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Multiple Displays issue with Intel Graphics HD 630

September 24, 2018, 3:57 am
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Hello,

 

I am having issues connecting my 3 displays with HD 630

Let me share with you my PC specs:

 

  • i7-8700 CPU
  • H370 HD3
  • 16 GB RAM
  • Intel UHD Graphics 630
  • 3 x Dell U2212HM displays (VGA, DVI-D, Display Port)
  • Windows 10 Pro

 

My problem is  I can't boot to windows while DVI-D is connected to my PC, in order to have the three screens up and running I have to do this exact sequence:

 

- Connect 2 screens one with VGA and one with HDMI

- One screen will only be working till I pass the login screen

- The second screen now works

- Remove the 2nd screen HDMI cable, insert the DVI-D cable then Insert back the HDMI cable.

 

This way I will have the 3 screens up and working.

 

This is the only sequence that works, If i did it with another sequence one of the screens will never work!

 

If I connected the DVI-D at the beginning, the PC will never boot

 

Reading H370 HD3 specs it clearly say that it supports 3 displays so I don't think its an issue.

 

This is my displays connection:

 

- VGA -> VGA (first)

- HDMI -> DVI-D (second)

- DVI-D -> DVI-D (third)

 

 

BIOS Settings:

 

- Initial display output: IGFX

- Internal Graphics: Enabled

 

What do I need to do in order to have the 3 screens working by default and boot to windows while connecting them?

 

display.png

 

Thanks.

Sameh

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Problem With Intel UHD 620 Driver...

September 22, 2018, 2:53 am
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Hello,

 

I have a Lenovo Ideapad 530s Laptop. It purchased it in May 2018, and have been using it without any problems until today morning.

I have just moved to Japan from Korea (where I bought my laptop). It was working fine until yesterday night when I noticed that my screen would flash black - momentarily, but enough to stress my eyes out.

When I disabled Intel UHD Graphics 620 from Device Manager, the flickering stops. I did a clean install of Windows, but that still didn't fix the problem. I updated my drivers to the newest ones put out by Intel, but still no fix. I disabled Virtualization in BIOS. I have turned off Lenovo Powersaving. I ran Lenovo Diagnostic tools on it, but everything shows up to be fine.

 

I think the problem has to be with the Intel Graphics (hardware and/or software).

 

Please Help!!! Any help is appreciated!!

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Audio buzzing staggering and delaying on computer intermittently

September 18, 2018, 5:38 am
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I have Intel i5-5300U with 64 bit Windows 7 and Audio is freezing or buzzing and staggering. Some one suggested updating the HD graphixc driver. but i have no clue to what version?

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Lenovo L380 Yoga flickering with external monitor (Intel® HD Graphics 620)

September 19, 2018, 1:19 am
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Hello all,

 

This is my first time that I posting something so please let me know if you need further details or clarifications.

 

I have a Lenovo L380 Yoga and when i connect an external monitor I got flickering on the external monitor and some times on the laptop's monitor.

 

I am connected with HDMI cable and I tried using a BenQ monitor and HP monitor.

 

I have tried different types of HDMI cables.

 

I have downloaded and tested the below drivers:

 

laptops and netbooks :: thinkpad l series laptops :: thinkpad l380 yoga type 20m7 20m8 :: 20m7 :: 20m7001buk :: r90r2ju2…

laptops and netbooks :: thinkpad l series laptops :: thinkpad l380 yoga type 20m7 20m8 :: 20m7 :: 20m7001buk :: r90r2ju2…

Downloads for Intel® HD Graphics 620

 

I have also tried through BIOS settings on the display section by changing the priority to HDMI port and also adjusting the memory from 256MB to 512MB

 

I have the latest firmware and BIOS updates from Lenovo website for L380 Yoga.

 

laptops and netbooks :: thinkpad l series laptops :: thinkpad l380 yoga type 20m7 20m8 :: 20m7 :: 20m7001buk :: r90r2ju2…

laptops and netbooks :: thinkpad l series laptops :: thinkpad l380 yoga type 20m7 20m8 :: 20m7 :: 20m7001buk :: r90r2ju2…

 

Finally I have tried all available refresh rates from Intel(R) UHD Graphics Control Panel 50 Hz, 59 Hz and 60 Hz.

 

I have concluded that I need a compatible Intel HD Graphics 620 drivers, either a new release or on old generic one.

 

I am not an expert so it may be something else.

 

Do you have any suggestions?

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hdmi doesn't play sound

September 19, 2018, 4:06 am
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hi,

i searched online and saw this is not rare problem.

i tried all solution that i saw in the internet, but nothing worked.

 

my computer cannot recognize the audio of the hdmi cable...

i tried go to sound control and set it to default, but it doesn't let me do so...

i tried to update my display driver, but it says it is alreade up to date...

i tried few TV's, and the same problem exists...

 

please, help me enjoy audio from my laptop to TV

 

this is dell laptop with intel® HD Graphics 520...

windows 8.1

intel core i5-6200U 2.3 GHz

 

thanks

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CustomModeApp not responding

September 24, 2018, 8:43 am
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Hello,

 

I have installed the latest Intel Graphics drivers. However in its new iteration the tab "Custom resolutions" that was quite crucial to my work environment has disappeared. From researching here a bit, I learnt that I could use the feature by executing CustomModeApp located in C:\Windows\System32

There I have found two .exe named "CustomModeApp" and "CustomModeApp V2.0"

However, it appears impossible to access them. Opening them does not start any program nor process anywhere.

 

What should I do?

 

Find attached a SSU report.

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Intel HD 620 Screen Flicker Issue!

September 23, 2018, 8:19 am
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I have Lenovo Ideapad-320. Everything was working fine until I Installed the Intel HD-620 Graphic driver. The screen is flickering brutally, Fps is dropped. The only solution I found is to disable the graphic driver from device manager. But by doing that i'm not able to even adjust my brightness or play any games. My system detailed report is attached, please help.

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Intel Control Panel overrides Windows calibration settings

September 5, 2018, 9:31 am
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Hello,

I'm using a laptop with HD 520 and it is fine hooking up to 2 monitors at the same time (HDMI and DP). The problem is that I need gamma calibration, and I use Windows 10 calibration tool (mentioned here many times). It was said that the latest Intel Graphics Control Panel settings do not have gamma b/c we have this standard tool.

1) CRUCIAL: The problem is that whatever I set with Windows calibration tool (gamma!!!) is not saved and reset every time the laptop goes to standby or unplugged from the monitors.

2) Another question, I'm using 4 different external monitors (2 at work and 2 at home) and would like to save a separate calibration for each of them. How to save it and MAKE IT STAY?

Please help me to resolve this. Again, one monitor has no problem with brightness contrast but gamma is being reset every time to the levels that I'm unable to see the streets on google maps (light gray vs darker gray vs white).

Thanks!

Olga

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Bug Report: Vega M GL Does Not Work in Adobe Premiere

September 7, 2018, 9:18 am
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Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

When exporting 4k footage in Adobe Premiere with Hardware Acceleration enabled the exported video shows green flickering and glitching. Task Manager shows the dedicated graphics are not being used properly

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%):  X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

HP Spectre X360

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

Hybrid AMD graphics.

 

Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

Intel(R) HD Graphics 630   

 

Radeon RX Vega M GL Graphics

How much memory [RAM] in the system (see note2 below).

16GB

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

NA

Hardware Stepping (see note1 below).

Included as an attachment

Software (SW)

Operating System version (see note2 below).

Operating System:    Microsoft Windows 10 Home(10.0.17134 Build 17134)

 

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

f.21. HPQOEM -1072009

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

Intel: 23.20.16.4973

Vega: 23.20.792.1280

SW or Apps version used to replicate the issue.

Adobe Premiere (most up to date version)

Adobe Media Encoder (most up to date version)

Configurations

Single display, clone, or extended (see note2 below).

Single

Display resolution & refresh rate setting of each display (see note2 below).

3840x2160 60hz

AC or DC mode, i.e. is power cable plugged in or not?

Both Plugged in and Unplugged

How to repro

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. Import any 4k footage into Adobe premiere change the colour settings of the footage using Lumetri Color effect
  2. Click export selected h264, render at maximum depth and use maximum render quality and finally select que
  3. In Adobe Media encoder enable Mercury Playback Engine hardware acceleration (exports work fine with software only setting but exports considerably slower)
  4. Start the export
  5. Experience magical green glitching and flickering from the exported video

...

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3rd monitor detected but no display

September 6, 2018, 9:45 am
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Hello,

 

I have a user that is running on a new Dell optiPlex 5050, Win 10 (64bit), Intel HD 630 for about a month now she has been successful in viewing three monitors (2 via display port, 1 via HDMI). Suddenly the third monitor will no longer display, it is detected and backlight is visible, but no picture/desktop. I have tried updating the drivers for Intel, tried diff ports and cables with no luck. There have been no recent windows updates or changes to the machine. Any ideas would be greatly appreciated.

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Can't Update Intel DSA

July 28, 2018, 2:45 pm
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Hello all,

 

I'll bet this is a common problem.  I'm trying to ensure my computer's graphics doo-dads, which are managed by an Intel Graphics Controller, are up to date.  I wanted to do that using the Intel Driver & Support Assistant.  I had previously downloaded the Intel DSA in 2017, but the program never ran correctly.  So far, all my attempts to update it, uninstall it, or beg for its cooperation have been fruitless.

 

My latest try at fixing this software problem was to download the most recent version of the DSA, version 3.4.1.  When I ran the install wizard, it gave me an error message saying... well here's an image showing the problem:

Intel DSA Install Error Message.jpg

 

I gather it's telling me that I need to locate this "IntelProduct...Installer.msi" file.  I have tried to do that with no success.  So now I'm at a loss as to what to do.  Help!

 

My computer is Dell XPS 13 9350 running Windows 10 64-bit.

 

Thanks,

-SharkMeal

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Dell XPS Laptop Iris 540 wont run Open GL3

September 24, 2018, 10:45 am
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I have had the run around at both Dell and the Intel sites trying to download an update to my Video Drivers. I am at a conference and need to run Sketchup v 18 witch uses Open GL 3.. i can't believe that a $3000 XPS Laptop that's not even 2 years old cant run openGL3.. Could you please give me some help so I don't have to go buy a brand new laptop. The last time I downloaded a Graphics Driver Update via Dell Support it failed on install. A link to a working driver would be very helpful.

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Intel UHD Graphics 620 issue with YouTube 4K@60Hz

September 19, 2018, 1:01 pm
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Hello,

 

I have issues viewing YouTube content in 2160p at 60 Hz. The video is stuttering and YouTube's "statistics for nerds" reveals that about one third of the frames are dropped. I have a steady internet connection of about 60 Kbps and the buffer health is around 10 s. Thus the problem seems not to be with my connection but rather with the playback of the content. The stuttering is worse when viewing in fullscreen but noticeable otherwise as well. When switching from 2160p to 1440p the stuttering is reduced but some frames are still dropped (in fullscreen).

 

I'm using a laptop with an Intel Core i5-8250U, Intel UHD Graphics 620, 8 GB 2400 Hz DDR4 RAM and an external (extended) monitor. The external monitor runs at 3840x2160 resolution and 60 Hz refresh rate while the laptop monitor has a resolution of 1920x1080 and is also running at 60 Hz. I've tried connecting the monitor with an HDMI 2.0 and DisplayPort 1.2 with similar results. I'm using Windows 10 Education (10.0.17135) and graphics driver version 23.20.16.4973.

 

Best regards

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Intel HD 620 shows video in one 4K monitor but not in the other.

September 3, 2018, 10:17 pm
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Win 10, 64 bit. Intel Core i7-7600U, Intel 620HD graphics.

 

I have two 4K monitors. One of them displays 4K resolution and the other( Samsung U28D590D) does not display 4k.

I am using HDMI cables that came with the monitors. My laptop has display port. So I use display port to hdmi converter.

 

Any help is greatly appreciated.

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HD Graphics 630 Screen Shutter Issue

September 20, 2018, 7:53 am
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Hello

 

I have a new Lenovo ThinkCenter M710q with an i5-7500T and HD Graphics 630.  It is plugged in with displayport to an LG 27UD58-B.  I have an issue where the entire screen will shutter every few minutes.  It's not consistently happening on the minute, but it does consistently happen.  I have seen better results with newer drivers but I can't seem to get it to go away.

 

So far I have tried the following.  None of which has seemed to help. 

  1. Turned off display scaling
  2. Installed the following drivers
    1. 24.20.100.6025
    2. 24.20.100.6094
    3. 24.20.100.6136
    4. 24.20.100.6286 - this is where I am now

 

There are a number of options in the Graphics Conrol Panel that I can change.  Do you have any suggestions on what to try.

 

Thanks

-Adam

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CustomModeApp not responding

September 24, 2018, 8:43 am
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Hello,

 

I have installed the latest Intel Graphics drivers. However in its new iteration the tab "Custom resolutions" that was quite crucial to my work environment has disappeared. From researching here a bit, I learnt that I could use the feature by executing CustomModeApp located in C:\Windows\System32

There I have found two .exe named "CustomModeApp" and "CustomModeApp V2.0"

However, it appears impossible to access them. Opening them does not start any program nor process anywhere.

 

What should I do?

 

Find attached a SSU report.

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[W10 Fall Creators Update x64] Intel HD 4400 Latest Drivers Causing Screen Flickering in Videogames

November 1, 2017, 6:20 pm
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Hello,

I initially voiced out this issue on a similar thread because me and the OP had the same integrated GPU, but I was advised by Intel themselves to start up a new thread.

 

Basically what happens is: on Windows 10 x64 Fall Creators Update (ver. 1709), with Intel HD 4400 and the latest drivers (15.40.36.4703), if I run any videogame without an FPS limiter/ingame VSync enabled, the screen will flicker wildly, and disappears if VSync is enabled app-wise (driver-wise hard VSync does not work). I believe this is a compatibility issue with the latest build of Windows 10, mainly because I had the same version on Creators Update and there were no problems.

 

I tried both with Game Mode and DVR off, but they do not fix the issue...

 

Attached are the requested diagnostics:

Category

Questions

Answers (N/A if not applicable)

Description

Provide a detailed description of the issue

Screen will flicker if VSync or FPS Limiter is OFF

Please place an X to the right of the option showing how often you see this issue using specific steps. (Ex: 'Every few times a game is started it flickers.' <- This would be "Often")

Always (100%): X

Often (51-99%):

Sporadic (20-50%):

Very Sporadic (<20%):

Hardware (HW)

Brand and Model of the system.

Intel Core i5-4210U @ 1.7 GHz with Intel HD 4400

Hybrid or switchable graphics system?
ie Does it have AMD or NV graphics too?

No

Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)

LFP

How much memory [RAM] in the system (see note2 below).

4 GB DDR3

Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

N/A

Hardware Stepping (see note1 below).

 

Software (SW)

Operating System version (see note2 below).

Windows 10 Home Edition x64 Fall Creators Update (1709)

VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

Cannot find

Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

15.40.36.4703

SW or Apps version used to replicate the issue.

Any videogame

Configurations

Single display, clone, or extended (see note2 below).

Single Display

Display resolution & refresh rate setting of each display (see note2 below).

1366x768 60 Hz

AC or DC mode, i.e. is power cable plugged in or not?

Power Cable plugged in

How to reproduce the issue

Please provide steps to replicate the issue.  These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.

  1. Install latest build of Fall Creators Update
  2. Install latest drivers (15.40.36.4703)
  3. Download any videogame (CS:GO, War Thunder, Black Mesa, Insurgency, any videogame)
  4. Make sure Frame Limiter/VSync/FPS Limiters are turned OFF
  5. Watch screen flicker at the upper 1/3 of the screen
  6. Turn ON Frame Limiter/VSync/FPS Limiter. Flicker is gone
  7. Pressing WIN + G will momentarily disable it, but returns as soon as the Game Bar is gone. Turning off Game Mode and DVR does not help.

 

 

Hoping for a solution, perhaps a hotfix to address this issue.

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HD 4400 latest driver issue-Fall Creator's Update

October 19, 2017, 11:52 pm
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Hello everyone

 

I have noticed that the latest Intel HD Graphics 4400 drivers are not compatible with Windows 10 Build 1709. In games such as GTA San Andreas, COD:MW and others, the screen starts flickering violently if the VSync is OFF or FPS Limiter is off. As soon as you enable FPS Limiter or Vsync, the flickering is gone. Also, when the game bar pops up, the flickering is gone. No flickering is noticed during recording with WIndows DVR. I hope that this problem will be resolved soon with an updated driver version from Intel. I've tried re-installing WIndows 10 Fall Creator's Update from scratch but the problem still persists.

 

Thanks

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Intel HD Graphics 4600 HELP

September 22, 2018, 9:57 am
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Hi Intel,

Greetings. Recently I acquired a new BenQ XL2411P monitor. It is connected to my laptop via HDMI (in and out) using Single Display. My laptop has integrated Intel HD Graphics 4600 as well as NVIDIA GTX 960M.

 

The monitor is configured with the color temperature to be R-75, G-75, B-75 (max setting 100 for each). The Intel HD Graphics 4600 has the option to select either "Default RGB", "Limited RGB", or "Full RGB". Also, there is an option to enable or disable YCbCr.

 

My laptop detects the monitor as Digital TV.

 

My question is this.

1. How should I calibrate the integrated Intel HD graphics to work with my already calibrated monitor?

 

2. Should I enable YCbCr or should I choose "Full RGB" on the integrated HD graphics based on my monitor RGB setting which is R75, G75, B75?

 

3. I read somewhere that both RGB setting on monitor as well as on the integrated Intel HD graphics should be the same. Does my monitor RGB setting corresponds to "Full RGB? Since it is not calibrated to be 100 for all.

 

3. Can both YCbCr and Full RGB on the Intel graphics run at the same time? Is it recommended?

 

Which option is the best for gaming purposes as well as photo and video editing?

 

Thank you.

Alex

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Intel Graphic card control panel won't open

September 20, 2018, 2:47 pm
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Hello i have a problem
intel HD graphic card control panel Keep " initializing" but won't open
what should i do ?

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