Hello together,

I'm using the most current driver for my Intel Iris 540 graphics. Since a few weeks I have problems starting a photo editing software that always worked fine. There's always the same error screen, because of a OpenGL problem (see file attached).
I have no idea because of what?! Could it be a problem with the new driver version? Can you please help, I couldn't find a solution in the internet so far...

Thanks,

flippi

Hi community.

I am experiencing a BSOD on my Optiplex 3050 with Intel i5-7500 CPU (HD Graphics 630).

Connected are two identical monitors LG 23EA53. One via HDMI and the other via DisplayPort.

The actual driver is the 23.20.16.4901, but I also tried the one that DELL offers and the one that is provided by Microsoft update.

Another member told to try an older version of the driver, but every driver results in the same BSOD.

OS is Windows 10 Pro x64.

I set the energy setting not to switch the monitors neither the system off. Only when I shut it down.

It is strange, because even with those settings, sometines the system turns the monitors off. And on turning them back on moving the mouse or pressing a key on the keyboard the BSOD occurs.

What I noticed, is that the BSOD occurs often when I move files. Sometimes I have to leave the system doing the backup and when I come back the monitors are off. O turning them back on, the BSOD occurs and I have to restart the job.

Already tried reinstalling windows with every driver mentioned above, but nothing helps. The error continues.

Hope you can help me on this issue, people. I need to get the system stable.

Regards!! And thanks in advance!

Hi,

I can't play 4k video file on my Lenovo ThinkPad T560, it's always lag and low FPS.

I try to play 4k video file from Elysium 2013 2160p - 1 Minute Sample Footage - Free 4K Sample Footage or SES Astra UHD Test 1 2160p UHDTV Free 4K Sample Footage or any 4k video files

using from Windows Movies&TV, VLC, MPC-HC, K-Lite Codec Pack to PotPlayer,

PotPlayer perform best but still lag with average 10 FPS.

I've tried update my BIOS, Chipset, Graphic Card Driver from laptops and netbooks :: thinkpad t series laptops :: thinkpad t560 Lenovo PC Support

Still no improve.

I can play 4k content from Youtube just fine. (https://www.youtube.com/watch?v=iNJdPyoqt8U)

https://www.youtube.com/watch?v=iNJdPyoqt8Ubut only on mp4 not vp9 format, if video plays in vp9 format CPU usage will rise to 100% and video will lags.

I've attach Report from System Scan Utility below.

Best Regards,

pipeCh

Hello!

Previously I used my pc with two monitors connected directly to motherboard and everything worked fine using hdmi and vga.

Then, I installed gtx 570 into my computer and installed drivers And system worked with 2 monitors perfectly.

Now I removed graphics card and uninstalled drivers.

and issue is, windows only detects my first monitor which is connected via vga. second monitor is off. to turn it on I need to go to my intel hd graphics settings and press find(screenshot), and monitor turns on. after reboot my computer forgets monitor again. I tried reinstalling intel graphics, restoring default bios settings, it didnt help. I tried to boot in linux and it detects both monitors.

mobo: H110M PRO-VH

windows 10 64 bit

latest bios

Hi, I have two Dell PCs operating Windows 10 with Intel GMA 4500 HD / Intel G41 Express Chipset.

The first one when connected to the monitor comes up with the correct screen resolution option of 1920 X 1080 (it autodetects it anyway)

However the second one does not have this resolution option and won't allow me to create a custom one. As a result it's either 1024 X 768 or 1280 X 1024 both of which are stretched.

Both PCs purchased are the same build so I am confused as to why one works and the other one doesn't.

Any advice please? Thanks

The .4901 driver crashed and restored on my system in the last days twice.

I'm using Intel HD Graphics 630 via active Displayport->HDMI 2.0 adapter(because Intel chipsets don't natively support HDMI 2.0 yet), but there's no way to output 0-255 Full RGB Range even though it works when using HDMI.

This is because the Quantization Range setting in Intel HD Graphics Control Panel is not visible when using the adapter.

(I tried enabling EnableRGBFullRange = 1 in registry & changing display type from TV to Digital Monitor with CRU but this doesn't help either.)

It's an Intel driver issue since RGB Full Range works fine when the adapter is used with Nvidia GPU Displayport.

Steps to reproduce this bug:

1) Get an active Displayport->HDMI adapter such as CAC-1070.

2) Enable iGPU in bios and plug a HDMI Display into a Intel motherboard using the DP-HDMI adapter.

3) Make sure your display expects 0-255 and notice iGPU is outputting 16-255 (full black looks gray in e.g. desktop). (on LG TVs the setting "Black Level = High" means the display expects 0-255.) Notice the "Quantization Range" setting in Intel HD Graphics Control Panel is not available.

Optional steps to confirm the bug:

A) Uninstall Intel HD Graphics driver and reboot, notice black is proper black with the basic Microsoft display driver until Windows automatically updates & installs Intel HD Graphics driver.

B) If your Intel motherboard also has an HDMI output, remove the adapter and connect the display to HDMI (use 4K 30Hz signal or lower), enable Full Quantization Range in the Intel HD Graphics Control Panel and notice iGPU correctly outputs 0-255 as black is now proper black.

C) Connect the DP-HDMI adapter to a Nvidia GPU Displayport and enable full RGB range in Nvidia Control Panel, notice black is proper black.

Suggested fix:

Enable "Quantization Range" setting also when a Displayport->HDMI adapter is used.

A temporary/manual solution would be appreciated too. (Manually putting MP_QuantRange_32623 = 2 in registry doesn't help as for some reason the value isn't read/used when the DP->HDMI adapter is used.)

My motherboard is Asus IX Hero Z270 and my CPU is Kaby Lake i5-7600k with HD Graphics 630. My DP->HDMI adapter is Club3D CAC-1070 which fully supports RGB 0-255 4:4:4 4K 60Hz HDCP 2.2. My display is LG OLED55B7V.

I'm using the latest Windows 10 1709 (16299.19) & Intel HD Graphics driver 22.20.16.4815. The same issue happens with drivers 22.20.16.4749 & 23.20.16.4819.

Here you can see my Intel HD Graphics Options and Support Information Center info .txt export file: ybin | private paste

Hello, I currently own a dell laptop with Intel HD graphics 620 video card. I am in the process of purchasing an external monitor to connect to this laptop. I need to know what is the maximum output resolution on this video card. The monitor I am trying to purchase has resolution 2560 by 1440. So I need to know if with Intel HD graphics 620 card I indeed will be able to see 2560 by 1440 resolution on my new external monitor or will it force me to lower resolution such as 1920 by 1080?Thank you for your help.

I recently installed a new computer for my home media setup.

Display setup:

OS Windows 10 x64

Intel HD Graphics 530 - Latest drivers installed.

Primary Display: Lenovo TIO22Gen3T Monitor - DP cable

Secondary Display: L G TV 60PA6500 TV - DP-HDMI adapter

Each time I start the system, only the Lenovo monitor is detected. I have to open the Intel Graphics HD Control Panel and set up multiple displays.

This setting is not retained when the system is shut down.

This has not been a problem on older setups.

How can I get the HD 530 to remember the display setup?

Hola, paso a comentarle mi inconveniente.

Compré una laptop Asus FX553 en Tailandia hace 1 año, yo vivo en Argentina, la usé perfecto hasta que a los 3 meses se me reinició de repente y al volver a cargar windows (tengo windows 10) me aparecieron unas manchas muy pequeñas en la pantalla y que van cambiando de lugar. Saqué la imagen por hdmi a un televisor y la falla persistía, con lo cual descarté que el problema fuera de la pantalla. Un dia se me ocurrió deshabilitar el intel graphics 630 desde Administrador de Dispositivos, de esa forma el equipo empezó a andar con la tarjeta dedicada (gtx 1050) y las manchas desaparecieron, con lo cuál todo me llevaba a que era un problema del Intel Graphics 630.

Los servicios tecnicos oficiales de los equipos Asus en argentina los realiza una cadena de locales llamada Compumundo, de hecho así lo explica en la pagina oficial de asus. Asique decidi llevarla alli para que la revisen. Hoy me la entregaron y me dijeron que han realizado tests de hardware y que no habia ningun problema con el hardware, que el problema es de compatibilidad del driver del Intel Graphics (ellos han probado actualizar los drivers, y tambien volver a versiones anteriores pero el problema persiste). Con lo cual no me queda otro remedio ya que remitirme a Intel para solucionar este tema.

Les dejo una imagen del problema y espero que se pueda solucionar porque ya estoy desesperado con esto, es un equipo nuevo! Saludos

Hello, today I downloaded Blender and found that my mouse would be fine at the bottom of the screen - but the closer I get to the top would separate. The visual icon of the mouse would be under where the computer thought the mouse was. This is very frustrating and makes using this program impossible. Going onto their forums I found that it is a driver issue. However when trying to update drivers for my Intel HD Graphics 520 I got the error message saying that I have a special driver and trying to install a generic one would cause issues.

I am on Driver 21.20.16.4639, from 3/22/2017.

Any help would be appreciated.

I have a vanilla Qt5.10.0 / QtQuick2.10 empty project that cannot start using MSVC17.

I reported this to Qt Support with a backtrace, who responded as such:

This seems to be crashing inside your GPU driver on buffer swap. This

example needs OpenGL 4.3 to work, does your driver support this? Although

it probably shouldn't crash there even if it does not.

 

You could check if you are running the latest drivers, and try to upgrade

if not. Unfortunately Intel drivers are generally quite unstable. However,

we cannot do much about this, I suggest contacting Intel support about this

if it isn't already fixed in newer driver version.

I am on the latest drivers, my CPU is: i5 6400 @ Intel® Core™ i5-6400 Processor (6M Cache, up to 3.30 GHz) Product Specifications

I finally located where you stake version claims for HD Graphics 530 on the page at: Supported APIs and Features for Intel® Graphics Drivers

6th Generation Intel® Core™ Processors

With Intel® Iris® Graphics 580, 550, 540
With Intel® HD Graphics 530, 520, 515

Applications compiled under MinGW 5.3.0 compiler seem ok. MSVC17 builds crash as per attached video and backtrace

Thanks for your time and attention,

  I'm having mixed results playing 4k (3840 × 2160) video.  Though mp4 seems to be okay, HEVC x.265 mkv is giving mixed results (none good).

The video seems to play best using the native Windows video player.  The audio seems fine, but the video stutters significantly.

Any advice or suggestions?

Thanks again,

Dugen

Operating System: Microsoft Windows 10 Home(10.0.16299 Build 16299)

Physical Memory (Installed): 8 GB

Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

System Type: x64-based PC

Total Installed Updates: 16 Updates - See Detailed View for more information

Display Adapter(s): Intel(R) HD Graphics 520 22.20.16.4771

System Manufacturer: Dell Inc.

System Model: 0GN5VG

Network Adapter(s): Intel(R) Dual Band Wireless-AC 3165 19.51.8.2

Disk(s): SanDisk Z400s 2.5 7MM 256GB 130.10 GB (available) 10.0.16299.15

Adapter Compatibility Intel Corporation

Adapter DAC Type Internal

Adapter RAM 1.00 GB

Availability Running or Full Power

Bits Per Pixel 32

Caption Intel(R) HD Graphics 520 http://www.intel.com/content/www/us/en/search.html?keyword=HD+Graphics+520

CoInstallers oem17.inf,iSKLD_w10_DS,Internal,Intel(R) HD Graphics Family

Color Table Entries 4294967296

Dedicated Video Memory Not Available

Driver igdkmd64.sys

Driver Date 08/12/2017 05:00 PM

Driver Path C:\WINDOWS\system32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igdkmd64.sys

Driver Provider Intel Corporation

Driver Version 22.20.16.4771

INF oem17.inf

INF Section iSKLD_w10_DS

Install Date Not Available

Installed Drivers C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_453d2af85bf95078\igd12umd64.dll

Last Error Code Not Available

Last Error Code Description Not Available

Last Reset Not Available

Location PCI bus 0, device 2, function 0

Manufacturer Intel Corporation

Microsoft DirectX* Version 11.X

Monochrome No

Number of Colors 4294967296

Number of Video Pages Not Available

PNP Device ID PCI\VEN_8086&DEV_1916&SUBSYS_06FF1028&REV_07\3&11583659&0&10

Power Management Capabilities Not Available

Power Management Supported Not Available

Refresh Rate - Current 60 Hz

Refresh Rate - Maximum 60 Hz

Refresh Rate - Minimum 48 Hz

Resolution 3840 X 2160

Scan Mode Noninterlaced

Service Name igfx

Status OK

Video Architecture VGA

Video Memory Unknown

Video Processor Intel(R) HD Graphics Family

Availability Running or Full Power

BIOS 1.17.0, DELL   - 1072009

Caption Motherboard

Chipset Intel(R) 100 Series http://www.intel.com/content/www/us/en/search.html?keyword=100+Series

Date 06/19/2017 05:00 PM

Install Date Not Available

Last Error Code Not Available

Last Error Code Description Not Available

Manufacturer Dell Inc.

Model Not Available

Part Number Not Available

PNP Device ID Not Available

Power Management Capabilities Not Available

Power Management Supported Not Available

Product 0GN5VG

Serial Number /41GDB82/CN7620662N0211/

Status OK

Version A00

KB2468871 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2468871 Microsoft .NET Framework 4 Extended [Not Available]

KB2468871v2 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2468871v2 Microsoft .NET Framework 4 Extended [Not Available]

KB2478063 Microsoft .NET Framework 4 Extended [Not Available]

KB2478063 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2533523 Microsoft .NET Framework 4 Extended [Not Available]

KB2533523 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2544514 Microsoft .NET Framework 4 Extended [Not Available]

KB2544514 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2600211 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2600211 Microsoft .NET Framework 4 Extended [Not Available]

KB2600217 Microsoft .NET Framework 4 Client Profile [Not Available]

KB2600217 Microsoft .NET Framework 4 Extended [Not Available]

KB4048951 Security Update [11/26/2017]

KB4048955 Security Update [11/23/2017]

Architecture x64

ATPO Not Available

Availability Running or Full Power

Caption Intel64 Family 6 Model 78 Stepping 3

Chipset Name Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz http://www.intel.com/content/www/us/en/search.html?keyword=Core+i7+6500U+CPU+

CPU Speed 1.10 GHz

Current Voltage 1.7 volts

Driver Not Available

Driver Date 04/21/2009 12:00 AM

Driver Path C:\WINDOWS\system32\drivers\intelppm.sys

Driver Provider Microsoft

Driver Version 10.0.16299.15

Ext. Family Not Available

Family Intel Core™ i7-2760QM

FPO Not Available

INF cpu.inf

INF Section IntelPPM_Inst.NT

Install Date Not Available

Last Error Code Not Available

Level 1 Cache 2 x 64 KB

Level 2 Cache 2 x 512 KB

Level 3 Cache 4 MB

Load 14%

Manufacturer GenuineIntel

Model 78

Name Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz

Number of Cores 2

Number of Cores Enabled 2

Number of Logical Processors 4

Part Number To Be Filled By O.E.M.

Power Management Capabilities Not Available

Power Management Supported No

Processor ID BFEBFBFF000406E3

Revision 19971

Serial Number To Be Filled By O.E.M.

Service Name intelppm

Status OK

Stepping 3

Version Not Available

BaseBoard Manufacturer Dell Inc.

BIOS Mode UEFI

BIOS Version/Date Dell Inc. 1.17.0 , 06/20/2017 12:00 AM

CD or DVD Not Available

Embedded Controller Version 255.255

Platform Role Mobile

Processor Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz , GenuineIntel

Secure Boot State On

SMBIOS Version 2.8

Sound Card Conexant SmartAudio HD

Sound Card Intel(R) Display Audio

System Manufacturer Dell Inc.

System Model Inspiron 15-7568

System SKU 06FF

System Type x64-based PC

I am trying to get clarity the current status on MPEG4 copy-once video over HDCP (i.e. cable TV video in Windows Media Center) with Intel integrated graphics. My research on this forum and elsewhere suggests there has been no support for my htpc's current i5-4690s processor. Is this still the case or do current drivers support MPEG4 copy-once? With Windows 7 or Windows 10?

If not, do any of the latest generations of integrated graphics now support MPEG4 copy-once video over HDCP? If so, which ones? As MPEG4 copy-once is coming my way I need to figure out what upgrades I can make to support it: a new mobo/processor with working integrated graphics is preferable to adding a video card, as my sound card takes up both slots in my fanless htpc. 

Thank you.

Hello community,

I've recently bought 2 Lenovo laptops with the following spec.

• THINKPAD® E470 20H2S00500 (Intel® Core™ i3-7100U (2.40 GHz), 256GB SSD, 8GB RAM, Intel® HD 620)
  
• THINKPAD® E470 20H2S00700 (Intel® Core™ i7-7500U (2.70 - 3.50 GHz), 256GB SSD, 16GB RAM, Intel® HD 620 + NVIDIA® GeForce™ 940MX 2GB)
  Both of them are running Win10 Professional.

When trying to connect either one of them to my TV via HDMI, the TV recognizes the laptop but not vice versa. I am able to choose the screen selection modes (Duplicate, Extend,...) but nothing happens upon selection. When I try the "recognize monitor" function in system controls, no other monitor then the laptop screen is found. All drivers are updated to the newest ones available including BIOS updates. It seems as if the HDMI-port is somehow inactive.

Do you know how the fix this?

Thank you in advance!

Best regards,

Rob

I am having issues with the most recent W10 1709 updates and running two external monitors.

The two monitors both worked prior to the most recent updates, but since the updates and running driver 21.20.16.4550 I have issues on restart where the device shows issues in the device manager and does not work. I can sometimes re-install the drivers and get things running, but other times the system will only run one of the monitors from the HDMI port, while the USB port does not detect a monitor.

If I run check for updates from device manager the system installs driver 22.20.16.4836, which does not detect a monitor from the USB port, and only runs the monitor from the HDMI.

My machine details are below, and all of the updates and drivers are current, so it seems Lenovo may not have identified this issue yet as the recommended driver does not work with these latest updates.

Has anyone experienced similar issues or found a driver that will work with the recent updates and two external monitors?

Thanks in advance,

K

Computer

LENOVO 80NV

Operating System

Microsoft Windows 10 Pro (64-bit)

Version

1709

OS Build

10.0.16299

Build Branch

rs3_release

Locale

English (United States)

Windows Directory

C:\WINDOWS

System Directory

C:\WINDOWS\system32

.NET Framework Versions

2.0.50727.4927, 3.0.30729.4926, 3.5.30729.4926, 4.0.0.0, 4.7.02556

Default Internet Browser

Internet Explorer 11.192.16299.0

Installed Internet Browsers

Mozilla Firefox, Google Chrome, Internet Explorer 11.192.16299.0

Processor

Intel® Core™ i7-6700HQ CPU @ 2.60GHz

Graphics

NVIDIA GeForce GTX 960M

Adapter Compatibility

NVIDIA

Video Processor

GeForce GTX 960M

Driver Provider

NVIDIA

Driver Version

22.21.13.8264

Driver Date

6/18/2017

Adapter DAC Type

Integrated RAMDAC

Adapter RAM

4.00 GB

Availability

Offline

Status

This device is working properly.

Location

PCI bus 1, device 0, function 0

Device Id

PCI\VEN_10DE&DEV_139B&SUBSYS_380217AA&REV_A2\4&3807D8BA&0&0008

Intel® HD Graphics 530

A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact your computer manufacturer for the latest driver for your computer.

Adapter Compatibility

Intel Corporation

Video Processor

Intel® HD Graphics Family

Resolution

1920 x 1080

Bits Per Pixel

32

Number of Colors

4294967296

Refresh Rate - Current

60 Hz

Refresh Rate - Maximum

60 Hz

Refresh Rate - Minimum

60 Hz

Driver Provider

Intel Corporation

Driver Version

21.20.16.4550

Driver Date

11/11/2016

Adapter DAC Type

Internal

Adapter RAM

1.00 GB

Availability

Running at full power

Status

This device is working properly.

Location

PCI bus 0, device 2, function 0

Device Id

PCI\VEN_8086&DEV_191B&SUBSYS_380217AA&REV_06\3&11583659&0&10

Hello! Recently we have faced a problem with fullscreen mode of our app after start. Description of the issue is below. Both SSU and DxDiag reports are attached. Thank you in advance!

Category	Questions	Answers (N/A if not applicable)
Description	Provide a detailed description of the issue	When application is starting in fullscreen mode at any of monitor, include single display mode, its surface become transparent, but available for UX interaction (all buttons and interface elements could be clicked). If by any reason interface is repainted (for example we blindly clicked on UX button 'Settings') then it becomes normal (non transparent) and then behave as usual till restart.
	Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")	Always (100%): X Often (51-99%): Sporadic (20-50%): Very Sporadic (<20%):
Hardware (HW)	Brand and Model of the system.	Intel(R) Core(TM) i5-7500 CPU @ 3.40GHz
	Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?	Only Intel HD Graphics 630, 620
	Make and model of any Displays that are used to see the issue (see note2 below). LFP = Local Flat Panel (Laptop panel) EFP = External Flat Panel (Monitor you plug in)	Two EFP monitors: Acer K242HL Acer K242HL
	How much memory [RAM] in the system (see note2 below).	16 GB
	Provide any other hardware needed to replicate the issue. ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc	VGA & HDMI
	Hardware Stepping (see note1 below).
Software (SW)	Operating System version (see note2 below).	Windows 10 Pro 64-bit
	VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.	BIOS Date: 07/06/17 15:13:54 Ver: 05.0000C
	Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).	23.20.0016.4901
	SW or Apps version used to replicate the issue.	AxxonNext 4.1.0.6377 x64
Configurations	Single display, clone, or extended (see note2 below).	2 displays
	Display resolution & refresh rate setting of each display (see note2 below).	1920x1080 60 Гц
	AC or DC mode, i.e. is power cable plugged in or not?	Power cable plug in.
How to repro	Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix. A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.	1. Check using in fullscreen in settings 2. Restart the application

We bought several corporate laptops that came with Intel HD Graphics 520 cards, and downloaded the driver for the cards from here on the intel website. After getting corporate security to assist in the installing of the driver, after rebooting, our corporate protection solution "Bit9" blocks this batch file from running. Each time a user logs in, the bat starts running file C: \ Intel \ GfxCPLBatchFiles \ {A6D608F0-0BDE-491A-97AE-5C4B05D86E01}.bat and they are hit with a security warning notification that an unapproved file was blocked.

How do we disable it? We can not find any reference to the file in the registry, services or startup locations.

Hello, I currently own a dell laptop with Intel HD graphics 620 video card. I am in the process of purchasing an external monitor to connect to this laptop. I need to know what is the maximum output resolution on this video card. The monitor I am trying to purchase has resolution 2560 by 1440. So I need to know if with Intel HD graphics 620 card I indeed will be able to see 2560 by 1440 resolution on my new external monitor or will it force me to lower resolution such as 1920 by 1080?Thank you for your help.

After an update for the graphics driver I lost my audio when laptop is connected to my TV with HDMI. I have rolled back the driver, updated the driver, uninstalled driver and reinstalled driver but nothing helps. When I go to Playback devices there is Realtek audio only. I have an HP laptop running Intel core i7-7500, cpu 2.7 2.9 ghz, 8 gb ram, Windows 10 64 bit

620 hd graphics. The current driver is 22.20.16.4718 but I have tried several. I also have another HP laptop which is very similar except that it is an i5 core and I did not update the graphics driver back in Dec 2017 like I did on the i7 and it does just fine. Any ideas appreciated.