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Need for Speed INTEL driver version update

January 1, 2017, 8:06 am
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installed Need for Speed 2015 on pc and when I run it displays a driver error. The error says: Detected Intel driver version #1 9.18.13..2702 08/29/2013 #2 10.18.10.4358 12/21/2015. The recommended driver version is xx.xx.15.4251 or later. Please update your drivers at (intel website) before playing the game. I have downloaded the new drivers and installed them using the Intel Driver Utility 2.4. But then when the laptop restarts again after download and installation, the Intel Driver Utility says that I still have the old drivers installed in my pc.

 

My Laptop Specifications are:

Intel Core i7-6700HQ 2.60GHz 2.60GHz

Nvidia GeForce GT 960M

16GB DDR3 Memory

Windows 8.1

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Intel HD 520.. OpenGl 3.3 Support

January 17, 2017, 3:19 pm
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Currently trying to run a game with OpenGl with no luck, apparently it uses 3.0 or 3.3 but the laptop screen just freezes.

According to my graphics card it states OpenGl - 4.4

But i'm not sure if this means it supports lower versions.. any ideas?

 

i5-6200U Processor

Intel HD Graphics 520

 

Also, driver is upto date - 21.x.x

 

Thanks guys.

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Bullet 2.85 benchmarks crash OpenGL

November 18, 2016, 2:04 pm
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Description

Provide a detailed description of the issue

Switching between the different benchmarks in pre-compiled demo crashes OpenGL

Unhandled exception at 0x585007E0 (ig8icd32.dll) in App_BulletExampleBrowser_vs2010.exe: 0xC0000005: Access violation reading location 0x15B75000.

 

>    ig8icd32.dll!585007e0()    Unknown

     [Frames below may be incorrect and/or missing, no symbols loaded for ig8icd32.dll]   

     ig8icd32.dll!58500d25()    Unknown

     ig8icd32.dll!584bcfcd()    Unknown

     ig8icd32.dll!584be2af()    Unknown

     App_BulletExampleBrowser_vs2010.exe!0144edf8()    Unknown

     App_BulletExampleBrowser_vs2010.exe!0144ee8e()    Unknown

     App_BulletExampleBrowser_vs2010.exe!014d1220()    Unknown

     App_BulletExampleBrowser_vs2010.exe!013f50b6()    Unknown

     App_BulletExampleBrowser_vs2010.exe!0160ed67()    Unknown

     kernel32.dll!74e78694()    Unknown

     ntdll.dll!77c0015e()    Unknown

     ntdll.dll!77c0012e()    Unknown

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%): x

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Acer Aspire E5-571G

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

NVIDIA Optimus

Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

8 GB

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

n/a

Hardware Stepping (see note1 below).

PCI\VEN_8086&DEV_1616&SUBSYS_09401025&REV_09

PCI\VEN_8086&DEV_1616&SUBSYS_09401025

PCI\VEN_8086&DEV_1616&CC_030000

PCI\VEN_8086&DEV_1616&CC_0300

 

Software (SW)

Operating System version (see note2 below).

Windows 10 insider build 14971

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

GOP 5.5.1025

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

Intel 20.19.15.4539

NVIDIA R375.95

SW or Apps version used to replicate the issue.

Configurations

Single display, clone, or extended (see note2 below).

single

Display resolution & refresh rate setting of each display (see note2 below).

1920x1080, 60 Hz

AC or DC mode, i.e. is power cable plugged in or not?

AC/DC

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. download pre-compiled demo from Releases · bulletphysics/bullet3 · GitHub , unpack, start bin/App_BulletExampleBrowser_vs2010.exe
  2. on Optimus rigs check in log window that Intel renderer is active
  3. select "3000 boxes"
  4. select "raycast", wait a few seconds until crash described above
  5. NB: Intel forgot (?) to commit latest OpenGL fixes since v4463 to BDW branch, so you might get different results on SKL and beyond.
    No crash happens when GeForce renderer is active

...

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IntelR HD graphics 620

January 17, 2017, 6:49 pm
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Hello All,

When plugged in my dell inspiron 7000 (windows 10) brightness completely dims where it's difficult to use.  I believe it's due to intel's display power saving technology and I cannot find a way to completely disable this default feature.

 

  • I have disable adaptive brightness.
  • From intel graphics control panel, I have tried changing graphic power plans to maximum performance on both plugged in and battery.
  • I don't have display power saving technology on and off option in graphics control panel.

 

Any suggestions or solutions on this issue?

 

Thank You!

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Feature Request - implement EDID override

October 23, 2011, 10:15 am
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Hello,

 

it would be nice if the Intel Graphics driver would support overriding EDID information like described in this document from Microsoft:

http://msdn.microsoft.com/en-us/windows/hardware/gg487330

 

Why is this needed?

In a common HTPC (multimedia PC) setup with a PC, AVR (audio video receiver) and a television, the EDID information stored in the receiver & television that is passed to the PC determines the video and audio capabilities like: supported resolutions, supported audio formats etc ..

 

The problem is that very often the system only "sees" the EDID information of the television, and not that of the receiver, and so you don't get support for audio formats like DTS, DTS-HD, Dolby TrueHD that are supported by the receiver ...

 

The latest Sandy bridge CPU and corresponding chipset support all these sound standards, but they often not useable cause of these EDID problems.

Actually it really does not matter what video card / integrated graphics you use, NVidia and AMD graphics have the same problem, but their drivers

allows people to override the EDID information like is described in the above linked document from Microsoft.

 

Please implement this stuff, shouldn't be that hard to do, for one of you senior driver programmers it's probably just a few hours of work ...

 

Thank you

Christian

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Multiple Screen Issues with HD 4400

January 16, 2017, 5:27 pm
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I have a Dell Inspiron 5537 with the HD4400 video card. I use MediaShout for presentations and it can provide a "Stage Display" 3rd screen via a DisplayLink
USB adapter. It worked fine with Win 8.1 and Win 10, but when reverting back to Win 8.1 (clean install) the video card no longer lets me re-order the screens (1. Laptop, 2. Main screen, 3. Rear screen via DisplayLink)


Win 10 had other issues but the screens worked fine. I have the latest DisplayLink driver (tried the previous one too). Tried as many HD4400 drivers as I could find, without success.

 

I am not sure which Intel driver that I had previously. Please Help...

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HD 4400 - How many EUs for OpenCL and in general ?

December 5, 2016, 8:29 am
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Hello.

I've recently bought a new Core i3-4170 (Haswell) processor with an iGPU inside - the HD 4400.

 

I have read in many sites and Intel forum that HD 4400 has 20 EUs (Execution Units) inside, but using my Core i3-4170 with Win 10 x64 latest version 14393.447 and latest drivers 20.19.15.4531 I can only see 12 EUs using OpenCL apps - and I mean every OpenCL app I tried.

 

It seems that the driver exposes 12 EUs for OpenCL.

 

For example, take a look of the output of CLInfo:

(I have the relative line in red)

 

 

CLinfo.exe

  Platform Name:                                         Intel(R) OpenCL

Number of devices:                               2

  Device Type:                                   CL_DEVICE_TYPE_GPU

  Device ID:                                     32902

  Max compute units:                             12

  Max work items dimensions:                     3

    Max work items[0]:                           256

    Max work items[1]:                           256

    Max work items[2]:                           256

  Max work group size:                           256

 

  Name:                                          Intel(R) HD Graphics 4400

  Vendor:                                        Intel(R) Corporation

  Driver version:                                20.19.15.4531

  Profile:                                       FULL_PROFILE

  Version:                                       OpenCL 1.2

 

My questions:

1) What is the number of EUs for HD 4400 in OpenCL and in general ? (Direct3D)

 

2) Is it a driver bug or some kind of limitation for Core i3 HD 4400 exposing only 12 EUs ?

 

thanks!

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I do have troubles with Autocad 2017. The lower part of the display isn't correct.

January 2, 2017, 6:16 am
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I do have troubles with Autocad 2017. The lower part of the display isn't correct.

Windows doesn't have any troubles. So please help.

Windows 10 Professional (x64) Version 1607 (build 14393.576)
Install Language: Nederlands (Nederland)
System Locale: Nederlands (Nederland)
Installed: 7-9-2016 12:26:16
Servicing Branch: Current Branch (CB)
Boot Mode: UEFI with Secure Bootdisabled

 

 

GIGABYTE GB-BSi7A-6500 1.x
System Serial Number: Default string
Asset Tag: Default string
Chassis Serial Number: Default string
Enclosure Type: Laptop

 

 

2,60 gigahertz Intel Core i7-6500U
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
4096 kilobyte tertiary memory cache
64-bit ready
Multi-core (2 total)
Hyper-threaded (4 total)

 

 

Board: GIGABYTE MKLP7CP-00 1.x
Serial Number: Default string
Bus Clock: 100 megahertz
UEFI: American Megatrends Inc. F2 03/25/2016

 

 

1011,49 Gigabytes Usable Hard Drive Capacity
842,88 Gigabytes Hard Drive Free Space

 

Generic- SD/MMC/MS/MSPRO USB Device [Hard drive] -- drive 2
NVMe Samsung SSD 950 [Hard drive] (512,11 GB) -- drive 1, s/n 0025_3852_61B0_0A2E.
Samsung SSD 850 EVO 500GB [Hard drive] (500,11 GB) -- drive 0, s/n S2RBNX0H451596X, rev EMT02B6Q, SMART Status: Healthy

 

 

16228 Megabytes Usable Installed Memory

 

Slot 'ChannelA-DIMM0' has 8192 MB (serial number 10171715)
Slot 'ChannelB-DIMM0' has 8192 MB (serial number 10402025)
c: (NTFS on drive 1) *511,51 GB400,78 GB free
d: (NTFS on drive 0)499,97 GB442,11 GB free
* Operating System is installed on c:

 

mounted by MW at 2-1-2017 15:12:08
  f: \\dell-xps-2\multimedia\multimedia1000,17 GB461,08 GB free
  s: \\mybookliveu\public\software2984,21 GB1141,39 GB free
  u: \\mybookliveu\public2984,21 GB1141,39 GB free
  v: \\mybooklivew\data2984,21 GB799,58 GB free
  w: \\mybooklivew\public2984,21 GB799,58 GB free
  x: \\server\data867,00 GB147,81 GB free
  y: \\server\media867,00 GB147,81 GB free

 

local user accountslast logon
Marcel Warmerdam19-12-2016 07:49:36(admin)
local system accounts
DefaultAccountnever
Gastnever
HomeGroupUser$never(admin)
MW-lokaal27-4-2016 08:40:44(admin)
WWVASTGOED domain logons
MW2-1-2017 10:08:58(admin)
sbsadmin18-12-2016 22:40:36
Marks a disabled account; Marks a locked account

 

 

Adobe PDF Converteron Documents\*.pdf
DYMO LabelWriter 400 Turboon \\Dell-XPS-2.wwvastgoed.local\DYMO LabelWriter 400 Turbo
E-22C PCL 6on \\SERVER.wwvastgoed.local\MPC3003
HP Designjet 500PS 42 by HPon
HP Designjet 500PS 42 by HPon \\SERVER.wwvastgoed.local\HP Designjet 500PS 42 Roll
Microsoft Print To PDFon PORTPROMPT:
Microsoft Shared Fax Driveron SHRFAX:
Microsoft XPS Document Writer v4on PORTPROMPT:
RICOH MP C3003 PSon WSD-f8f5e7a5-df22-4aa2-b6ac-fd7400db5512.0030
Send to Microsoft OneNote 16 Driveron nul:

 

 

Intel(R) 6th Generation Core Processor Family Platform I/O SATA AHCI Controller

 

 

Intel(R) HD Graphics 520 [Display adapter]
BenQ LCD [Monitor] (32,1"vis, s/n 58F01867SL0, augustus 2015)

 

 

Controlefunctie voor opslagruimten van Microsoft
Standard NVM Express Controller
ASMedia USB3.1 eXtensible Host Controller
Intel(R) USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)

 

 

HD Pro Webcam C920
Intel(R) Display Audio
Realtek High Definition Audio

 

 

 

RevisionGroup Policy Object *
11Windows SBS Client Policy
3Windows SBS CSE Policy
19Default Domain Policy
4Update Services Client Computers Policy
1Update Services Common Settings Policy
* Higher priority policies are shown above lower

 

 

↓ Bluetooth Device (Personal Area Network)
Status:Cable unplugged
Dhcp Server:none responded
Physical Address:08:D4:0C:B6:77:80
Connection Speed:3 Mbps
Bluetooth Device (RFCOMM Protocol TDI)
↓ Intel(R) Dual Band Wireless-AC 3165
Status:Not connected to a network
Dhcp Server:none responded
Physical Address:08:D4:0C:B6:77:7C
↑ Intel(R) Ethernet Connection I219-LM
primaryAuto IP Address:192.168.0.153 / 24
Gateway:192.168.0.10
Dhcp Server:192.168.0.1
Physical Address:FC:AA:14:FF:68:CE
Connection Speed:1 Gbps
Microsoft ISATAP Adapter
Microsoft Kernel Debug Network Adapter
↓ Microsoft Wi-Fi Direct Virtual Adapter
Status:Not connected to a network
Dhcp Server:none responded
Physical Address:08:D4:0C:B6:77:7D
Networking Dns Servers:192.168.0.2
10.0.0.10

 

 

BenQ LCD (Intel(R) Display Audio)
Lijningang (Realtek High Definition Audio)
Microfoon (HD Pro Webcam C920)
Intel(R) Wireless Bluetooth(R)
Microsoft Bluetooth-enumerator (2x)
Systeemfirmware
HID Vendor-defined Collection for Goodix Touch
HID-apparaat voor besturing door gebruikers
HID-compatibel, door leverancier gedefinieerd apparaat (3x)
HID-compatibele systeemcontroller
Logitech USB Input Device
USB-invoerapparaat (2x)
Logitech HD Pro Webcam C920
RICOH MP C3003
HID-toetsenbordapparaat [Keyboard]
HID-muis [Mouse]
\\dell-xps-2\DYMO LabelWriter 400 Turbo
\\SERVER.wwvastgoed.local\HP Designjet 500PS 42 Roll
\\SERVER.wwvastgoed.local\MPC3003
\\SERVER\HP Designjet 500PS 42 Roll (2x)
Adobe PDF
Fax
Hoofdafdrukwachtrij
Microsoft Print to PDF
Microsoft XPS Document Writer
RICOH MP C3003
Send To OneNote 2016
Bluetooth
Microsoft Device Association Root Enumerator
Microsoft GS Wavetable-synthesizer
Microsoft Radio Device Enumeration Bus
Microsoft-adapterbus voor overgang van IPv4 naar IPv6
MyBookLiveU
RICOH MP C3003
Wi-Fi
Generieke SuperSpeed USB-hub (2x)
Generieke USB-hub (2x)
Logitech USB Camera (HD Pro Webcam C920)
Samengesteld USB-apparaat
USB Root Hub
USB-apparaat voor massaopslag
USB-hoofdhub (xHCI)
Algemene schaduwkopie van volume
MyBookLiveU
MyBookLiveW
E:\
RICOH MP C3003
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Intel HD 530/630 underclocking

January 18, 2017, 12:08 am
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Hello!

 

I know that it is possible to overclock an igpu on a z170/270 chipset and a K Prozessor and some notebooks but is it possible to also underclock the igpu on this prozessors.

I know in idle the igpu go down to 350 mhz itself but i wantet to run it with only 1000 MHZ to test something.

 

Best Regards,

Doppler Stephan

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Intel HD Graphics 520 is not able to play 4K movies?

January 6, 2017, 2:46 am
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I have a Surface Pro 4 (i5, 8GB RAM, SSD, Intel HD Graphics 520) and, although I have a 4K resolution on both Surface Display and 4K TV Panasnic (3840x2160 30Hz), when playing 4K movies (2160p) the video is stuttering. I have installed the latest drivers from Microsoft, still the same. Then installed the drivers from Intel (latest 3 versions including the latest beta), still the same. I cannot watch a 4K movie on my Surface or on my 4K TV Panasonic Viera. What is the solution please?

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Problems with Intel Graphics Driver 20.19.15.4463

September 17, 2016, 7:32 am
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Description: After exiting from Sleep Mode, one of my monitors always remains in Standby mode. Both monitors are connected to different ports on the motherboard. One is VGA connected, the other is HDMI connected. If I use any of the Graphics administration utilities, only one monitor is shown at this point. If I start up with only the VGA monitor connected, then enter Sleep mode, and activate, the VGA monitor remains in standby. Connecting the HDMI monitor allows me to shut down cleanly after this. When I revert to version 4300 of the driver, these problems go away, though I do get the occasional hiccough that the update resolves.

The Hardware is a Lenovo Ideacentre 300, 2015H using 64 bit Windows 10 Home. The displays are Ilyama PL2280H.and PL2202W. Microsoft's automatic update has twice installed the 4463 driver without asking me if I wanted this update

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When laptop display turns on after being off for, I notice high brightness

January 14, 2017, 6:55 am
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I bought the Xiaomi Air 13 Laptop (Windows 10 Pro) which has integrated Intel 520 graphics (and a dedicated nvidia 940mx card).

When I don't do anything on the laptop for 5 minutes, the display will turn off (this is set in the "Power Options"). Once you move your mouse (or hit a key) the display will turn back on. At that moment when the display turns on, I observe a VERY high brightness for ~50 milliseconds and after that, the display immediately adjusts to normal brightness.

 

If you set the display brightness to 100% everything is fine, because the graphics card - for what ever reason - sets the display brightness to 100% EVERY TIME the display is turned on (after being off). So you don't notice any difference because the transition from 100% to 100% brightness is smooth. But if your display brightness is set to (e.g.) 70%, you will observe a 100% brightness for 50 milliseconds, followed by a 70% brightness. This looks ugly and looks like a "lightning" to me. Apparently the graphics card will set the brightness no matter what to 100% when the display is turned on from a display-off state (even from sleep state), but it would make more sense to first set the brightness to 0%, then retrieve the brightness information, and set it accordingly....

 

I am looking for a way to fix this, does anyone know how? I disabled adaptive brightness on Windows 10, but it all doesn't help. Any help is appreciated! Thanks.

 

p.s.

Here are the recommended drivers for the laptop. I used the following recommended Intel Driver Version 15.40.23.64.4444 (even an update to 21.20.16.4534 didn't help).

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Intel card and AMD Radeon card conflict

January 13, 2017, 9:25 pm
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I am using HP Pavilion g6-2102TX Laptop with i3-2370M, Intel HD Graphics 3000 and also an AMD Radeon 7670M (switchable) which unfortunately does not work. I'm currently running a Windows 7 Home Premium (64-bit)

 

Previously, I had a Windows 7 Ultimate (64-bit) system where my AMD Radeon card wont start (Device manager error code 10) after every possible option of installing drivers both from HP and AMD's site. The installations would result in BSOD. After extensive Google searches, I came to know this is a pattern amongst people switchable graphics esp. on WIndows 7 Ultimate. So I reinstalled Home Premium. Now the AMD Drivers would install successfully but then the system could not start and result in a reboot loop. I came to discover if I uninstalled my Intel card and disabled it only then the system booted. But then the AMD card still wouldn't work because of Driver signature problems.

 

Now, a requirement for installing the AMD card is that it requires Intel card too. I don't understand how do I solve this. Please help.

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FFXIV: A Realm Reborn poor optimization?

January 6, 2017, 8:07 pm
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Hi,

 

I've recently built a new PC and I'm using an I5-6500 with the integrated HD530 just till I can get the GFX card I want.

 

Now the HD530 is supposed to be better than my Radeon HD5670 Sapphire 1GB GDDR5

 

On 2 games; World of Warcraft and Guild Wars 2 it's a lot better. However on Overwatch and especially Final Fantasy XIV: A Realm Reborn they are both literally unplayable and can't reach 30 FPS where as the hd5670 card was fine with these 2 games. Also on FFXIV the screen pulses black every so often which I'm assuming is also related to the HD530 but it's the only game it runs so poor on and does this. My Native resolution is 1680x1050 which I've never had to change before but even lowering it to 1366x768 didn't give an FPS boost.

 

Is it poor optimisation from Intel and is it possible to request these games be optimised better anywhere please?

 

Edit: Just wanted to note that I've tried different driver versions also but nothing changes, so I'm currently just using the latest 21.20.16.4542

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Intel HD Graphics 530 black dots on the screen

January 4, 2017, 5:49 am
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I have Windows 10 1607 with the updated Intel HD Graphics driver since I purchased the Asus H170 Pro Gaming motherboard with an i3 6320 and when I install the video driver, a few black dots appear on the screen every time I restart the PC.

 

Video Link: Problema no vídeo do PC - YouTube

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I have a Fujitsu AH-532 laptop with HD4000. I wish to view in 4K, is it possible? I pluged it with HDMI to 4K Samsung KS8500. Updated the driver. tried everything including costume resolution (my costume setings doesn't show in the drop menu..), Max I can

December 13, 2016, 7:23 am
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I have a Fujitsu AH-532 laptop with HD4000. I wish to view in 4K, is it possible? I pluged it with HDMI to 4K Samsung KS8500. Updated the driver. tried everything including costume resolution (my costume setings doesn't show in the drop menu..), Max I can choose from is 1920X1080. Any advise please?

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[9024844] Custom resolution not working

August 6, 2015, 7:02 pm
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I emailed Intel Customer Support Service and they refer me to this forum because the agent say it will have the correct exposure to intel engineering department. (request # 8001214860)

 

The problem is Intel Graphics driver for HD 4600 (and presumably others too) have a broken custom resolution for Built in LCD. No matter what setting you put into it, it will always custom resolution exceeds the maximum bandwidth capacity.

 

I tested it on many different laptop with eDP (embedded displayport) like Alienware 17, Asus G751JM, Asus Q551LN, Lenovo Y50-70, Razer Blade 14, MSI GT60 Dominator Pro, and Gigabyte P34 and they all say custom resolution exceeds the maximum bandwidth capacity.

 

To establish the fact that bandwidth is not the problem, I tried creating a custom resolution at native res (1920x1080) at 59Hz (default is 60Hz) and it says custom resolution exceeds the maximum bandwidth capacity. To test it further I downscale the resolution to 1600x900 @ 59Hz and it still gives the error so I conclude the problem is with the driver itself.

 

I tried the oldest and newest driver from the OEM and the one on Intel website and they are all broken.


The problem is NOT ISOLATED on a laptop model or a manufacturer but the Intel Graphics driver itself.

 

In fact if you verify the problem by testing it on ANY laptop that has an Intel graphics and try to create a custom resolution that is 1Hz less than native (like 59Hz) and it will give you the same error.

 

So why does it matter? Almost every single gaming laptop that is being released are NVIDIA Optimus Enabled (Hybrid Graphics where Intel Graphics is handling the display) and it prevents people from changing the refresh rate of the display. As an example the LCD panel found on Asus G751JM-BHI7T25 uses LG LP156WF4 SPL1 which is the exact same panel found on Asus G751JY that comes at 75Hz by default, but we cannot change the refresh rate due to broken Intel Custom Resolution even though the LCD panel itself is more than capable to handle it.

 

Refresh rate is a huge feature as evident on monitors getting released (like BenQ XL2430T, Asus ROG Swift, Acer Predator, etc...) and if you ask any gamer that has tried a high refresh rate monitor they will tell you how much big of a difference it is and because of this issue, any gaming laptop that has Hybrid graphics (Intel Graphics enabled) is a HUGE deal breaker.

 

[Edit by Bryce@Intel]: Changed title to reflect investigation bug# and title.

Old title: Intel driver is completely broken (custom resolution)

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Intel HD Graphics 620 driver Win7

January 18, 2017, 5:52 am
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Hello, my computer has Intel HD Graphics 620 and System Operation Win7. I cant find the drivers of Intel HD Graphics 620 for this system. Where can I find it? My IT Specialist told me that drivers of Intel HD Graphics 620 for this system not exist.

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Intel HD Graphics 520 is not able to play 4K movies?

January 6, 2017, 2:46 am
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I have a Surface Pro 4 (i5, 8GB RAM, SSD, Intel HD Graphics 520) and, although I have a 4K resolution on both Surface Display and 4K TV Panasnic (3840x2160 30Hz), when playing 4K movies (2160p) the video is stuttering. I have installed the latest drivers from Microsoft, still the same. Then installed the drivers from Intel (latest 3 versions including the latest beta), still the same. I cannot watch a 4K movie on my Surface or on my 4K TV Panasonic Viera. What is the solution please?

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Intel Pentium G4620 4K video 100% CPU use

January 18, 2017, 8:24 am
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I'm getting 100% CPU usage with 4k 60 fps content on youtube. Surprising as the kabylake GPUs support VP9 decoding/encoding. Is this a driver issue as in the CPU is not yet supported.

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