Hello!

We are using video surveillance software with fullscreen mode on 3 monitors, connected to HD630 (Intel i7 7th generation) with Intel HD Graphics driver version 15.60.2.4901 and after startup all submonitor's screens become filled windows background color (black in my case). Seems like the window on the screen become fully transparent, but looks like any actions on transparent window's elements is working.

Main monitor's screen stay OK.

We also reproduced that issue on HD630 on i5-7500 and i7 6-th generation with 15.60.2.4901 driver version. Driver version 22.20.16.4664 do not have this problem.

As we check, all versions newer than 4664 do have this problem.

OS: Windows 10 Pro

Could you please help with the problem?

Сообщение отредактировано: Nikita Skiba

(Antwoord in het Nederlands is fijn)

Hi everybody,

After reinstall Windows 10 my laptop. Asus Kij70 can't play Minecraft anymore, Before reinstalling windows 10 it worked.

This is the Minecraft report of the problem:

The game crashed whilst initializing game

The game crashed whilst initializing game
Error: org.lwjgl.LWJGLException: Pixel format not accelerated

Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create(Display.java:848) at org.lwjgl.opengl.Display.create(Display.java:757) at bib.at(SourceFile:622) at bib.aq(SourceFile:458) at bib.a(SourceFile:404) at net.minecraft.client.main.Main.main(SourceFile:123)

I have installed the latest drivers etc.

Is there anyone who can help me (and my son) I have googled a lot about tis problem. Weird is that before reinstalling Windows 10 the game worked perfectly.

I was asked to re-post this in a new thread

Intel HD Graphics Properties reports Windows has stopped this device because it has reported problems (Code 43).

Faulting application name: dwm.exe, version: 10.0.15063.0, time stamp: 0x982d0cc7

Faulting module name: igd10iumd64.dll, version: 10.18.10.4653, time stamp: 0x58e7c06c

Exception code: 0xc0000005

Fault offset: 0x000000000019a4a3

Faulting process id: 0x11f4

Faulting application start time: 0x01d3739979adbec0

Faulting application path: C:\WINDOWS\system32\dwm.exe

Faulting module path: C:\WINDOWS\system32\igd10iumd64.dll

Report Id: 43469d3f-b9d1-46b9-b4c6-26fd75a4012c

Faulting package full name:

Faulting package-relative application ID:

Dell Inspiron 660

Windows 10 Pro

Intel i3-3240  3.40 Ghz

Dell 478VN Motherboard

Intel B75 Chipset

Intel HD Graphics

8GB Memory

The PC and Intel HD Graphics driver have worked flawlessly under Windows 10 Pro up until the installation of Microsoft's Windows 10 Creators update.  I first saw this with a recent push of the spring version of the Creators update.  I tried manually adding in the fall version.  Same results.

After the driver fails to load, Windows 10 reverts to Basic mode.

In basic mode, I cannot run dual monitors (VGA and HDMI) simultaneously.

I have run Dell's update utility and Intel's update utility - everything is up to date.

I have tried pretty much everything suggested in similar threads.

I can unrolled the Windows 10 Creators update and the driver functions without issue.

I have seen where others have reported similar problems with different flavors of HD Graphics HW (3000,4000,5000)

My device properties shows my HW as "HD Graphics" with no series indicated.

Hello, everybody.

2 days ago I started experiencing a weird graphical glitch/error when playing games on my laptop, a Toshiba Portege R930. All drivers are up to date and this problem started without notice and didn't go away after formatting. This first happened when I was playing Counter-Strike:Global Offensive with some friends and after some testing, I have observed that the same kind of problem is happening with other games (League of Legends, Mass Effect, Skullgirls) too, especially ones that use 3D models (I'll upload some images). From what I've seen around the internet, that may be a sign that my laptop may be dying and there's not much else to do - which is really sad, since it has only a bit more of 2 years of use - but I still to confirm if that is true indeed, which is why I have turned to this forum to seek help. I'll add the laptop specs and some images below. Thank you very much for your attention!

SPECS:

Toshiba Portege R930
Processor: Intel i5-3320M CPU 2.60GHZ (3rd gen)
RAM: 4,00GB
Intel HD Graphics 4000
OS: Windows 10 PRO

And now, the images:

CS:GO:

Notice the weird shaped things around the hand, that's not supposed to look like that.

These weird green/purple squares are not supposed to be there as well

League of Legends:

League of Legends looks even worse than CS:GO in this case, but as you can see, it is as if parts of the characters 3d models are distorted and out of place.

The last one is from Skullgirls. It's a mostly (I think) 2D game, but some visual bugs are presente as well, although less noticeable.

Weird orange dots around the character (you can notice it if you look at the purple one),

Once again, thanks for your attention and help!

My monitor supports 2560x1440 and it's connected to Intel HD 4600 via DVI-D Dual-Link cable but not working at this resolution on Windows, but works on GNU/Linux. So, it's obviously a software problem.

This works on GNU/Linux (Ubuntu) great at the 2560x1440 @ 60Hz but on Windows 7 with all updates (tried both with and without Intel newest drivers from intel site) it works ONLY in 1920x1080 and it DOES NOT work at 2560x1440 at all.

The same cable, the same monitor, the difference is OS and apparently Intel drivers.

HD 4600 was selected by me for buying (as a part of CPU obviously) because it was advertised to support 2560x1440, so keep your promises.

So, the conditions for you to reproduce if you need:

1. Windows 7 up to date.
2. 2560x1440 monitor
3. DVI-D Dual-Link connection

Works as expected on GNU/Linux (2560x1440) and doesn't work on Windows with your drivers (1920x1080 max).

If you want to get any service logs or dumps, please take them here (the user KAPACbwork provided a lot of information already):

https://communities.intel.com/thread/118531

It's an ticket about the same issue, which was not solved (but it was set as "Assumed Answered" probably after the guy with the issue lost any hope to get it fixed).

I got a sudden image tearing and it snow annoying. I have toplay with vsync on and i don't like it because it caps my game at 60 fps and my pc can run higher than that.

I have a 60hz monitor

Intel graphics 4600

Game League of Legends

Hi I have a Gaming Computer lapotp core i7 7 gen, 16GB RAM 1TB SSD, its crashing and freezing with a noise. its happen often I use internet, and sometimes with simple works. My laptop has Nvidia Geforce adaptor as well.

I reinstalled the windows 10 5 times, I tried updating all drivers, I tried to install the latest graphic drivers, I tried watching many videos on youtube to find out what is causing this problem. tried manythings. But each time after sometime freezing and crashing and only way to get it back working is by holding power button to restart.

So finally I disabled the intel HD graphics 630 in device manager and issue solved. now I can use my laptop with no problem, But without graphic adaptor I can't use other monitor and I just use invidia. but I need my intel HD graphics, Can anyone help me please.

What should I do to use by intel graphics with no problem.

Thank you
Habib

Hello,

On my Lenovo Thinkpad P50, I'd been using so far without any issues.

After the latest Microsoft updates, system cannot resume from Hibernate. Keep getting BSOD - "Page Fault in Non-Paged Area" and research shows that it is most likely due to INTEL Graphics driver.

From my dump file:

bug check string - PAGE_FAULT_IN_NONPAGED_AREA

bug check code - 0x00000050

Parameter 1 - ffffdd08`d044fff0

Parameter 2 - 00000000`00000002

Parameter 3 - fffff801`14b8a990

Parameter 4 - 00000000`00000002

Caused by Driver - ntoskrnl.exe

Caused by Address - ntoskrnl.exe+1640e0

Device manager shows:

HD 530 Intel driver version - 23.20.16.4877 dated - 12/1/2017.

Nvidia driver version - 22.21.13.8205 dated - 5/1/2017

Now I have to shut down the machine every time instead of Hibernate/Sleep and is becoming an annoyance. Am frustrated to note that this has been going on for months and all parties concerned - Intel/Microsoft/Lenovo have not come up with a fix that resolves the issue completely.

After the NUC goes to sleep the usb c port loses its connection to the display port monitor. Pull connector and reseat then display will come back. Any ideas..

There is an issue with Skyrim: Special Edition and the integrated Intel HD 520 Graphics. I assume you already have a patch for this or an Unofficial build correct? Here is a detailed list of my PC Specifications gathered by

Intel^® Driver & Support Assistant:

Computer

Operating System

Processor

Chipset

Graphics

Audio

Networking and I/O

Memory

Storage

With the release of Microsoft Windows 10 Creators Update*, an updated Intel® HD Graphics Driver is not required.

Existing Windows 10 Anniversary Edition Intel® HD Graphics Drivers will continue to work with Windows 10 Creators Update*.

The current Intel® HD Graphics Drivers that support Windows 10* should continue to work with Windows 10 Creators Update*.

For more information on Windows 10 Creators Update*, please visit the Windows 10 Creators Update Web site. 

*English is not my first language, sorry for any mistakes.

My motherboard is ASROCK z370pro4, cpu i-3 8100 with uhd630, single 8gb crucial RAM.

This is what I noticed in task manager: (see attached images)

1. no processes running.

2. some medium performance demanding video game

3. high performance demanding video game

In all occasions GPU memory is barely used by the uhd630. (I marked with red lines)

Is it okay or something went wrong?

Thank you for your help:)

(Antwoord in het Nederlands is fijn)

Hi everybody,

After reinstall Windows 10 my laptop. Asus Kij70 can't play Minecraft anymore, Before reinstalling windows 10 it worked.

This is the Minecraft report of the problem:

The game crashed whilst initializing game

The game crashed whilst initializing game
Error: org.lwjgl.LWJGLException: Pixel format not accelerated

Couldn't set pixel format org.lwjgl.LWJGLException: Pixel format not accelerated at org.lwjgl.opengl.WindowsPeerInfo.nChoosePixelFormat(Native Method) at org.lwjgl.opengl.WindowsPeerInfo.choosePixelFormat(WindowsPeerInfo.java:52) at org.lwjgl.opengl.WindowsDisplay.createWindow(WindowsDisplay.java:247) at org.lwjgl.opengl.Display.createWindow(Display.java:306) at org.lwjgl.opengl.Display.create(Display.java:848) at org.lwjgl.opengl.Display.create(Display.java:757) at bib.at(SourceFile:622) at bib.aq(SourceFile:458) at bib.a(SourceFile:404) at net.minecraft.client.main.Main.main(SourceFile:123)

I have installed the latest drivers etc.

Is there anyone who can help me (and my son) I have googled a lot about tis problem. Weird is that before reinstalling Windows 10 the game worked perfectly.

Hello! Recently we have faced a problem with fullscreen mode of our app after start. Description of the issue is below. Both SSU and DxDiag reports are attached. Thank you in advance!

Category	Questions	Answers (N/A if not applicable)
Description	Provide a detailed description of the issue	When application is starting in fullscreen mode at any of monitor, include single display mode, its surface become transparent, but available for UX interaction (all buttons and interface elements could be clicked). If by any reason interface is repainted (for example we blindly clicked on UX button 'Settings') then it becomes normal (non transparent) and then behave as usual till restart.
	Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")	Always (100%): X Often (51-99%): Sporadic (20-50%): Very Sporadic (<20%):
Hardware (HW)	Brand and Model of the system.	Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
	Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?	Only Intel HD Graphics 630, 620
	Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)	Two EFP monitors: Acer K242HL Acer K242HL
	How much memory [RAM] in the system (see note2 below).	16 GB
	Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc	VGA & HDMI
	Hardware Stepping (see note1 below).
Software (SW)	Operating System version (see note2 below).	Windows 10 Pro 64-bit
	VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.	BIOS Date: 07/06/17 15:13:54 Ver: 05.0000C
	Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).	23.20.0016.4901
	SW or Apps version used to replicate the issue.	AxxonNext 4.1.0.6377 x64
Configurations	Single display, clone, or extended (see note2 below).	2 displays
	Display resolution & refresh rate setting of each display (see note2 below).	1920x1080 60 Гц
	AC or DC mode, i.e. is power cable plugged in or not?	Power cable plug in.
How to repro	Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1. Check using in fullscreen in settings 2. Restart the application

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Right click on desktop
• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:


Another video showing dGPU switch on a lot of simple tasks:


Another one:

We have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.

The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?

There is a also a workaround: configuring TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!

So, Microsoft has to come up with a fix.

Thank you.

Raise Your Voice:

MS accounts you can tweet to:

• Dona Sarkar (@donasarkar) | Twitter
• Jason Howard (@NorthFaceHiker) | Twitter
• Terry Myerson (@tmyerson) | Twitter
• Jen Gentleman (@JenMsft) | Twitter
• Windows Insider (@windowsinsider) | Twitter
• Brandon is #UghZac (@brandonleblanc) | Twitter

Provide Feedback

1. On a Windows 10 device, search for "Feedback Hub" in Cortana search, and then launch the app.
2. Navigate to Feedback in the left menu, and then press + Add new feedback.
3. Select the Problem, and share any details you think are relevant, and then choose an appropriate category and subcategory.
4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
5. Once you've completed the form and monitoring, click Submit.
6. Click Continue using Feedback Hub.
7. Click My Feedback at the top, and then find the item you submitted (it may take a while to appear).
8. Open the item you submitted, and then click Share.
9. Click Copy link, and then paste the link in your response (it will look like https://aka.ms/<unique link>).

Join Us on Reddit

Upvote this Reddit thread: A Windows 10 issue is causing bad stuttering on some laptops

Workaround for Right Click Freeze
Go to regedit and remove those two entries:

• HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\igfxcui
• HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\igfxDTCM

Restart and voila! You don't have a freeze on right click anymore.

2018 Update from Intel

Hello all,

I noted I'd provide updates as they become available. Keeping with that, the debug engineer has moved this to our Control Panel team and it's in their queue awaiting a Developer. I've escalated the issue with management and I'm hoping to get this assigned to a Developer in the next few days to continue investigation. Yes, I have prioritized this, it is being treated with high importance, and I'll continue to provide updates when I have something to update you with. No update means there's nothing of value yet to update. I know the process seems to be taking a long time, though I feel there is good traction internally and I've been championing this for you. Overall there is a lot of development going on, so it's not unusual for investigations to take months; more complex issues can take even longer and other considerations can add to that time as well. I understand the level of frustration this is causing and am doing my best to push this to get an answer as soon as possible. I appreciate your patience during this process.

.:Bryce:.

2018 Update from Microsoft

I don't want you all to think I'm dismissing the issue. It truly is about impact and scale. If the issue is bigger than what's in the video, that will help revise priority. I'll check the thread for additional details. Thanks! ~Jason

Message was edited by: Recep Baltaş

I have

intel nuc 6i5syk with i5 6260u

mini DP - mini DP and mini DP - DP cables

LG 31mu97 monitor which is 4096 x 2160p.

after installing win10 x 64 the monitor work well with 3840 x 2160 at 64Hz

but after installing iris 540 driver, the monitor shows no signal.

If I turn off monitor's DP1.2 option, the monitor can work with 4096 x 2160 at 30Hz with self-setting resolution.

How can I get it work with 4096 x 2160 at 60 Hz? I tried several different versions driver which does not solve the problem.

Thank you

Hi,

The PC spec is a Lenovo G510 laptop, Intel i7 4700MQ CPU @ 2.40GHz, 8GB RAM and 1TB Seagate Barracuda ST1000LM048 - 2E7172, running a Windows 10 upgrade.

A few weeks ago I had a new hard drive fitted in my Lenovo G510 laptop. Before I took the PC to be repaired the installed video drivers were [Intel VGA Driver for Windows 10 (64-bit) Version 10.18.15.4279], but when I got the PC back from the shop it had the following drivers installed [Intel HD Graphics 4600 drivers Version 20.19.15.4624].

Since the PC came back from the repair shop I don't have the graphics studio software or the Realtek audio manager, so I want to install the drivers again, but when I go to the Intel or Lenovo support sites I cannot find the version of the drivers now installed by the repair guy (Version 20.19.15.4624).

I'm wondering which official source can I get the new drivers from please, so I can put them back if anything happens when I try to get the graphics suite and sound studio software back on?

If Intel HD Graphics 4600 Version 20.19.15.4624 is an official driver why is it not listed on Intel's site under Intel HD Graphics 4600?

Also, how do I get the RealTek Audio Sound Studio Manager app that has the different sound settings like room, stone floor and disco back please?

The Lenovo site shows the original factory sound drivers as [Audio Driver (Conexant) for Windows 10 (64-bit) - Lenovo G510 – Version Conexant 8.66.4.0], but when I got the PC back I had these installed [Conexant 8.66.16.50, Microsoft Windows Hardware Compatibility Publisher].

Both drivers appear to be Conexant, so why is the sound studio missing?  Can I get just the sound studio on its own please?

Thanks.

I have a headless computer connected to a realvnc client. The client is not configurable. Once the client connects, I can open display properties and change the resolution of the display. the issue is that for the client display to be fully utilized I need to set a custom resolution on the computer. the Intel driver will not let me set custom resolutions for virtual displays. Is there a way to actually accomplish this?

Hello, everybody.

2 days ago I started experiencing a weird graphical glitch/error when playing games on my laptop, a Toshiba Portege R930. All drivers are up to date and this problem started without notice and didn't go away after formatting. This first happened when I was playing Counter-Strike:Global Offensive with some friends and after some testing, I have observed that the same kind of problem is happening with other games (League of Legends, Mass Effect, Skullgirls) too, especially ones that use 3D models (I'll upload some images). From what I've seen around the internet, that may be a sign that my laptop may be dying and there's not much else to do - which is really sad, since it has only a bit more of 2 years of use - but I still to confirm if that is true indeed, which is why I have turned to this forum to seek help. I'll add the laptop specs and some images below. Thank you very much for your attention!

SPECS:

Toshiba Portege R930
Processor: Intel i5-3320M CPU 2.60GHZ (3rd gen)
RAM: 4,00GB
Intel HD Graphics 4000
OS: Windows 10 PRO

And now, the images:

CS:GO:

Notice the weird shaped things around the hand, that's not supposed to look like that.

These weird green/purple squares are not supposed to be there as well

League of Legends:

League of Legends looks even worse than CS:GO in this case, but as you can see, it is as if parts of the characters 3d models are distorted and out of place.

The last one is from Skullgirls. It's a mostly (I think) 2D game, but some visual bugs are presente as well, although less noticeable.

Weird orange dots around the character (you can notice it if you look at the purple one),

Once again, thanks for your attention and help!

Hi,

I can't play 4k video file on my Lenovo ThinkPad T560, it's always lag and low FPS.

I try to play 4k video file from Elysium 2013 2160p - 1 Minute Sample Footage - Free 4K Sample Footage or SES Astra UHD Test 1 2160p UHDTV Free 4K Sample Footage or any 4k video files

using from Windows Movies&TV, VLC, MPC-HC, K-Lite Codec Pack to PotPlayer,

PotPlayer perform best but still lag with average 10 FPS.

I've tried update my BIOS, Chipset, Graphic Card Driver from laptops and netbooks :: thinkpad t series laptops :: thinkpad t560 Lenovo PC Support

Still no improve.

I can play 4k content from Youtube just fine. (https://www.youtube.com/watch?v=iNJdPyoqt8U)

https://www.youtube.com/watch?v=iNJdPyoqt8Ubut only on mp4 not vp9 format, if video plays in vp9 format CPU usage will rise to 100% and video will lags.

I've attach Report from System Scan Utility below.

Best Regards,

pipeCh