Thanks for your time and attention,

  I'm having mixed results playing 4k (3840 × 2160) video.  Though mp4 seems to be okay, HEVC x.265 mkv is giving mixed results (none good).

The video seems to play best using the native Windows video player.  The audio seems fine, but the video stutters significantly.

Any advice or suggestions?

Thanks again,

Dugen

Operating System: Microsoft Windows 10 Home(10.0.16299 Build 16299)

Physical Memory (Installed): 8 GB

Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

System Type: x64-based PC

Total Installed Updates: 16 Updates - See Detailed View for more information

Display Adapter(s): Intel(R) HD Graphics 520 22.20.16.4771

System Manufacturer: Dell Inc.

System Model: 0GN5VG

Network Adapter(s): Intel(R) Dual Band Wireless-AC 3165 19.51.8.2

Disk(s): SanDisk Z400s 2.5 7MM 256GB 130.10 GB (available) 10.0.16299.15

Adapter Compatibility Intel Corporation

Adapter DAC Type Internal

Adapter RAM 1.00 GB

Availability Running or Full Power

Bits Per Pixel 32

Caption Intel(R) HD Graphics 520 http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520

CoInstallers oem17.inf,iSKLD_w10_DS,Internal,Intel(R) HD Graphics Family

Color Table Entries 4294967296

Dedicated Video Memory Not Available

Driver igdkmd64.sys

Driver Date 08/12/2017 05:00 PM

Driver Path C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igdkmd64.sys

Driver Provider Intel Corporation

Driver Version 22.20.16.4771

INF oem17.inf

INF Section iSKLD_w10_DS

Install Date Not Available

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd12umd64.dll

Last Error Code Not Available

Last Error Code Description Not Available

Last Reset Not Available

Location PCI bus 0, device 2, function 0

Manufacturer Intel Corporation

Microsoft DirectX* Version 11.X

Monochrome No

Number of Colors 4294967296

Number of Video Pages Not Available

PNP Device ID PCI\VEN_8086&DEV_1916&SUBSYS_06FF1028&REV_07\3&11583659&0&10

Power Management Capabilities Not Available

Power Management Supported Not Available

Refresh Rate - Current 60 Hz

Refresh Rate - Maximum 60 Hz

Refresh Rate - Minimum 48 Hz

Resolution 3840 X 2160

Scan Mode Noninterlaced

Service Name igfx

Status OK

Video Architecture VGA

Video Memory Unknown

Video Processor Intel(R) HD Graphics Family

Availability Running or Full Power

BIOS 1.17.0, DELL   - 1072009

Caption Motherboard

Chipset Intel(R) 100 Series http://www.intel.com/content/www/us/en/search.html?keyword=100+Series

Date 06/19/2017 05:00 PM

Install Date Not Available

Last Error Code Not Available

Last Error Code Description Not Available

Manufacturer Dell Inc.

Model Not Available

Part Number Not Available

PNP Device ID Not Available

Power Management Capabilities Not Available

Power Management Supported Not Available

Product 0GN5VG

Serial Number /41GDB82/CN7620662N0211/

Status OK

Version A00

KB2468871 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2468871 Microsoft .NET Framework 4 Extended [Not Available]

KB2468871v2 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2468871v2 Microsoft .NET Framework 4 Extended [Not Available]

KB2478063 Microsoft .NET Framework 4 Extended [Not Available]

KB2478063 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2533523 Microsoft .NET Framework 4 Extended [Not Available]

KB2533523 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2544514 Microsoft .NET Framework 4 Extended [Not Available]

KB2544514 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2600211 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2600211 Microsoft .NET Framework 4 Extended [Not Available]

KB2600217 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2600217 Microsoft .NET Framework 4 Extended [Not Available]

KB4048951 Security Update [11/26/2017]

KB4048955 Security Update [11/23/2017]

Architecture x64

ATPO Not Available

Availability Running or Full Power

Caption Intel64 Family 6 Model 78 Stepping 3

Chipset Name Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+6500U+CPU+

CPU Speed 1.10 GHz

Current Voltage 1.7 volts

Driver Not Available

Driver Date 04/21/2009 12:00 AM

Driver Path C:\WINDOWS\system32\drivers\intelppm.sys

Driver Provider Microsoft

Driver Version 10.0.16299.15

Ext. Family Not Available

Family Intel Core™ i7-2760QM

FPO Not Available

INF cpu.inf

INF Section IntelPPM_Inst.NT

Install Date Not Available

Last Error Code Not Available

Level 1 Cache 2 x 64 KB

Level 2 Cache 2 x 512 KB

Level 3 Cache 4 MB

Load 14%

Manufacturer GenuineIntel

Model 78

Name Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

Number of Cores 2

Number of Cores Enabled 2

Number of Logical Processors 4

Part Number To Be Filled By O.E.M.

Power Management Capabilities Not Available

Power Management Supported No

Processor ID BFEBFBFF000406E3

Revision 19971

Serial Number To Be Filled By O.E.M.

Service Name intelppm

Status OK

Stepping 3

Version Not Available

BaseBoard Manufacturer Dell Inc.

BIOS Mode UEFI

BIOS Version/Date Dell Inc. 1.17.0 , 06/20/2017 12:00 AM

CD or DVD Not Available

Embedded Controller Version 255.255

Platform Role Mobile

Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz , GenuineIntel

Secure Boot State On

SMBIOS Version 2.8

Sound Card Conexant SmartAudio HD

Sound Card Intel(R) Display Audio

System Manufacturer Dell Inc.

System Model Inspiron 15-7568

System SKU 06FF

System Type x64-based PC

Hi

The screen of my laptop is broken and I replaced It. The replacement was exactly the same display but the hw. revision was slightly different. It is an IPS AU Optronics 1080p panel. Since I changed the panel, the laptop is not able to detect the display using Win 10. I did some research and I'm 99,9% sure that this is a driver issue, here are my results:

OpenSuSE 42.3 - works perfectly, even HDMI, mini display port and audio over these interfaces

OpenSuSE 42.2 - works perfectly, even HDMI, mini display port and audio over these interfaces

Ubuntu 16.04.3 LTS - works perfectly, even HDMI, mini display port and audio over these interfaces

Windows 10 using Microsoft Basic display adapter - internal screen works, mini display port and HDMI does not work

Windows 10 using 2015 driver provided by Microsoft - internal screen works, however the brightness is so dark that It is almost impossible to see anything, and the internal brightness control does not work. Mini display port and HDMI work either, audio over these interfaces also works ok

Windows 10 using latest 15.40.37.4835 drivers - internal screen is not recognized, mini display port and HDMI works perfectly, when I look at the control panel, only one screen (the external one) is recognized (Dell Monitor), however, there is no "Generic PNP Monitor" entry for the internal screen. Intel control panel is not able to detect more displays, only the external monitor is detected.

System information

Acer v5-573g using intel i5 4.200U, latest bios is already installed. Screen is AU Optronics 1080p IPS panel, the same one that came with the laptop originally, but the hw revision is higher.

There is an issue with Skyrim: Special Edition and the integrated Intel HD 520 Graphics. I assume you already have a patch for this or an Unofficial build correct? Here is a detailed list of my PC Specifications gathered by

Intel^® Driver & Support Assistant:

Computer

Operating System

Processor

Chipset

Graphics

Audio

Networking and I/O

Memory

Storage

tengo un problema como instalo controladores adecuados para un intel hd graphics 4200

Hi. I started experiencing BSOD with APC_INDEX_MISMATCH of the offending driver igdkmd64.sys. I had posted on Microsoft's fourms but as it appears to be Intel driver related this seems like the appropriate place to post. Others experiencing same issue: APC_INDEX_MISMATCH igdkmd64.sys - Microsoft Community  and my posting APC_INDEX_MISMATCH ERROR - Microsoft Community

I am getting reports of other users now experiencing the same issue on other systems.

Environment:  Either Windows 10 1703 or 1709.

The spec doesn't seem to suggest that creating empty descriptor set layouts is invalid when using push descriptors; it's mostly pointless but should still work.

On Intel Vulkan drivers, this does work when *not* using push descriptors, but when push descriptors are enabled with the VK_DESCRIPTOR_SET_LAYOUT_CREATE_PUSH_DESCRIPTOR_BIT_KHR flag, descriptor set layout creation fails with error -1. FWIW the driver throws VK::Exception object during this call, which I'm guessing is caught and converted to a return code.

This happens with driver 15.60 on Intel HD Graphics 520; Vulkan-reported driver version is 0x10002, DXDiag reported version is 23.20.16.4901 (12/17/2017).

Hi, I'm still having the problems described in this thread:Intel HD Graphics 620 driver problem with Hyper-V enabled . Basically, on my HP Spectre x360 15", if you enable virtualization in the BIOS, you get really bad screen flickering. Has anyone found a solution?

I'm a teacher who connects to many different classroom projectors. Sometimes I connect via HDMI directly to the projector and sometimes I connect via an HDMI to VGA converter from Insignia. Either way the projector constantly flickers and disconnects only to come back a few seconds later, flicker and repeat.

I have a Toshiba Radius 4K two in one with an Intel HD Graphics 520.

I thought I saw that the max refresh rate was 59 on this, but the Intel Graphics won't allow me to go to lower than 60 Hz. I've tried all combinations of resolutions. Some flicker a bit less.

HELP!

Hi,

Since the last windows major update (Fall Creators Update published this winter 2017) I can no longer watch any protected videos on my PC, the result is either an error from the video player in the best case or a computer crash with a bluescreen APC_INDEX_MISMATCH in igdkmd64.sys.

My PC configuration is :

Motherboard : MSI H270M Mortar Artic (Latest Bios MS-7A69 B.40) (I had to upgrade BIOS on this board for the latest graphics driver to not show only noise on the screen when returning from standby)

RAM : 16 GB

Processor : Core i3-7100 CPU

Graphic chipset : Intel HD Graphics 630

Intel Chipset Drivers : 10.1.1.44

Intel ME Drivers : 11.7.0.1043

Intel Graphic Drivers : 23.20.16.4901 (or 15.60.2.4901 when you download it) (tried : 4877, 4815, 4678 all the same BSOD)

Windows 10 Pro x64 Version : 1709 (16299.192)

Playing videos that is not protected by DRM is fine : YouTube for instance, personal videos made with smartphone

Playing videos from :

* Netflix Application

* Netflix Website

* OCS Application (French film & TV subscription service)

* CANAL VOD Web Site (French film rental service)

Computers instantly crash with APC_INDEX_MISMATCH (Netflix Application sometimes doesn't crash but give error H7354 (not sure of err. number though) and this error on the Netflix website does invite Windows 10S user to install the media feature pack, this would suggest that Fall Creator update + intel driver + motherboard combination = broken protected media path)

Before Windows Fall Creator Update I had ZERO issues with this system (except with new Intel Graphics Drivers when returning from standby where the screen was corrupted this was resolved by installing a bios update)

então, sou brasileiro, se tiver alguém brasileiro, peço ajuda, seguinte, meu processador é um intel core i3 4170 3.70ghz, intel hd graphics 4400, o problema é que quando eu entro no hd graphics, para mexer nas cores, aumentar saturação, ele crasha, aparecendo a mensagem: Intel graphics control panel parou de funcionar e crasha, mais somente nas cores, resolução e outras coisas nao crasha, somente nas cores, brilho, saturação e etc. alguem sabe o que pode ser?

The Gemini Lake ( UHD 605) supports HDR?

Hello! Recently we have faced a problem with fullscreen mode of our app after start. Description of the issue is below. Both SSU and DxDiag reports are attached. Thank you in advance!

Category	Questions	Answers (N/A if not applicable)
Description	Provide a detailed description of the issue	When application is starting in fullscreen mode at any of monitor, include single display mode, its surface become transparent, but available for UX interaction (all buttons and interface elements could be clicked). If by any reason interface is repainted (for example we blindly clicked on UX button 'Settings') then it becomes normal (non transparent) and then behave as usual till restart.
	Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")	Always (100%): X Often (51-99%): Sporadic (20-50%): Very Sporadic (<20%):
Hardware (HW)	Brand and Model of the system.	Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
	Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?	Only Intel HD Graphics 630, 620
	Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)	Two EFP monitors: Acer K242HL Acer K242HL
	How much memory [RAM] in the system (see note2 below).	16 GB
	Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc	VGA & HDMI
	Hardware Stepping (see note1 below).
Software (SW)	Operating System version (see note2 below).	Windows 10 Pro 64-bit
	VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.	BIOS Date: 07/06/17 15:13:54 Ver: 05.0000C
	Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).	23.20.0016.4901
	SW or Apps version used to replicate the issue.	AxxonNext 4.1.0.6377 x64
Configurations	Single display, clone, or extended (see note2 below).	2 displays
	Display resolution & refresh rate setting of each display (see note2 below).	1920x1080 60 Гц
	AC or DC mode, i.e. is power cable plugged in or not?	Power cable plug in.
How to repro	Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1. Check using in fullscreen in settings 2. Restart the application

Hi!

Hope you are well.

I have a Dell Latitude E7470 with Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz , GenuineIntel and I was looking to connect a second VGA monitor with a cable VGA to HDMI to an adapter HDMI to mini DP.

I already have a second Dell monitor working from DVI to HDMI.

Regarding the second monitor, it shows as no signal and it's not recognized by the laptop.

I've tried swaping the screens by connecting the mini dp adaptor to the other cable from DVI to HDMI and also doesn't work.

Can you please check if this graphic card supports a VGA monitor and what adaptors do I need to use (active/passive)?

Thanks

- "Display"

               Intel ® Graphics Driver Version:"22.20.16.4836"

               - "Intel(R) HD Graphics 520"

                    Adapter Compatibility:"Intel Corporation"

                    Adapter DAC Type:"Internal"

                    Adapter RAM:"1.00 GB"

                    Availability:"Running or Full Power"

                    Bits Per Pixel:"32"

                    - "Caption":"Intel(R) HD Graphics 520"

                         Link:"http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520"

                    CoInstallers:"oem24.inf,iSKLD_w10_DS,Internal,Intel(R) HD Graphics Family"

                    Color Table Entries:"4294967296"

                    Dedicated Video Memory:"Not Available"

                    Driver:"igdkmd64.sys"

                    Driver Date:"10/17/2017 01:00 AM"

                    Driver Path:"C:\WINDOWS\system32\DriverStore\FileRepository\ki125177.inf_amd64_d9d520fc51d8a7f4\igdkmd64.sys"

                    Driver Provider:"Intel Corporation"

                    Driver Version:"22.20.16.4836"

                    INF:"oem24.inf"

                    INF Section:"iSKLD_w10_DS"

                    Install Date:"Not Available"

                    Installed Drivers:"C:\WINDOWS\System32\DriverStore\FileRepository\ki125177.inf_amd64_d9d520fc51d8a7f4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125177.inf_amd64_d9d520fc51d8a7f4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125177.inf_amd64_d9d520fc51d8a7f4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\ki125177.inf_amd64_d9d520fc51d8a7f4\igd12umd64.dll"

                    Last Error Code:"Not Available"

                    Last Error Code Description:"Not Available"

                    Last Reset:"Not Available"

                    Location:"PCI bus 0, device 2, function 0"

                    Manufacturer:"Intel Corporation"

                    Microsoft DirectX* Version:"DirectX 12"

                    Monochrome:"No"

                    Number of Colors:"4294967296"

                    Number of Video Pages:"Not Available"

                    PNP Device ID:"PCI\VEN_8086&DEV_1916&SUBSYS_06DC1028&REV_07\3&11583659&0&10"

                    Power Management Capabilities:"Not Available"

                    Power Management Supported:"Not Available"

                    Refresh Rate - Current:"59 Hz"

                    Refresh Rate - Maximum:"59 Hz"

                    Refresh Rate - Minimum:"48 Hz"

                    Resolution:"1920 X 1080"

                    Scan Mode:"Noninterlaced"

                    Service Name:"igfx"

                    Status:"OK"

                    Video Architecture:"VGA"

                    Video Memory:"Unknown"

                    Video Processor:"Intel(R) HD Graphics Family"

Hi,

there is a problem with laptops which have Intel CPU + GTX 1050/1050Ti/1060/1070. The problem is, whenever you try to do some action on the OS, discrete GPU is triggered and it causes a 0.5s freeze.

Some actions, which cause the dGPU to wake up and lock up the whole system for about 0,5 seconds are:

• Right click on desktop
• Left click on battery-icon in task-bar
• Opening Chrome-browser
• Opening Windows Image Viewer (app + classic Foto viewer)
• Opening system control panel
• Provocation any animation on task bar (e.g. thumbnail-preview, ...)
• Loading a new tab in Firefox

Here is a video demonstrating Display Setting Freeze:


Another video showing dGPU switch on a lot of simple tasks:


Another one:

We have tried updating every software possible, but no luck.

• Intel driver
• NVIDIA driver
• Chipset driver
• BIOS
• Firmware

The problem can be found on all laptop brands: ASUS, Acer, Clevo, Dell, Gigabyte, HP, Lenovo, MSI, Razer.

The problem can be solved by either disabling Intel GPU, which forces the system to always work with NVIDIA, or disabling NVIDIA GPU. Both of them is not an option though, as if you disable Intel, not only you will drain the battery faster, but also some games will stop working. If you disable NVIDIA, then what is the point of buying a laptop with a discrete GPU?

There is a also a workaround: configuring TrayPwrD3 to always work with NVIDIA in the backgound. This keeps the NVIDIA GPU alive but also drains battery faster. And there is no poaint in that as it renders Optimus useless!

So, Microsoft has to come up with a fix.

Thank you.

Raise Your Voice:

MS accounts you can tweet to:

• Dona Sarkar (@donasarkar) | Twitter
• Jason Howard (@NorthFaceHiker) | Twitter
• Terry Myerson (@tmyerson) | Twitter
• Jen Gentleman (@JenMsft) | Twitter
• Windows Insider (@windowsinsider) | Twitter
• Brandon is #UghZac (@brandonleblanc) | Twitter

Provide Feedback

1. On a Windows 10 device, search for "Feedback Hub" in Cortana search, and then launch the app.
2. Navigate to Feedback in the left menu, and then press + Add new feedback.
3. Select the Problem, and share any details you think are relevant, and then choose an appropriate category and subcategory.
4. Important: If possible, reproduce the problem(s) after clicking Begin monitoring (or Start capture) near the end of the form; Stop monitoring when you're done.
5. Once you've completed the form and monitoring, click Submit.
6. Click Continue using Feedback Hub.
7. Click My Feedback at the top, and then find the item you submitted (it may take a while to appear).
8. Open the item you submitted, and then click Share.
9. Click Copy link, and then paste the link in your response (it will look like https://aka.ms/<unique link>).

Join Us on Reddit

Upvote this Reddit thread: A Windows 10 issue is causing bad stuttering on some laptops

Workaround for Right Click Freeze
Go to regedit and remove those two entries:

• HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\igfxcui
• HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\igfxDTCM

Restart and voila! You don't have a freeze on right click anymore.

2018 Update from Intel

Hello all,

I noted I'd provide updates as they become available. Keeping with that, the debug engineer has moved this to our Control Panel team and it's in their queue awaiting a Developer. I've escalated the issue with management and I'm hoping to get this assigned to a Developer in the next few days to continue investigation. Yes, I have prioritized this, it is being treated with high importance, and I'll continue to provide updates when I have something to update you with. No update means there's nothing of value yet to update. I know the process seems to be taking a long time, though I feel there is good traction internally and I've been championing this for you. Overall there is a lot of development going on, so it's not unusual for investigations to take months; more complex issues can take even longer and other considerations can add to that time as well. I understand the level of frustration this is causing and am doing my best to push this to get an answer as soon as possible. I appreciate your patience during this process.

.:Bryce:.

2018 Update from Microsoft

I don't want you all to think I'm dismissing the issue. It truly is about impact and scale. If the issue is bigger than what's in the video, that will help revise priority. I'll check the thread for additional details. Thanks! ~Jason

Message was edited by: Recep Baltaş

Hi I have a Gaming Computer lapotp core i7 7 gen, 16GB RAM 1TB SSD, its crashing and freezing with a noise. its happen often I use internet, and sometimes with simple works. My laptop has Nvidia Geforce adaptor as well.

I reinstalled the windows 10 5 times, I tried updating all drivers, I tried to install the latest graphic drivers, I tried watching many videos on youtube to find out what is causing this problem. tried manythings. But each time after sometime freezing and crashing and only way to get it back working is by holding power button to restart.

So finally I disabled the intel HD graphics 630 in device manager and issue solved. now I can use my laptop with no problem, But without graphic adaptor I can't use other monitor and I just use invidia. but I need my intel HD graphics, Can anyone help me please.

What should I do to use by intel graphics with no problem.

Thank you
Habib

I have a computer Dell OptiPlex7010SFF

Core i5-3570 3.4GHz Win10Pro 64bit HD Graphics 2500

However, when UHD (3840x2160) monitor is connected to DP, it does not catch signal

How should I solve this problem?

Can I use a UHD monitor on HD2500?

Hi,

I can't play 4k video file on my Lenovo ThinkPad T560, it's always lag and low FPS.

I try to play 4k video file from Elysium 2013 2160p - 1 Minute Sample Footage - Free 4K Sample Footage or SES Astra UHD Test 1 2160p UHDTV Free 4K Sample Footage or any 4k video files

using from Windows Movies&TV, VLC, MPC-HC, K-Lite Codec Pack to PotPlayer,

PotPlayer perform best but still lag with average 10 FPS.

I've tried update my BIOS, Chipset, Graphic Card Driver from laptops and netbooks :: thinkpad t series laptops :: thinkpad t560 Lenovo PC Support

Still no improve.

I can play 4k content from Youtube just fine. (https://www.youtube.com/watch?v=iNJdPyoqt8U)

https://www.youtube.com/watch?v=iNJdPyoqt8Ubut only on mp4 not vp9 format, if video plays in vp9 format CPU usage will rise to 100% and video will lags.

I've attach Report from System Scan Utility below.

Best Regards,

pipeCh

*English is not my first language, sorry for any mistakes.

My motherboard is ASROCK z370pro4, cpu i-3 8100 with uhd630, single 8gb crucial RAM.

This is what I noticed in task manager: (see attached images)

1. no processes running.

2. some medium performance demanding video game

3. high performance demanding video game

In all occasions GPU memory is barely used by the uhd630. (I marked with red lines)

Is it okay or something went wrong?

Thank you for your help:)

I am having issues with the most recent W10 1709 updates and running two external monitors.

The two monitors both worked prior to the most recent updates, but since the updates and running driver 21.20.16.4550 I have issues on restart where the device shows issues in the device manager and does not work. I can sometimes re-install the drivers and get things running, but other times the system will only run one of the monitors from the HDMI port, while the USB port does not detect a monitor.

If I run check for updates from device manager the system installs driver 22.20.16.4836, which does not detect a monitor from the USB port, and only runs the monitor from the HDMI.

My machine details are below, and all of the updates and drivers are current, so it seems Lenovo may not have identified this issue yet as the recommended driver does not work with these latest updates.

Has anyone experienced similar issues or found a driver that will work with the recent updates and two external monitors?

Thanks in advance,

K

Computer

LENOVO 80NV

Operating System

Microsoft Windows 10 Pro (64-bit)

Version

1709

OS Build

10.0.16299

Build Branch

rs3_release

Locale

English (United States)

Windows Directory

C:\WINDOWS

System Directory

C:\WINDOWS\system32

.NET Framework Versions

2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556

Default Internet Browser

Internet Explorer 11.192.16299.0

Installed Internet Browsers

Mozilla Firefox, Google Chrome, Internet Explorer 11.192.16299.0

Processor

Intel® Core™ i7-6700HQ CPU @ 2.60GHz

Graphics

NVIDIA GeForce GTX 960M

Adapter Compatibility

NVIDIA

Video Processor

GeForce GTX 960M

Driver Provider

NVIDIA

Driver Version

22.21.13.8264

Driver Date

6/18/2017

Adapter DAC Type

Integrated RAMDAC

Adapter RAM

4.00 GB

Availability

Offline

Status

This device is working properly.

Location

PCI bus 1, device 0, function 0

Device Id

PCI\VEN_10DE&DEV_139B&SUBSYS_380217AA&REV_A2\4&3807D8BA&0&0008

Intel® HD Graphics 530

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Adapter Compatibility

Intel Corporation

Video Processor

Intel® HD Graphics Family

Resolution

1920 x 1080

Bits Per Pixel

32

Number of Colors

4294967296

Refresh Rate - Current

60 Hz

Refresh Rate - Maximum

60 Hz

Refresh Rate - Minimum

60 Hz

Driver Provider

Intel Corporation

Driver Version

21.20.16.4550

Driver Date

11/11/2016

Adapter DAC Type

Internal

Adapter RAM

1.00 GB

Availability

Running at full power

Status

This device is working properly.

Location

PCI bus 0, device 2, function 0

Device Id

PCI\VEN_8086&DEV_191B&SUBSYS_380217AA&REV_06\3&11583659&0&10

Hi,

Since the last windows major update (Fall Creators Update published this winter 2017) I can no longer watch any protected videos on my PC, the result is either an error from the video player in the best case or a computer crash with a bluescreen APC_INDEX_MISMATCH in igdkmd64.sys.

My PC configuration is :

Motherboard : MSI H270M Mortar Artic (Latest Bios MS-7A69 B.40) (I had to upgrade BIOS on this board for the latest graphics driver to not show only noise on the screen when returning from standby)

RAM : 16 GB

Processor : Core i3-7100 CPU

Graphic chipset : Intel HD Graphics 630

Intel Chipset Drivers : 10.1.1.44

Intel ME Drivers : 11.7.0.1043

Intel Graphic Drivers : 23.20.16.4901 (or 15.60.2.4901 when you download it) (tried : 4877, 4815, 4678 all the same BSOD)

Windows 10 Pro x64 Version : 1709 (16299.192)

Playing videos that is not protected by DRM is fine : YouTube for instance, personal videos made with smartphone

Playing videos from :

* Netflix Application

* Netflix Website

* OCS Application (French film & TV subscription service)

* CANAL VOD Web Site (French film rental service)

Computers instantly crash with APC_INDEX_MISMATCH (Netflix Application sometimes doesn't crash but give error H7354 (not sure of err. number though) and this error on the Netflix website does invite Windows 10S user to install the media feature pack, this would suggest that Fall Creator update + intel driver + motherboard combination = broken protected media path)

Before Windows Fall Creator Update I had ZERO issues with this system (except with new Intel Graphics Drivers when returning from standby where the screen was corrupted this was resolved by installing a bios update)