher has had troubles with this graphics card before.  If anyone knows of this and has a solution any advice would be greatly appreciated .  Thank you.

According to Graphics Drivers — Supported Operating Systems there is no support of Intel HD Graphics 3000 for Windows 10.

When the support for Windows 10 for Intel HD Graphics 3000 will arrive?

Will be the new WDDM 2.0 driver model be supported for Intel HD Graphics 3000 for Windows 10?

Thanks,

nkef

Hey. Please redirect me if needed.
I have an acer aspire e1-572G, I just recently upgraded to windows 10, and I do not have HDMI audio output. I have video, works great, but cannot for the life of me get audio. HDMI isn't even listed in my device manager, and it isn't disabled in the device list, it just isn't there. I have tried drivers. Thing is I don't always know exactly which one I need. I tried from Acer's site. one of them made me need to start from scratch it messed everything up so bad.

I've provided a screenshot that should help. Note that the HD audio device has the yellow triangle, and HDMI isn't listed under input and output devices.

Help please! I can't wait to connect to my TV and watch shows again

Thanks in advance

I have a brand new Microsoft Surface Pro 4, with an i7 CPU, 256GB SSD, and 16GB RAM. The Iris 540 driver crashes within a couple minutes of bootup, ever single time. I'm not the only one with this issue, acording to the Microsoft support boards. (I know that others are experiencing an issue where the Intel display driver will crash when trying to resume from sleep, but this is not that problem.)

Any of the four Intel Iris 540 display drivers I have found will crash within a couple minutes of bootup during use. To be more clear, the screen goes black and has to be powered off by holding the power button; there is no recovery or error message. The only stable driver I've managed to use is the Microsoft Generic Display Driver, which seems to be doing everything in software, avoiding the Iris chipset altogether.

Is anyone else having this problem, or just me? Did I get bad hardware? My SP4 is an i7/256/16, the model just released on 11/25/2015. Here are the drivers I have tried:

Build Driver date
--------------------
4236  11/20/2015
4236  11/18/2015
4308  10/27/2015
4256  07/17/2015

Here is the output from DXDIAG when the driver is installed, but has not yet crashed: http://pasted.co/98e68195

I have a thread open on Microsoft's support forums as well, but all they've done so far is to confirm that this is not expected behavior. (Duh!)

http://answers.microsoft.com/en-us/surface/forum/surfpro4-surfdrivers/sp4-iris-540-display-driver-keeps-crashing-not-the…

Any help would be appreciated!!

Thanks,

Mick

The problem looks similar to  Re: Haswell flying textures and driver crashes . Same hardware, same OS.

The name of the game is Sonic Adventure 2. It can be obtained through Steam. http://store.steampowered.com/app/213610/

Problem:

About 1 minute after the start of the first stage a flying model of some kind of vehicle appears just above the head of the character. It moves along with the camera and occasionally blinks when the character moves. It happens always (100%), easy to reproduce. Just start the game and play for a few minutes. The problem does not appear on other graphics adapters (like NVidia or ATI).

CPU/GPU: Celeron G1820

VBIOS: 1030.0

Video Memory: 256 MB

OS: Windows 7, 64-bit

Grahics driver version: 15.36.28.4332  Download Intel® Graphics Driver for Windows 7/8.1* [15.36.28.4332]

I have tried multiple fixes and have updated all graphics drivers using the intel drive update utility and I still get this error at least twice a day.

I have a brand new ASUS Zenbook UX303UB running Windows 10. I have taken it out of the box and done tons of updates, but otherwise it's brand new. I tried updating the drivers from ASUS's website and still had the issue. Then I tried updating all drivers from Intel's website and I still have the issue.

Please advise, I am desperate.

I have a Intel(R) HD Graphics 4600 driver for windows 8 and when I play minecraft, my screen flickers only for minecraft. I thought it would be just updating my drivers but I do not know how to update them. Any thoughts on how to update it I have searched on the update part of support and it said my computer does not hold the driver requested. As well as any thoughts on why my screen flickers on minecraft only?

I am using the latest version of the 4000 graphics drivers (15.33.39.4276) on Windows 10 64-bit build 10586 (November update). I noticed some compatibility issues with the driver when running Photoshop CC 2015 and the graphics driver crashes/does not work properly after opening Photoshop. I also noticed that taskbar thumbnail previews disappear quickly when hovering the mouse pointer over that thumbnail preview, making it difficult to change apps by using the taskbar thumbnail previews. This same behavior does not occur with the latest drivers installed on Windows 10 build 10240. Is there any workaround for this besides going back to Windows 10 build 10240? Since the latest Intel 6th generation graphics drivers have been updated to support Windows 10 build 10586, will the latest version of Windows 10 be supported by the Intel HD graphics 4000 drivers in the future?

Hey guys!

So, I've been struggling with this for a while now, since there is little to none info on the issue I've got in the internet. Perhaps someone here will be able to help.

I have a Eurocom X3 laptop powered by i7 4800MQ, the GPU is nVidia 780GTX, if it matters somehow. For almost a year, the laptop was functioning fine in any tasks, including gaming. Then, all of a sudden, one day it began showing artifacts on the screen. Hasn't been overheated or dropped or anything, just snapped into this condition. Since the laptop was still on warranty, I requested RMA, which was fulfilled - the manufacturer reported the CPU was tested and failed, so they replaced it with an i7 4810MQ. The chip itself looked the same as the faulty i7 4800MQ (there was a slight scuff mark on the mirrored finish of both chips), but that did not concern me - when it was installed and the laptop was tested, there were no more artifacts. That was the middle of November last year.

However, a few days ago the artifacts returned. Same as the previous time - no impact, no overload - just office operation with a movie in the background and snap - there they were.

The warranty is now over, though I've sent a request to Eurocom support - we'll see about their move. But for now, I believe it is essential to establish the reason for those artifacts, specifically what causes them to appear.

I've been doing quite a lot of testing today, including formatting the hard drive and clean installing Windows 7 x64, memory testing with Windows standard utility, and... found out, that the artifacts only appear when I install Intel HD Graphics driver (tried both 15.36.7.64.3960 and 15.36.14.64.4080 versions), specifically after the computer restarts at the end of the installation. When I uninstall the graphics driver, the artifacts disappear prior to the final step of the installer dialogue (asking if I am going to restart the PC now or later). The laptop is otherwise absolutely clean, except for the chipset driver (first tried the graphics drivers with Eurocom supplied version, being 9.4.0.1017, then updated with the latest 10.0.24 and tried everything once again).

So, the question is: can two CPUs with faulty iGPUs end up in one hands?

Or there is a simpler explanation to this whole situation.

Attached are a few screenshots for you guys (hopefully some guys will actually notice this thread =) to grasp the scope of the problem.

Dear intel community,

I am using ASUS Z97A motherboard and intel 4th generation core  I5 4440 PROCESSOR 3.1 Ghz.  and win 8.1.

images and text are appearing blurry everywhere even though I update my drivers to the latest versions. Both the processor and the motherboard are newly bought. I usually use the scaling level to 150% in display settings.

In the BIOS itself alone without actually proceeding to OS  it seems to me the text is looking blurry like they are chopped. This blurriness continues to the OS. Image looking dull, pale and unclear. Text is like unrounded, chopped.

The processor that I am using supports intel HD graphics 4600.

I am unable to find out whether the motherboard is failing me or the processor integrated graphics . Even though the graphics card used proved to be unfruitful.

I really appreciate your help in this regard.

specifications:WIN 8.1 64 bit, ASUS Z97A , KINGSTON 1600MHz ram , i5 3.1GHz 4440

=== Device/Software information ===

32 GB DDR3L-1600 G-Skill RipJaws,

Intel Core i7-4710MQ

Intel HD Graphics 4600

Nvidia GeForce GTX 980M 4GB GDDR5

128 GB Samsung SSD (Boot)

1 TB Samsung Evo 850 (Games)

1 TB Hitachi HDD (Data)

Driver Version: 15.40.4.64.4256

OS Version: Windows 10 Educational

=== Problem Description ===

No matter what settings you choose for your display in Intel HD Graphics Control Panel -> Display -> Basic -> Scaling,

When you launch a fullscreen application the setting will be ignored and it will revert back to 'constrain propostions' when enabling fullscreen, then when you alt-tab to desktop it will go back to your selected mode, then you alt tab to game and it will go back to proportions setting again, making it impossible to get rid of the black borders.

The setting only is applicable in Windows 10 Desktop, doesn't work for fullscreen apps.

It worked good in Windows 8.1, I just upgraded from 8.1 to 10.

In windows 8.1 I could game on any resolution without black borders - a nice, full, filled screen.

I think I have the same issue as the sir here: Inter HD Graphics Scaling Games after Windows 10 upgrade

Please fix this ASAP or suggest steps to fix.

Problem does not happen without drivers (Driverless) -> Games run in full screen / fill screen mode at any resolution (so this is not a Windows bug).

On windows 7 the intel hd 3000 support DirectCompute, but in windows 8 no..., see this on GPUZ:

can i fix it??

On the intel site the the .4252 drives is marked as the latest but the date is from 7/29/2015. But the .4276  is a driver from a more recent time 9/21/2015 but is marked as Previously Released. Is there a new driver to download?

I have just bought World of Warcraft and have been exited to play it, though I am having issues. After about ten minutes of play time the game crashes/freezes to a point where I cant even open my task manager to close the game, leave the only way to fix it by restarting my laptop. When I contacted the company that made the game (Blizzard) the main thing they mentioned was that my video card was out of date/ needed updating. Upon research I found that the 4600 version I not know to the game and doesn't work. I attempted to download the 4000 version for my windows system but it either says my computer is not compatible or that it doesn't work with my processor. I am using a HP ENVY 15-k073ca Notebook PC (ENERGY STAR) model number G6U31UA. I would appreciate if someone could respond with a fix.

Creamsicled